HomesnapReviews 2,163

They are not what they are advertising. They lure you with great graphics in. They charge your card for one year, non-refundable. And then they take over the ownership of your google page. But everything you though they are going to do or you get with your Homesnap Pro account, is going to cost you extra. They never answer their calls, You have to leave a message and next day get one on the phone. I am super unhappy and will not recommend them to any realtor.

Reach out to Homesnap to ask why these charges occurred on my credit card, they said that I auto enrolled in their advertising by clicking on a credit of $100 for advertising on Google, which I thought was a credit when advertising on google. I had no idea they were setting me up to agree to their auto enrollment! So frustrated with them!
After arguing with them for nearly an hour, they credited my account back the charges! UGGGHHHHHHH!

These is robbery, scam, when you get a hold of someone they say they did not give out that phone number and they were contact by 49 other agents, so whatever you are paying for they are giving out to many agents. Phone numbers do not work, wont even go to voicemail, emails are bad. I wish I read these reviews first and I would have saved $1500. I will be deleting everything to do with homesnap, even their app is nothing special.

Homesnap keeps your credit card on file. For their renewals, they send out emails! I receive over 500 emails daily, so missing their e-mail was obvious. Because I did not get the email, Homesnap decided they have the right to take my money without my authorization. When I called customer service, Wilber's reply was, "sorry it was already processed." I DO NOT WANT YOUR PRODUCT. WHY MAKE ME PAY FOR IT. This is crooked. I will be sure to pass this along to every real estate agent I know!

Homesnap Is For Real Estate professionals and they advertise listings through 4 platforms. In November we signed up, my wife had a new listing we spent approximately 1000. 00 and had no results.
I'm not upset about the no results, not all advertising is 100% effective. What I am upset about my wife had a new listing and they automatically without our permission charged our credit card and started doing a new advertising campaign on a new listing without our permission. When I contacted the company they refused to give us a refund and for that reason alone I would stay away from companies that rip the consumer off like HOMESNAP. This is obviously a huge complaint for homesnap because when they sent me a customer satisfaction survey and asked me why I was canceling the first complaint listed to choose from was automatic advertising. Renewals so they already know this is a huge issue. To automatically advertise a future listing without the approval of the agent and fall back on an agreement that was signed the year before is false and deceptive trade practices. The gentleman that called me from Homesnap refuse to issue a refund so now I'm going to have to deal with my credit card company on a dispute. I would recommend any real estate professional save your money and stick with MLS homesnap was ineffective.