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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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Excellent service---took care of our issue & got it resolved quickly
Mary, thank you for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact our Customer Service at 1-800-332-4177 with any questions or concerns you may have regarding your coverage.
Answered my questions and was very knowledgeable. Took care of my concerns.
We are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Became a ghost when things got hot. Also customer service needs retraining. To upset to continue. Looking another home warranty company that sticks with customer to the end and not worried about company monies.
Joe, we understand that you've had a negative experience. Your feedback is important to us. Please reach out to us directly at 1-800-332-4177 so that we can better understand your concerns and work towards a solution.
Very bad, rude adjuster and others, unfair payment for claim. I discontinued my service as of February but no one has contacted me? They took an automated payment without my permission! Refund me now
Dewey, our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-332-4177 to thoroughly review your contract, provide a detailed explanation of the claim, and address any specific questions or concerns you may have regarding payments on your account. We value your feedback and are committed to ensuring your satisfaction.
Explained what the situation was, but was not caring. If i need you in the future hope all will be caring about the situation
Vincent, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-332-4177 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
The person who answered the phone was pleasant and said everything looks fine on my account. Still felt weird I received voicemails that said they're from HomSafe. Taking time to
Call and now answering a survey. It's hard to know who's who behind a text, email or voicemail.
Debbie, thank you for taking the time to provide your feedback. We value your input and encourage you to reach out to our Customer Service team at 1-800-332-4177 should you have any questions or concerns regarding your policy.
My furnace went out during one of the coldest weeks in Chicago. I had never made a claim and the process of approval scared me. Luckily the Homesafe team understood my dilemma and my furnace was repaired much faster than I expected.
Clifton, we are delighted to hear that our Customer Service representatives were available to answer your questions and assist you in navigating the claims process smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are always just a phone call away.
When I call for claim it is dire need. I live in a very rural area. W do not always have access to the repairs we need. I spent 3 weeks w/o access to plumbing can't run water because my toilet was frozen at the toilet trap. Seems everyone was having the same problem. My plumber could not get to me any sooner. Also most service providers don't want to wait for payment so I do not have a problem paying direct to them. I do expect full reimbursement for the work they do for me we are in dire need of service providers that are not out to rip anyone off by over charging and have no time to waste waiting on your company to give the go ahead nor do I as customer have time to wait on your adjuster to approve repairs they know fully what can be covered under home warranty.
Ester, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. We are always working on providing better services each day to ensure a better customer service experience. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I would rate the overall service excellence, well satisfied
Verlyn, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Our water heater went out… called Home Safe immediately. They made every attempt to find a plumber to take care of it. It took a day or so to find someone to come out but eventually we got our water heater replaced. Now… to bathe. They were quick to reimburse payment!🥳
Ida, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Representative contacted was polite, professional, courteous and informative. Made sure she had the information needed to make sure the issue was rectified.
Gary, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
When I called the first person was very friendly I explained the situation and he then transferred me and the other agent was just as nice, (which for me is very important w consumer service)she look up my information called the repair person. He called back within and hour came out that day new the issue right away ordered part and by the end of week my refrigerator was fixed. He was very nice so the whole experience was excellent did tell my friends about Home safe.
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called because when i was reviewing my policy, the water conditioner wasn't checked off. Brilla made the correction & quoted me a higher premium but i told her the circumstances of my changed premium recently & to please leave it that way. She said she'd ask her supervisor & call me back which she did after only a short time. She said that she got an okay to
Keep my premium as it is with one added item. Thank you so much for making it possible!
We truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
It's not just about the Claims. It's about the overall Customer Service, which is exceptional.
Terence, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
This time I only called to make a payment. The representative was very nice and friendly and processed my payment and answered my questions.
Suzanne, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Very nice people Got problem taken care of quickly Helped me take care of the issue easily
Susan, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
Ronnie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Very knowledgeable! The response was very good and very thorough in response to my questions.
Mark, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Friendly customer service. I requested a booklet showing coverage and it showed up very soon.
Annette, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Frank, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.