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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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So amazing even our service technician took a picture of of our home safe booklet to refer his customers to! We and he were so impressed! Very satisfied! Thank you armis!
Still broken, going to call back get it right, overcharged and almost impossible to get refund
Edward, thank you for reaching out. Upon review of the claim, it appears that the service provider involved may have overcharged for the services rendered. As an independent business, they are responsible for any billing discrepancies, and unfortunately, we do not have control over their internal processes or refund policies.
We do see that another appointment has been scheduled with the same service provider. If you need any further assistance during this process, please don’t hesitate to contact HomeSafe Customer Service at 1-800-332-4177. We’re here to help in any way we can.
I wouldn't recommend you to my worse enemy. I call several time before i file a claim to make sure i am covered. The answer were yes, WHEN I FILE IT WAS A DIFFERENT STORY. And the claim is denied THIS IS WHATI CALL RIPPING OFF PEOPLLE
Serge, we appreciate your feedback. We understand how upsetting it can be when a claim is denied after being told coverage may apply. However, it's important to note that we can't verify coverage until a licensed service provider contacts us with the exact cause of failure, along with a full diagnostic report, estimate of costs, and part numbers. This information is critical for us to determine if the issue falls within the terms of your contract.
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Very professional and easy to deal with and were well prepared with their proposal
Thank you, Frank, for your kind words. It’s wonderful to hear that the professionalism and preparation met your expectations, and we truly appreciate the chance to assist you. Looking forward to serving you again if the need arises!
Thank you so much for your kind words, John! We’re thrilled to hear the service met your expectations and that the issue was resolved smoothly. We appreciate your trust and look forward to assisting you in the future.
Nice talking with lady about my billing I'm going to continue to use home safe
Thank you so much for sharing your experience, Michael! We're glad to hear the billing chat was helpful, and we truly appreciate your continued trust. It’s a pleasure serving you!
Auto pay had a glitch because card expired, but they called me to get it right.
Thank you, Charlotte, for your kind words and for recognizing our team's effort to promptly resolve your auto pay issue. Your trust means a lot to us, and we're always here to ensure everything runs smoothly for you. We truly appreciate your support!
I recently received a call that by automated payment did not go through due to a computer glick. That was unusual but the issue was resolved.
Ruby, thank you for your feedback! We're glad to hear your claims have been approved and that the recent payment issue was quickly resolved. We appreciate your patience and understanding—and we're always here if you need anything!
So far I feel that this company is what I need for my home needs.
Wanda, thank you for sharing your positive impression - it’s fantastic to hear we are meeting your expectations so far. We’re committed to providing the quality and dependable service you’re looking for, and we look forward to supporting all your home needs. Your confidence means a lot to us!
Very professional and direct information, was able to answer all my questions
Thank you for your kind words, Michael! We're glad to hear that our clear communication and professionalism made a positive impact. Please don’t hesitate to reach out if you have more questions or need any further assistance.
We experienced a water leak. Made contact, they verified of desired provider and we were approved for reimbursement within 48 hours.
Stephen, thank you for sharing your experience. We're glad to hear the process was quick and smooth, and we appreciate your trust in us. We look forward to maintaining this level of service for you in the future.
They use Thumbtack as the appliance repair service. Unfortunately they don't service the less common brands. But they did fix my GE appliances. For plumbing, they also didn't cover repairing pipes they said were corroded. So I would only use them for popular appliances. Disregard date of service, I had several visits, I don't remember all of them.
Brian, we appreciate the time you took to leave a review. We offer our customers the option of using their preferred Service Providers, or our Claims Department can assist with locating one. We do not contract out Service Providers, therefore, we have no say in their processes and how they choose to operate. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
All my experience was outstanding. It's more easy to work at home safe to get my job done. When I call it in
Otis, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
WHERE is my check to replace my dishwasher that could not be replaced no parts available still waiting on my check to replace a dishwasher that parts were no longer available to repair unit. Its been way to long! Tired of the runaround! Refund check 550.98
Shirleen, we apologize for any inconvenience this may have caused. After further review, we can confirm that a check for your reimbursement has been processed. You should expect to receive it in the mail within 7 to 14 business days. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team. We are here to assist you in any way we can.
Went very well with the customer service rep I spoke with, she resolved
The issue quickly, and answered my questions.
Richard, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Done in a timely manner. Nothing more needed to be said have a nice day.
Bruce, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Very fast turn around, the same day. They worked hard to find someone to help me
Teresa, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Very easy to understand and too very good listener. Your representative took the time to enlighted me on the services and the cost of any services that may be needed. Again thank you
Robert, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Technician was prompt to answer the claim call. Was able to complete the repairs in one day. Was clean, personable and we were very happy with his work and completion in one day. Claim was paid in a relative amount of time. I would recommend Armis to everyone.
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative on the phone was very pleasant and professional. Took the time to answer all my questions.
Antoinette, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kevin, thank you so much for your kind words and support! We're thrilled our team not only earned your satisfaction but also inspired others—giving recommendations like that truly means the world to us. We look forward to helping you with any future needs and appreciate your trust wholeheartedly.