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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.4 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Our bathroom faucet slowly lost water pressure and finally just drips of water would come out of it. We called Home Safe and they assigned a Plumber to our claim. He came the next day and assessed the problem. The following day the faucet was replaced! Great service!
I was able to talk with rep to get claim started and get approval. Nicholas C was very helpful, professional and awesome in his help.
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Customer service was great - very helpful, polite, and professional.
Thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I called to make sure the payment method had been corrected and the representative was helpful with both my home and vehicle coverages.
Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The service man called before he came. Once he got here it did not long for him to find the problem an take care of it. I was very pleased with all aspects of HomeSafe.
Wanda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
After speaking with claims management concerning the repairs needed for my oven, I was pleased how she listened and understood the ordeal and quickly assured me that I would have what I needed for the repairs.
Cheryl, we appreciate the time you took to leave a review regarding your recent claim. Upon further review, the part you are speaking of is the hinges for the oven, which is a part that is not listed for coverage on your contract. The Service Provider advised that the part is no longer made by the manufacturer and suggested a replacement. We can verify the check for the credit toward the replacement has been issued. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177.
Nice to know that appliances and other items are covered to help curb the cost if anything should break or hacked.
John, we value your business and appreciate your feedback! Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Homesafe has always serviced me efficiently. And respected the choices and has sent the respective companies to service me.
Norma, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
A miserable experience they are great at collecting the monthly fees but find ways to not pay claims.
Thomas, after further review, we processed a payment of over $500 for your claim in November. It appears there is another claim currently open and we are requesting specific documentation from the Service Provider to move forward in the claims process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
Had a brief phone conversation. It went well. It is all good.
Mildred, thank you for your review! Please don’t hesitate to call us if you need anything.
Homeserve is new to me...if they do what they say, it is a very nice coverage to have. The telephone converation to enroll was very informative and helpful. Still confused on registering.
Kathryn, we appreciate the time you took to leave a review. If you have any questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177. We are here to assist in any way we can.
I know my HVAC was 29 years old and still running. The guy doing the maintenance did find a leak and after testing and checking for the part it was found obsolete. It was said due to rust and corrosion from the photos and videos it would not be covered. I t seems to me that all HVAC's are going to get older and have some rust and corrosion. It seems to me why have a plan like this if it is not going to help on the replacement. I thought since the HVAC was still working but still needed a part that I would at least have some coverage for it. I am paying monthly for something to cover these problems and now it has gotten me deeper into poverty. Under another previous plan I got a total replacement on a refrigerator and stove that were older models.
Charlotte, we apologize for any confusion regarding your account. All calls are recorded for quality assurance, after reviewing the call from February, you had agreed to wait until March to call in to make the 6-month payment. Your payments will go back to running automatically once a month after the 6-month payment has run its course unless we otherwise from you. If you have any questions, please contact Customer Service at 1-800-332-4177.
The lady who called me was pleasant, friendly and nice. She took care of my billing issue quickly and efficiently. But a week later I received a letter (dated two days AFTER I gave her my new info) stating that my coverage would expire if I didn't update my account!
Joyce, we appreciate you leaving us a review. We are unsure why you received that letter shortly after addressing your payment issue. We can verify your account is active and up to date on payments. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
My experience was stressful with the time it took to complete, but I understood the reasons given.
However, everyone that I spoke with in Customer Service was very patient and willing to help me with my concerns. Also, the Service Repair Technician was pleasant, calm and knowledgeable. He did a very good job.
Patsy, thank you for taking the time to leave a review! We're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
From the initial call to claims with Brianna to the final talk with the authorization gentleman Kevin. The service is top notch.
Charlotte, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Any questions I had they were very helpful! I haven't had to need help with any appliances, yet!
Donna, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent service---took care of our issue & got it resolved quickly
Frank, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Mary, thank you for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact our Customer Service at 1-800-332-4177 with any questions or concerns you may have regarding your coverage.
Answered my questions and was very knowledgeable. Took care of my concerns.
We are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Became a ghost when things got hot. Also customer service needs retraining. To upset to continue. Looking another home warranty company that sticks with customer to the end and not worried about company monies.
Joe, we understand that you've had a negative experience. Your feedback is important to us. Please reach out to us directly at 1-800-332-4177 so that we can better understand your concerns and work towards a solution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Russell, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!