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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 711 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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The person was very kind and understanding sorry I don't have time to do that
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
My installed microwave stopped working several weeks ago. I filed a claim. Had it approved. Approved via phone the model they wanted to install. I then heard nothing for 2 more weeks. I called to check status and found out my claim had not been acted on. Had to approve another microwave model (apparently the model I had previously approved was no longer available). Had to have my color choice of white approved. I also asked for a confirmation of date of delivery. The last communication I had was last week.
I'm tired of waiting. I will be contacting them again just to make sure I don't slip through another crack.
I am not very impressed.
Sharon, we apologize for any confusion during the claims process, After further review, it appears the order has been submitted for the new appliance. For more details, please contact our Customer Service at 1-800-332-4177.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Glenda, we apologize for any confusion regarding your claim. We have no control over the Service Provider process as they are independently owned and operated. However, we are here to help in any way we can. Please call our Customer Service at 1-800-332-4177 for further assistance.
Linda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Home Safe came through again! The stove shorted out in the morning as I was cooking for Memorial Day. At the next business day, The HomeSafe team set me up with a repairman who came out an did his evaluation. When the parts were available he came out the following late Friday afternoon to repair the stove. Overall the process worked as advertised. Two thumbs up for customer service and execution!
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
You want a review for no service.You were unable to provide me with a service person to fix my air conditioner.
We are sorry, but our claims team should have helped you find a service provider. If they could not find one, then the responsibility would be yours to find one. All service providers are independently owned and we have no idea which ones will and will not work with home warranties. All we can do is the same as you and call around. If you need any further assistance, do not hesitate to give us a call.
Customer service did a great job of keeping my account in order
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Gave me the run around for 4 weeks and Never.
Call me talk to me Directly.
But left a message. What?
You all was only going to pay on my claim.
Also I have not heard from From Home safe Since they told me what they was going to pay all my claim.And it's been about 4 weeks.Never asked me about if the problem was fixed.Haven't heard from them since
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Very satisfied with the results and the experience. Service was good
We appreciate your support. If you have any questions don't hesitate to give us a call!
It was easy making a claim to get my clothes dryer fixed. Your people made it very easy for me. My dryer is fixed and I received the check from your company.
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Home safe is the place I go when when needing home repair. I am never disappointed.
Thank you for your review. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
My dishwasher broke. It's so old we can't find a new brain for it.
Thank you for your time and review. If you have any questions give us a call!
I was so mad I wasn't helped. I paid my monthly payments and then for me not to get helped it's crazy. Fortunately I found someone that help me. I'm not a person with alot of money and I was hoping Homesafe was going to help me but I WAS REALLY DISSAPOINTED!
We are sorry to hear this. We do require at least a 24-hour notice before the due date for us to have time to stop the payment from running. Our Customer Service Department is open Monday through Friday from 7 AM to 7 PM CST and on Saturdays from 8 AM to 3 PM, with the exception of holidays. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The service and quality of work was professionally preformed to my expectation. I am very satisfied.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
The repair of the not working refrigerator seemed complete but the next day it wasn't working the repairman called me back around 2330 and he said he would come by between 0900-1000 he still hasn't come by and they don't answer their phone or return phone calls and we have lost lots of food
We are sorry to hear this. All Service Providers are independently owned and we have no say in their process. We are, however, always willing to explain the claim process details and address any issues. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
We have been trying to get our water softener/purifier fixed for months and it is like we do not exist.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Wasn't sure if I was going to continue the program but after talking with the representative I felt it would be the best for our household.
Only had a telephone conversation as now, as to how this coverage would work for me.
Service was done on a timely basic.Keep up the good and I will always call on Homesafe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.