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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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My grandpa was a gator host so it just seemed natural.
Hostgator offers a lot of amazing features for a low price. It's perfect for my needs
Im n.o.t sure. But you use to help develop way more. Now no one is tech savvy
My experience so far is horrible. I have spoken with customer service at least 6 times to fix domain issues, be assured that the issue is fixed, but only to find out that the issue is indeed NOT fixed. I'll try one more time and then I am transferring my domain name to another service.
The service was second to none years ago. Nowadays I feel a lack of interest sometimes.
Moving one site to their own... trying to dissolve our mgmt company and its not easy
I purchased a hosting package and paid a year for it. I was told my current website would be migrated to Host Gator in 3-4 days. It has not been over a month and still not done. Every time I reach out to Host Gator support (migration team) it has take 3-5 days for them to respond every single time. Not a great 1st impression! How can you migrate a site in 3-4 days when it takes you more than that to even respond?
I've worked on WP sites, and I find working through Hostgator to be quite clunky and confusing. Very unhappy right now.
Hi. Because Dreamhost didn't work out. Hostgator have been reliable, and fast enough, including for email which is critical. Thanks for your efforts
Recommended by previous host company that went out of business. Much easier to use and navigate.
Referred by a friend. And I think it was the worst referral ever made.
I have a VERY VERY VERY BAD EXPERIENCE WITH HOSTGATOR WHICH I WILL LET THE WHOLE WORLD KNOW IF THEY DONT SOLVE MY PROBLEM RIGHT AWAY
Amazing service, always fast to help no matter what issue I have had in the past. Appreciate the support and guidance, as well as excellent websites.
Hostgator continues to trim services they provide.
Simple to use, don't love ya moving things around, but it's life. All is good.
HostGator has helped me stay in tune with my sites over the years. They have made every effort to solve issues in a timely manner.
I already had domains here. The WordPress experience has been most frustration. That and having cache issues that I don't control preventing uploads.
Security is not in place and even customer service is not able to help with partner product
I chose HostGator years ago before the ads and that window that tries to force you to buy extra protection where you have to find the link at the bottom of the page... i feel like im dealing with the mob.
New design is horrible, its difficult to get directly to the website templates
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

