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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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Waiting on a decision. Replacement water heater tank needed. Submitted all info. Waiting now for the go ahead.
A few slight delays on return email responses.
Excellent.
Awesome I experience great customer service responsibility home safe is a home warranty that I would tell anyone about in the United States.
Ardis, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Home safe provided us with a technician who was knowledgeable courteous and professional
Frank, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Everyone I talked with while filing was courteous and helpful.
Dorothy, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have called several times to no avail. I have been without heat for 10 days and no one has contacted me to get an HVAC person to come to my house. The last call I made was 3 days ago to see who was comimg. They still have never called me back. This service is unexceptable!
Sandra, that is unfortunate to hear and we apologize for any inconvenience this has caused. It is at the Service Provider's discretion whether or not they choose to work with home warranty companies. We suggest that you contact the administrator of your account for further assistance and to discuss what options may be available. If you have any questions please contact our Customer Service at 1-800-332-4177.
Our experience with HomeSafe went very well, understand the problem we were having. Easy to talk to
Melves, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Excellent experience. The agent was empathetic with my concerns and she did everything she could to resolve my issue.
Leroy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Sandy, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
When I called the first time, I was worried that they wouldn't be able to help me. They are true to their word. They sent a technician to c my washing machine. He said that I needed to replace it. And they did. I highly recommend this company to everyone. Great service.
Juanita, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Water dripping all over onto the floor etc they set me up with a plumber that was 51 miles away they never called I call them got the answering service still no call when I called you back with a plumber I had used before they came that day and fixed the problem and now you say it's not covered I'm serious thinking about dropping this plan
Janet, thank you for taking the time to share your experience regarding your recent claim. We sincerely apologize that our services did not meet your expectations. Feedback like yours helps us identify the areas that need improvement. We are always willing to review your contract, explain the claims process, and address any issues you may have. Please don’t hesitate to contact our Customer Service Department if you have any questions or concerns.
They were very Professional had a very good experience with the company
Picola, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
All the people l dealt with was great In the profession in job they provided.
Great job!
Caroline, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
There no wait for a customer service an answer right away. Thank you so very much.
Hope, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I went through the steps online and verbally with one of your representatives and I still haven't had anybody to come out here to look at my ice maker My refrigerator they just told me they were going to get the part and then they come out we haven't heard anything. And now I'm having problem with my stove and we're going to have to go through the same hassles with that. Let me know
Robert, that is unfortunate to hear and we apologize for any confusion regarding the claims process. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Everyone has been helpful so far. But, I am still waiting for my reimbursement check.
Laurie, we appreciate the time you took to leave a review. After further review of your account, it appears the check was issued on December 17,2024. We do advise it may take up to 14 business days to receive a check in the mail, depending on the U.S. postal system. Please contact Customer Service at 1-800-332-4177 if you have any questions.
Great customer service. Lady was very informative about finding my claim situation.
Gregory, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.
Don't sign up with home safe for home warranty, your calim will never go thru they will find a loop hole to deny the calim. Don't fall for the sales pitch
We appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We would be more than happy to look into the claim to see if there is anything we can do for you. What is your policy number?
There had been a double payment made in error and the rep was very kind and professional.
Brian, thank you for your time and review! If you have any questions or need further assistance, please don’t hesitate to call us.
We're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Helpful and efficient resolved issue with dishwasher claim
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Salvatore, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!