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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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My grandpa was a gator host so it just seemed natural.

Date of experience: February 6, 2024
Nicaragua
1 review
0 helpful votes
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Hostgator offers a lot of amazing features for a low price. It's perfect for my needs

Date of experience: February 6, 2024
Mississippi
1 review
0 helpful votes
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Im n.o.t sure
February 13, 2024

Im n.o.t sure. But you use to help develop way more. Now no one is tech savvy

Date of experience: February 6, 2024
Ohio
1 review
0 helpful votes
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My experience so far is horrible
February 13, 2024

My experience so far is horrible. I have spoken with customer service at least 6 times to fix domain issues, be assured that the issue is fixed, but only to find out that the issue is indeed NOT fixed. I'll try one more time and then I am transferring my domain name to another service.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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The service was second to none years ago. Nowadays I feel a lack of interest sometimes.

Date of experience: February 5, 2024
Wisconsin
1 review
0 helpful votes
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Moving one site to their own...
February 12, 2024

Moving one site to their own... trying to dissolve our mgmt company and its not easy

Date of experience: February 5, 2024
Texas
1 review
0 helpful votes
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I purchased a hosting package and paid a year for it. I was told my current website would be migrated to Host Gator in 3-4 days. It has not been over a month and still not done. Every time I reach out to Host Gator support (migration team) it has take 3-5 days for them to respond every single time. Not a great 1st impression! How can you migrate a site in 3-4 days when it takes you more than that to even respond?

Date of experience: February 5, 2024
Maine
1 review
0 helpful votes
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I've worked on WP sites, and I find working through Hostgator to be quite clunky and confusing. Very unhappy right now.

Date of experience: February 5, 2024
Australia
1 review
0 helpful votes
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Hi
February 5, 2024

Hi. Because Dreamhost didn't work out. Hostgator have been reliable, and fast enough, including for email which is critical. Thanks for your efforts

Date of experience: February 5, 2024
Georgia
1 review
0 helpful votes
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Recommended by previous host company that went out of business. Much easier to use and navigate.

Date of experience: February 5, 2024
Tennessee
1 review
0 helpful votes
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Referred by a friend
February 12, 2024

Referred by a friend. And I think it was the worst referral ever made.

Date of experience: February 5, 2024
India
1 review
0 helpful votes
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I have a VERY VERY VERY BAD EXPERIENCE WITH HOSTGATOR WHICH I WILL LET THE WHOLE WORLD KNOW IF THEY DONT SOLVE MY PROBLEM RIGHT AWAY

Date of experience: February 5, 2024
GB
1 review
0 helpful votes
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Amazing service, always fast to help no matter what issue I have had in the past. Appreciate the support and guidance, as well as excellent websites.

Date of experience: February 5, 2024
KR
1 review
0 helpful votes
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Hostgator continues to trim services they provide.

Date of experience: February 5, 2024
Utah
1 review
0 helpful votes
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Simple to use, don't love ya moving things around, but it's life. All is good.

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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HostGator has helped me stay in tune with my sites over the years. They have made every effort to solve issues in a timely manner.

Date of experience: February 4, 2024
Minnesota
2 reviews
0 helpful votes
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I already had domains here
February 11, 2024

I already had domains here. The WordPress experience has been most frustration. That and having cache issues that I don't control preventing uploads.

Date of experience: February 4, 2024
Oman
1 review
0 helpful votes
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Security is not in place and even customer service is not able to help with partner product

Date of experience: February 4, 2024
Pennsylvania
1 review
0 helpful votes
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I chose HostGator years ago before the ads and that window that tries to force you to buy extra protection where you have to find the link at the bottom of the page... i feel like im dealing with the mob.

Date of experience: February 4, 2024
Germany
1 review
0 helpful votes
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New design is horrible, its difficult to get directly to the website templates

Date of experience: February 4, 2024