HostGatorReviews 13,387

Used it before but new service is a problem. We can't transfer our website and tech support can't provide answers. Will be seeking a refund.

The site is a pain to navigate and I've noticed an increase in spam mail since switching to hostgator

Recent experiences with "help" was atrocious. Took 3+ days to resolve a security issue. I do not feel valued as a customer. Also, issues with your billing page, which for some odd reason will NOT display the prices of items. I feel overall that since joining HostGator the quality has declined rather dramatically.

Web reviews, but everything went down hill from there. Support is terrible, we are missing emails from clients, suppliers, etc. TERRIBLE!

Honestly, Hostgator was chosen by someone else before I became the Office Administrator so I cannot truthfully answer this question.

Long time customer, great customer service and technical support

For the third day in a row, I am unable to access my email cpanel. I have "chatted" with your tech support repeatedly, tried different browsers, two different computers, all without success. I hate what you have done to the site. I used to be able to access the stuff I needed and not I cannot. So I get to spend some time today looking for a new hosting company.

This service is the worst the the helpers are reading guides and take forever to get back to you.

My site keep showing coming soon every other week.

It was ok in past
But was already expensive than other companies
But now they increased the price more Which is totally inacceptable
Its too expensive for me now on reseller plan

Been with HG for 10 years or so now and the quality of service has dropped. The pricing is also no longer competitive.

Your support team is garbage and why am i being billed this, i have been a loyal customer for years and never had issues like this, the billing amount is incorrect@@!

The first time i need to support, you offered me a security package. It is frustrating. I migrate one of my website to anpther hosting provider and I continue to migrate the others.

Terrible. Price increase with no notification. Removed PayPal as payment option. Forced me to pay with credit card. Support staff unknowledgeable. Hate the new HostGator.

Some of your team support didn't know what they talking about. Get more person with experience and knowledgeable. No need to see their degree if they don't know what the problem is.

Many mistakes and problems and weak support. For me as customer for 10 years I see your scale is going down too much recently. Hope you would fix this and make your customers in better experience!

It's very difficult to access the cPanel, it used to be easier before, now it takes me four or five clicks to get to it.

Trying to buy a domain name to add to my hosting account for 5 days. Amazed that I have been unable to do this. Come on hostgator this is your business

I do not like that I have to see an ad before I can get to my email.