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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Harif W.
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There is no security check in the server for fraud access. One of your support said that through website any body can have access to the server like add fraud email forward

Date of experience: February 15, 2024
New Zealand
1 review
0 helpful votes
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I have ongoing website and restoration issue for more than a month from now, and my website is totally down now.

Date of experience: February 15, 2024
Ohio
1 review
0 helpful votes
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I have been a Host Gator customer for over a decade now cause at the time
That I joined HG was ranked as the # 1 hosting service. As the year have went by and somethings have changed I still rank this service as my #1 hosting so that means I'm not going anywhere.

Date of experience: February 15, 2024
Ohio
1 review
0 helpful votes
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I have been with you for many years
February 16, 2024

I have been with you for many years. I don't remember why I chose you originally, but you have satisfied my needs so I stay. The only reason for the 4/5 and not a 5/5 is because I've been waiting for you to upgrade the php on my server to php 8 but it is still 7.x

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Stop the advertising when I log in
February 23, 2024

Stop the advertising when I log in. If you insist on continuing the ads I will be moving to a new provider

Date of experience: February 15, 2024
Mexico
1 review
0 helpful votes
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...
February 23, 2024

...

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
Follow Erick V.
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Why can't I see all the websites that I'm hosting?

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
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I inherited these sites and Host Gator from previous owner. The price for services are cheap, but the old saying you get what you pay for. I have had nothing but problems with my websites and Host Gator support. I purchased all of the security, backups, malware, packages you offer and I continually find my website either down or in jeopardy. Your support for your products totally sucks!

Date of experience: February 15, 2024
Philippines
1 review
0 helpful votes
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Review our reports and see if you may have missed some to resolve it. Thanks

Date of experience: February 15, 2024
Saudi Arabia
1 review
0 helpful votes
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I am waiting for my subscription to expire so I can move to another service provider

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Yet again, my emails are being rejected by the host. This has been a problem for YEARS. Every time I start to believe you guys finally fixed things, this happens again. C'mon. What's it going to take to make my emails work. This is costing me business.

Date of experience: February 15, 2024
Ohio
1 review
0 helpful votes
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The Message Us box blocks my view of your website and I can't close it. There should be a way to close it if I don't need to contact you.

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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I have been with the hosing package so long the server can't up date the PHP & now it changed that my websites & subdomians can not update & now they say I am using to much space with the new package that they cant switch servers until I delete most of my sites - This is after wasting weeks with customer service wasting my time. Think I am going to start switching all of my hosting packages to another hosting company

Date of experience: February 15, 2024
Australia
1 review
0 helpful votes
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Had some decent reviews and the price was affordable for the initial sign on offer.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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6 and 1/2 weeks of pathetic email tech "service" and "support" from HG...many phone calls and many chats trying to resolve a MAJOR problem with my reply emails that were not working since the new year! How embarrassing for all those in tech "services"...who cares, right? Payday is Thursday and as long as the paycheck don't bounce...Thanks HG for paying attention to a PAYING customer. Oh and have a nice day

Date of experience: February 15, 2024
Pakistan
1 review
0 helpful votes
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Very good experience rapid reply with complete knowledge

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Their customer service is great
February 15, 2024

Their customer service is great. Very helpful and always available and willing to help.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Ease of use and price
February 22, 2024

Ease of use and price. I don't like the current price structure and the new user interface is way more than I need to click through.

Date of experience: February 15, 2024
Turkiye
1 review
0 helpful votes
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Live chat yok
Teknik desteğe ulaşamıyoruzzzzzzz

Date of experience: February 15, 2024
Peru
1 review
0 helpful votes
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Está mejor ando la lista de los dominios

Date of experience: February 15, 2024