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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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HostGator is the best hosting company, very good customer support
Took over websites from someone else already using it...easier to stay than to migrate somewhere else.
Slow server and poor customer service. I'm moving!
Greatest hosting and most suitable platform i have ever used
Thank you HostGator for all service your provide to us
Changed the plans and the pricing is higher than other services
My domain not appearing in my account,, i bought it more than 1 month ago, i contact support multipule time, ach one send me unrelated instructions
The site goes down every 5-6 days.
Support is fixing it but it comes back down
Secure and functional hosting. Good and efficient customer service.
Your websites are much harder to edit (wordpress) than they used to be when I used your services 3-4 years ago. Years ago, you had the best in the industry. Now they are very difficult to build, use, and maintain.
Painful to talk to anyone that thinks they are support
I have used hostgator before and did not have the problems i have now. My wesite has moved and I do not know how to access my website
Great experience with hostgator. The staff are really helpful :)
We had more information in the previous version of the website. I am not able to see my bills (pending or coming)
Seems moving email to MS365 environment very cumbersome / need add services ($$$). Have different experiences with other providers in EU
I don't feel I got the service equal to the value I paid. My websites and hosting are insecure. Even they have been hacked and some installed they domain on my package. Never got comfortable with the way Hostgator displays the billing or help to keep them safe and organized renewal. Never happy!
Still having issues finding all the things i had before and now moved; can't get my mailing cpanel to work.
You removed the website builder and made it a paid tool. Super lame that a business package doesnt get this tool included anymore. You've increased price and put features behind a paywall, this is a lame business move that will loose you customers over the ong term.
I started HostGator with recommendations from another user way back 10+ years ago. You have helped me in many situations probably more lately than before. Today I am grateful for the upgraded servers and PHP. Thank you
I have had my account two months. My hosted account is socrc.org, and the plan includes SSL certificate. Pursuant to my dashboard's accepted links include https://www.socrc.org, and www.socrc.org. The first link takes on to a page warning about a security risk, the second takes them to an unrelated site. I've contacted technical support chat THREE times. The first time support said the SSL needed updating. It failed. The second tech support told me it was a problem how the DNS was directed, and would take several days. It also failed. The third claimed the SSL had to be reinstalled. It also failed. What is obvious is that tech support does not have the education/experience with hosting to understand how to fix these things. My website is still having problems with the URLs, and I don't know what to do other than request a refund and migrate back to GoDaddy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members