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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Very disappointed in your services. Very disappointed in your customer service experience and your failure to maintain backups is deplorable
The price adjustments are not reasonable,and why not informing us before last year end so we inform our clients to put the adjustment on their budgets?
I have had good references, quality, speed and price.
Only problems, WordPress warns of a delay of +- 800 milliseconds.
Thought it was the more affordable but still good option. I have not been as enthusiastic - feels like always asking for more money and not the most reliable service.
I have to transfer all of my website from your to Hostinger due to their Free Privacy and other policies in a very best price
A lot of billing and portal - customer interface issues.
Consistently negative experience on the new customer portal.
Issues with billing and SEO / Business Hosting management. Overpaid, can't switch SiteLock; still isn't set up properly and it's been 3 months. Feel they dropped the ball on this;
Also HATE the opening screen where it blatantly lies, flat-out lies to me as a customer and tries to falsely sell me into domain privacy, which I already have. You have really done a number, HostGator and it's gotten way worse than six months ago. I'm not impressed. Weird new look, but too many inconsistencies and it feels like you're lying to me as business partner.
I used to love hostgator. I'd login, get to cpanel and do whatever work needed to be completed. Now, there's a new interface and i can't seem to get anything done except with several chats and hours of hassle.
Past: Cpanel - 30 min
Current: whatever you have now - 3-4 hrs and a couple of chats.
WHAT THE HELL IS GOING ON OVER THERE? This sucks.
Because they were owned by americans when I started many years ago
It's been more than a month and they have not been able to resolve this problem, we have many problems with our clients because of this. Please help us.
Tickets:
S-*******
S-*******
Setting ns servers from our account is not working.
Did a great job with the site migration with minimal errors. Thank you.
It was what the former webmaster chose. I am just fumbling through
Every year around this time SSL security... certificate lost, broken. Website gets blocked by Google, other browsers.
Great tech support and everything I need in one place.
Excellent service. I've used other hosting services and this has been the most reliable and stable of them all. Thank you
I've had a problem with picture resolution you never really resolved and as I try to finally update the web site I find that I can't manipulate the navigation bar or put in a logo like I would like anymore.
I hate your company with every bone in my body. No proper invoices in my email. I don't even get work emails and stringarming people into paying for site lock is such a dirty scam. I hate hate hate these products.
No invoices available for the calendar year 2023. Except one for December. Need the rest for taxes. Is it legal for you not to have them available?
Price and originally ease of use. Unfortunately, the system has changed and I do not find it intuitive to use.
Excellent customer service mostly, there is always someone answering chat!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members