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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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My experience in replacing my washer was very good. Claim was very seamless and painless.
First, my overall experience with Home Safe home protection plan is very good, however in the case of my Whirlpool refrigerator, repair I rate my experience with the service provider who came out to fix the refrigerator (Appliance Repair Professionals) didn't complete all of the repairs according to the complaint of the repairs, It's been over 2 months since I submitted the claim to Home Safe (Armis) who recommended Appliance Repair Professionals in Orlando, FL. They are now saying we have rust in the control panel which wasn't shown to me which prevented them for completing the necessary repairs.
Appliance Repair Professionals did not call me to explain that they found rust on back of the control panel that now prevent the refrigerator from being repair after waiting 2 months to complete. I was told by Armis (Home Safe) I need to pay for a repair service professional of my choice to repair and provide their report to ARMIS to approve before ARMIS will pay for the repair.
Harry, we understand your frustration and apologize for the inconvenience you’ve experienced with your Whirlpool refrigerator repair. It’s unfortunate that the repairs were not completed as expected and that communication regarding the rust issue was lacking. Please contact our customer service team at 1-800-332-4177 so we can review your claim in detail, provide clarification on the process, and assist you with the next steps to ensure your coverage is properly applied.
After my service man came to check on my air conditioning he serviced it to make sure that wasn't the problem and then decided I needed a new thermostat. He charged me for everything. The bill went to you guys, but you would only pay for the thermostat and installing not for the servicing. I don't think that's right. Usually when a service man comes, he checks everything out to make sure there's not something else that we will have to come back and fix later that is only good service business.
Fedric, we understand your concern and apologize for any confusion regarding your claim. Please contact our customer service team at 1-800-332-4177 to review your claim and contract. We can provide a detailed breakdown of the costs associated with your claim and help clarify what is covered under your plan. We are here to assist in any way we can!
Concerning my claim for air conditioner-to find out if it is covered
Edward, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
We only had one issue, but Home Safe handled it quickly and efficiently.
Patricia, we’re happy to hear your issue was resolved quickly and efficiently. Thank you for choosing HomeSafe and sharing your positive experience.
Home safe has been the best home insurance plan for our homes. It didn't take days to transfer services from the home we sold to the new one. We're very grateful for the professional service we received.
Gina, we’re glad to hear transferring your coverage to your new home was quick and that our team provided professional service. Thank you for your kind words and for trusting HomeSafe to protect your home.
It took 12 days for me to get my A/C fixed. Temperature was 92 in my house. Actual repair took about 20 minutes.
Roberto, we apologize for the delay you experienced in getting your A/C repaired, especially during such high temperatures. Upon further review, it appears there were some issues with obtaining required information from the service provider, which led to the delay. If you have any further questions or concerns, please contact HomeSafe customer service at 1-800-332-4177. We’re here to help.
Fast response from technician. Bad circuit board unable to replace. Home Safe replaced the broken dryer with a brand new one and paid to have the old one disposed of. Also reimbursed part of the copay. Excellent service! Worth the money.
William, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Described the situation and explained therally the problem in order to make a sound decision.
Beverly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The customer service people are very helpful had a very good experience with them
Linda, thank you so much for your kind words. It’s wonderful to hear that our team made your experience a positive one, and we truly appreciate you sharing this with us. We look forward to assisting you again in the future.
Jerry, we’re glad to hear you received excellent service for your ice maker repair! It’s great to know the technician was thorough and left everything clean. Thank you for your feedback!
Not good! Too much waiting for my claim to be processed! Not good! Too much waiting for my claim to be processed! Not good! Too much waiting for my claim is processed! Not good! Too much waiting for my claim to be processed! Too much waiting for my claim to be processed!
Reginald, we apologize for any inconvenience this may have caused. Upon further review, the adjuster is requesting additional documentation to proceed with your claim. Please contact our customer service team at 1-800-332-4177 so we can address any concerns you have and help move your claim forward.
So far have a good experience with two problems. Both problems are resolved with no problems
Thank you, Jody, for sharing your positive experience and letting us know both issues were resolved smoothly! Your satisfaction means a lot to us, and we’re committed to maintaining this level of care in all that we do.
My card on file was compromise, so the payment didn't go through.When I did call home safe customer service was kind enough to go ahead and take my payment. No transferring to other person. She was polite and understanding when I let her know what happen.
Thank you, Genevieve, for sharing your positive experience with our customer service team. We’re glad we could assist you quickly and make the payment process smooth during an unexpected situation. Your kind words mean a lot to us!
Homesafe's adjuster determined it would be more efficient to replace my dishwasher with a new one than fix the old one. They bought it, installed it, and hauled the old one off without question
Michael, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
It has taken two months and I have not got the work finished no call to let me know why.
James, we apologize for the delay and any inconvenience you've experienced. According to the claim file, the claim has been authorized and a check has been sent to you. We also received a final invoice from the service provider stating the work was completed. If there are any issues we are not aware of, please contact our customer service team at 1-800-332-4177 so we can further assist you and help resolve the matter promptly.
SUBMITTING THE CLAIM AND FINDING A PROVIDER WENT WELL. HOWEVER, ON THE BACKEND DEALING WITH ARVIS TOOK SOME UNNECESSARY STEPS AND THE FINAL PAYMENT PROCESS IS RIDICULOUS. THEY CUT CHECKS ON FRIDAYS (ONLY) AND SNAIL MAIL N MONDAYS INDICATING THAT THE CHECK CAN TAKE FROM 10-20 DAYS TO REACH YOU. IN TODAY'S WORLD I CALL THAT CORPORATE "CASH MANGEMENT.
Richard, we’re glad to hear that submitting your claim and finding a provider went well. We understand your concerns regarding the payment process with Armis and apologize for any inconvenience caused.
Customers can contact our Customer Service team at 1-800-332-4162 for assistance with the claim process. We strive to make this as smooth as possible and are always working to improve the overall experience. Please don’t hesitate to reach out if you have any further questions or concerns.
I am very pleased with the quality of service I received from Homesafe from start to finish of reporting my issue to deciding which solution worked best sor my family's need.
Forrestine, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
After trying twice to get our Air conditioning fixed, we finally contacted Controlled Comfort, in Las Vegas, NV who finished to job in 3 days. The entire process was one month from start to finish. The first two providers did not provide the information needed by Home Safe. But we finally found the right pro9vider using Angi and are now completely satisfied.
Judie, thank you for taking the time to leave a review. We understand how frustrating delays can be, especially when dealing with something as important as air conditioning. We're glad to hear that Controlled Comfort was able to complete the job quickly and to your satisfaction. We appreciate your patience throughout the process and are happy that everything was resolved in the end. If you ever need assistance in the future, HomeSafe is here to help.
Awesome service. I think you need emergency weekend service. Otherwise great service and quick
Lena, thank you for your feedback—we’re glad to hear you had a positive experience and appreciate your suggestion regarding emergency weekend service. Your contract does include a section regarding emergency repairs, which you can reference in the "How to File a Claim" portion of your agreement.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at 1-800-332-4177. We're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jc, for sharing your positive experience with the replacement process. We truly appreciate your kind words and are committed to providing seamless service every time. We look forward to assisting you again whenever you need.