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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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Initially diagnosed as one fan but ended up being two fans, which us rare, but they came back and made it right.
Just checked my dashboard and any security issues. All is well
Earnest, it appears you may have mistakenly reviewed a different company. If you have any questions about your HomeSafe policy, please feel free to give us a call.
They were very friendly and helpful even when we fixed the issue ourselves
Joyce, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
The representatives have all been very helpful and friendly. My husband and I are very pleased with the service.
KINDA OF A HASSLE TO MAKE ALL THE PHONE CALLS TO GET AN APPROVAL FOR REPAIR OR HAVE TO PAY THE DIFFERENCE IF THE TRIP FEE IS MORE THAN $65 CO-PAY.
Lana, we appreciate the time you took to leave a review. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns.
I do have Dates and time if needed and plese don't get me wrong the HomeSafe representatives were great.
We were delayed in the assignment of an adjustor, since ARMIS could not communicate what was missing from the claim. Each time we called the ARMIS agent said that they had everything they needed. Either the notes were not complete, or the agents are not reading through the notes carefully...you'll have to perform a CASE study on the processes of the customer facing agents and how the claim reviewers enter the notes into the claims.
I recommend that HomeSafe would incorporate a claim notes section that is triggered when the claim needs attention by the customer.
Feel free to contact me if needed.
Johnny, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience.
The representative was very friendly, professional & knowledgeable.
Angela, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Was told what could be wrong, after being without heat for a couple of days, friend came by and took a look and I have heat now. Was told I would have to pay up front to find problem before warranty would decide if it was in contract to pay for fixing it.
Judith, we appreciate the time you took to leave a review. To file a claim, you would be responsible for paying the diagnostic fee to the Service Provider, anything over your deductible would be reimbursed after an approved claim. We do require a diagnostic and estimate before the work is performed by the Service Provider. We pay the Service Providers directly after the claim has been authorized and the work has been completed. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns. We are here to assist in any way we can.
They were quick to get me help with my problems It only took one phone call and they called me back when needed to within less than a hour.
Albert, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I had previously had a very unsatisfactory experience with an appliance insurance plan. My refrigerator compressor failed, and the company was unable to send a repair person for one month. I cancelled that policy and, months later—and with some skepticism —signed up with Home Safe. When my washer suddenly started making an awful noise, I contacted Home Safe and was promptly connected with a customer service representative. They contacted a repair person in my area, requested a date of service, and informed me that the repair person could be at my house in 2 days. I thought that was very reasonable. The repair person showed up, on the date and at the time promised, and fixed the washer in less than an hour. I was very happy with the customer service, the repair, and the cost—my only expense was my $65 deductible.
Joanne, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My experience was good, to repair my refrigerator was more than the refrigerator was worth. I will have to purchase a new refrigerator. The amount is not enough to purchase a new one, also I will have to purchase & get reimbursed. Some people may not be able to afford that. This is my only complaint.
Cynthia, thank you for taking the time to leave a review. Upon further review, we found that the service provider you chose does not accept payments from us. Unfortunately, we have no control over the service providers' policies and whether they choose to collaborate with us. If you have any questions or concerns, please contact our Customer Service Department at 1-800-332-4177 for further assistance.
I had an issue with my debit card. It was compromised had nothing to do with home safe, but I could not get to the bank, which is a town away from where I live to get my new debit card. I had to explain this to I think four of your employees, and my husband had to explain it to. I think that many as well I finally asked a guy to make a note of it that I would be paying it Friday afternoon which I did just like I said I would but you're aggressive phone calls, and Robo calls are highly annoying. I am paid up and things like that happen to people. You should have a plan for taking that into consideration.
Myra, we apologize for any inconvenience this may have caused. Our system automatically assigns representatives to contact customers with past-due payments to ensure that there are no gaps in coverage. If you have any further questions or concerns, please reach out to our Customer Service Department at 1-800-332-4177 for assistance.
I had a bad experience with a representative but the next business day a supervisor called and got things straightened out
Sherrie, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please don’t hesitate to call us if you need anything, we are here to assist in any way we can.
In 8 years have not requested support for repair. Did have work needed but not supported on shower repair because it is not accepted.
Stephen, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Fast service and friendly customer rep and reasonable prices
Roderick, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
No one call me back yet on the matter of my furnace they were out here two weeks ago to fix my furnace and now the same thing is happening with it so I guess I'm gonna have to fix it myself and order the parts myself because I haven't received a call back yet
Mirthus, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the service provider to proceed in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
I had experience a couple of discrepancies with my dryer & my heating systems both times
Maurice, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I appreciate this company they have helped me in several occasions and has saved me money along the way. Great Company!
Ronnell, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I contacted you and got a incident number and I contacted Farrs Hardware,Paid my deductible, they came and fixed it.
So far haven't heard anymore,so I guess everything's fine and paid for.
We appreciate the time you took to leave a review! After further review, it appears the Service Provider has been paid and the claim file is marked as Closed. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns you may have regarding your recent claim.
Initially everything was going smoothly. Technician arrived and said he couldn't fix it. Have not heard anything since? Called Armis and they were going to reach out to technician🤷
Todd, we apologize for any confusion regarding the claims process. After further review, the notes on the claim indicate the Claims Department is waiting for a diagnostic and estimate from a Service Provider. We recommend you contact our Customer Service to provide assistance in how to proceed in the process. We are here to assist in any way we can and look forward to speaking with you soon.
The representative was helpful in finding out the information I needed to get my heating unit blower fixed. She went above and beyond!
Ava, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rick, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!