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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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No refrigerator since thanksgiving. DECEMBER 3RD - NOW*! WHATS YOUR PROBLEM? IN DETAIL. YOUR approval girl TRACY "NEEDS" RETRAINING. BILL (WILLIAM M FARACI).PSL,FL.
My interaction with everyone was professional and polite.a
They quickly handled my problem request.
Barbara, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
They sent a service provider same day who asset what was wrong and Home safe was so efficient in correcting the issue. So glad I had this service.
Gloria, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
The agent was very helpful and handled my my concerns and questions promptly
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
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Thomas, thank you for your review! Please don’t hesitate to call us if you need anything.
I have highly pleased with Home Safe Home Warranty. They work with me in getting the needed servicer. If they do not have a local servicer for my problem they will let me select my own. Either way I have been highly satisfied and have had no recalls due to a fix failing. Give them a go and you can be satisfied as well!
Our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
They were very friendly and explained what they needed from me.
Nellie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
There were no issues. People were nice on the call. I will probably renew again if I can continue to afford the premiums, since I have limited income now.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Everything went well from filing the claim and for the plumber to service the claim..
Scott, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
No experience yet. I have not had any problems to use their service. Please stop sending me these questionaires.
Shelby, thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, please let us know if you have any questions about your coverage.
Good and I recommend home safe to others
Great to work with it works for me.
Thank you
W c gann
*******526
William, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Donna, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Joined 1/22/25 and from 1/23 received 2 to 3 call a DAY. One said they were calling because of a late payment. I said impossiable. I signed up and paid. I set it up for auto pay! Said a supervise would call within 24 to 48 hours. Still waiting!
Migdalia, we appreciate the time you took to leave a review. After further review, it appears there were some issues processing the down payment for your account. A supervisor tried reaching out but was unable to reach you. However, it now seems the account is in good standing. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns. We are here to assist in any way we can.
The folks who helped me out, were totally professional and listened to my situation. After I turned in the proper documents, their response was expedient and proper.
Charles, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
My experience with this guy was kinda pushy at first but as he continued I started agreeing with him finally I let my defense down and we went to another level turned out he had already talked me into it. Very confident convincing young man details of coverages were all good. I was just trying to get a good quote. I got it and more. Thanks
Starla, thanks for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Initially diagnosed as one fan but ended up being two fans, which us rare, but they came back and made it right.
Rick, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Just checked my dashboard and any security issues. All is well
Earnest, it appears you may have mistakenly reviewed a different company. If you have any questions about your HomeSafe policy, please feel free to give us a call.
They were very friendly and helpful even when we fixed the issue ourselves
Joyce, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
The representatives have all been very helpful and friendly. My husband and I are very pleased with the service.
KINDA OF A HASSLE TO MAKE ALL THE PHONE CALLS TO GET AN APPROVAL FOR REPAIR OR HAVE TO PAY THE DIFFERENCE IF THE TRIP FEE IS MORE THAN $65 CO-PAY.
Lana, we appreciate the time you took to leave a review. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns.
I do have Dates and time if needed and plese don't get me wrong the HomeSafe representatives were great.
We were delayed in the assignment of an adjustor, since ARMIS could not communicate what was missing from the claim. Each time we called the ARMIS agent said that they had everything they needed. Either the notes were not complete, or the agents are not reading through the notes carefully...you'll have to perform a CASE study on the processes of the customer facing agents and how the claim reviewers enter the notes into the claims.
I recommend that HomeSafe would incorporate a claim notes section that is triggered when the claim needs attention by the customer.
Feel free to contact me if needed.
Johnny, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, after further review, we have identified several factors that led to the delay in your claim. After your claim was denied, you sought a second opinion, which presented challenges for the claims department in obtaining the cause of failure from the service provider. Once the refrigerator was repaired, it was reported that the fridge was still experiencing issues. Currently, your claim is pending a replacement; however, the claims department requires specific documentation from the service provider to proceed. If you need assistance in understanding what documentation is needed to resolve this issue, please feel free to contact our Customer Service at 1-800-332-4177.