On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
We monitor reviews for authenticity
I had a problem getting a service tech to come out because the do not deal with outside home warranties. This is a problem for me although they did find a service tech for me
Benny, thank you for your feedback. We’re glad to hear the technician was professional and resolved your issue. We understand the challenge with some service providers not working with outside home warranties, and we appreciate your patience as we located a technician for you. If you have any questions or need further assistance, please feel free to contact us.
After the repair man could not fix the dryer.
You provided me with a new dryer
Thank you so much, Naomi, for your kind words and trust. We’re glad we could provide a solution that worked for you, and we look forward to helping you with anything you need in the future. Please don’t hesitate to reach out anytime!
I called for help on my garbage disposal about 1 week ago. Was told my vendor would be "Indestructible Remodeling". After several days with no contact, I called them, & was told they would call back. One day later no call back. I still need my garbage disposal fixed or replaced.
James, thank you for bringing this to our attention. We understand how frustrating it can be to experience delays, especially when you're waiting for a repair. Since we do not contract service providers, we have no control over how they operate or manage their communication processes.
Upon further review, it appears a new service provider has been located to assist with your garbage disposal issue. If you experience any further delays or scheduling issues, please don’t hesitate to reach out to us at 1-800-332-4177. We’re here to help in any way we can.
It was easy, faast, and the company they found for me were professional and fast.
Hi Hector, thank you so much for your kind words! It means a lot to hear that the process felt quick and hassle-free, and we’re glad you were happy with the service connections. We look forward to helping you again anytime!
Hi Tara, thank you so much for taking the time to share your experience! We're really glad our team could help you quickly — it's always our goal to make things easy and efficient for you. If you ever need anything else, we're just a call away!
Repair man was at house on 7/7/25 still have not heard back from Homesafe on next steps?
Debra, thank you for your patience. Upon further review, we received the estimate from the service provider on July 10,2025. Please note that received documents generally take 24–28 hours to review.
If you have any questions or concerns in the meantime, please don't hesitate to contact customer service at 1-800-332-4177. We are here to assist you through the claim process and answer any questions you may have.
Technician came a gave a examination and said it was in need of a replacement part. With that said he departed and in a few days returned with the part and replaced it and now its running smooth again. Thanks to Homesafe.
Thank you for sharing your experience, David. We're glad to hear the technician was able to promptly diagnose and properly fix your refrigerator so it’s running smoothly again. Your trust means a lot to us, and we're here whenever you need continued reliable service.
I feel that your online claims status check should include links that show the invoice, amount of payment authorized, the claim limit, etc.
Katrina, thank you for your feedback. We understand how important it is to have clear and accessible information during the claims process. Your suggestion for more transparency—such as viewing invoices, authorized payment amounts, and claim limits online—is a valuable one, and we’ll be sure to share it with our team for review. We’re always looking for ways to improve our service and make the process smoother for our customers. If you have questions about a specific claim, please feel free to contact us at 1-800-332-4177.
This was the first interaction that necessitated a call to Home Safe. I called on 6/9/25 and I told avery nice young lady by the name of Crystal Cotton that I was having a problem with the self cleaning oven in my home. I followed all of the instructions that I received from Home Safe and got approval to replace my oven. It was relatively easy to do. I was able to get enough cash to replace my oven with a new one. One 7/2/2025 I received i. Thank you Home Safe.
Ronald, thank you for sharing your experience! We're glad to hear your first interaction with Home Safe went smoothly and that our team assisted you with professionalism and care. It’s great to know the process was easy and that you received the support needed to replace your oven. We appreciate your trust in Home Safe!
I all ready did your survey last week or did you loose it, I was very impressed.
Cindy, we truly value your time and appreciate the feedback you provide through our review process. While review requests are sent automatically after interactions, your input helps us improve and better serve you. Thank you for taking a moment to share your thoughts.
Have not heard back from no one as of yet from the issue with my pool or the plumbing in the house that was flood by the pool people
Jerry, it is unfortunate to hear there may be some confusion about your claim. According to the claim file, the last communication from the service provider indicated they were working on providing a new estimate for the pool valve and pump wiring. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177. We're here to help guide you through the next steps.
I was rather impressed because the agent was customer driven and understood my concerns. He reviewed the plan coverage with all the details. He was professional and courteous. He also offered to mail in the Home Safe booklet wich arrived this afternoon.
Yanny, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
A little confusing. Glad they paid some money for my air conditioning problem
Donna, thank you for your feedback! We're glad we could assist with your air conditioning repair, though we understand things may have felt a bit confusing along the way. If you ever have questions about your coverage or the claims process, our team is here to help make things clearer. We're always working to improve your experience!
I have not had any actual experience with their service but it's nice to know it is there. My conversation with the agent I spoke to was very helpful and pleasant.
Ann, thank you for sharing your experience—it's wonderful to hear that the materials were clear and that our team made a positive impression. We are always here to support you whenever you need us, and your kind words motivate us to keep providing helpful service.
It was very good and fantastic we appreciate. We are glad that we made decisions to choose home safe. Thank you for your service.
Lloyd, thank you so much for the kind words! We're truly glad to hear you had a fantastic experience and that choosing HomeSafe proved to be the right decision for you. We appreciate your trust and are always here when you need us!
Easy to use, very helpful and provides information quickly. Very satisfied with the results.
Thank you so much, Ronald, for your kind words and feedback. We’re thrilled to hear you found our service helpful and efficient, and we look forward to assisting you with any future needs. Your satisfaction is our top priority!
Polite, informative and productive as scheduled. Everyone answered all of my questions
Andrea, thank you for sharing your experience! We're glad to hear that everyone you spoke with was professional, polite, and informative, and that your questions were thoroughly answered. While we regret the initial delay due to the email issue, it's great to know the contractor acted quickly to resolve it once it was brought to their attention. We appreciate your patience and are glad everything moved forward smoothly from there.
Home Safe would not pay for repare or replace because technician said there were roaches in the back of it. I never saw any insects although the tech said there was a few before he opened the back panel.
Michael, it is unfortunate to hear about your experience. In some cases, certain exclusions, like pest-related issues, can affect coverage decisions. If you feel the situation was not handled fairly, we recommend reaching out to Home Safe’s claims department directly to request a re-evaluation or further clarification.
Home Safe Reps. Were speedy with great customer service. Thank you all again for assisting me in our repairs...
Jonathan, thank you so much for your kind words! It was a pleasure to assist with your repairs, and we're grateful for the trust you placed in us. Please don’t hesitate to reach out whenever you need support—we’re here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paula, we understand your disappointment and appreciate you sharing your experience. After reviewing your claim, it appears the sink replacement falls under items not listed for coverage in your contract. We know unexpected repairs can be frustrating, and we’re here to help clarify any coverage questions you may have moving forward. Please don’t hesitate to contact our customer service team at 1-800-332-4177 for further assistance.