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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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I wanted them to select a plumber in my area since most plumbers don't want to work with insurance. Had fast response to needs
After having to cancel this policy due to unforeseen circumstances, there seems to be a lack of communication within the ranks. Home Safe continues to call.
June, we apologize for any inconvenience this has caused and understand how frustrating repeated calls can be. If this issue happens again, please don’t hesitate to contact our Customer Service team at 1-800-332-4177 so we can address it directly and ensure it’s resolved.
Had an air conditioner problem. They provided a name of a company. Problem solved.
Thank you, Larry, for sharing your positive experience—I'm glad we could help connect you with the right company to solve your air conditioner issue promptly. If you ever need assistance in the future, don't hesitate to reach out!
Great customer service and repair person was very knowledgeable. Great interaction with customer. That person was Phix-It-Phil.
Curtis, thank you for your review! We’re glad to hear you had a great experience and received knowledgeable, friendly service. We look forward to assisting you again in the future!
Johnny, thank you for your review! We’re glad to hear you had a great experience and found our team helpful. Please let us know if you need anything else — we’re always happy to assist!
I had to have an evaporator coil replaced on my heat pump. With the part, the labor, the coolant, taxes, and a service agreement, it was rather costly. When the service technician made the repair, he informed me that the part itself was covered under a manufactures warranty, but not the labor or the coolant. I thought that this would be good news for Home Safe as they would not have to cover for the part just the labor; however, They told me that since the part was covered by the manufactures warranty, they had to deny the whole claim, and not pay for anything, including labor or coolant. The agents at Home Safe were very polite, courteous, and explained everything in detail. I guess this is an industry wide policy, but I just do not agree with it. I had to cover the whole cost myself.
Malcolm, thank you for sharing your experience. While it’s true that manufacturer-covered parts can affect the coverage under your HomeSafe policy, we understand how this can be disappointing when it comes to associated labor and materials. We’re glad to hear our agents were able to provide clear explanations and assist you throughout the process. If you have any questions or would like to review your policy further, please contact us at 1-800-332-4177 — we’re here to help in any way we can.
The representative who contacted me was very good at explaining the program and answering my questions. Good experience.
Thank you, Paul, for your kind words and for sharing your experience. We're glad our representative was able to clearly explain everything and assist you promptly. It’s a pleasure to know we could make the process easy and helpful for you.
Had man here next day told me what the problem was had or apart when it came in it came the next day to fix it. He fixed it and everything worked perfect.
Thank you, Bob, for your kind words and for trusting us to get your waterline fixed with speed and precision. It’s our goal to make sure every repair is done right the first time, and we're glad to hear everything is working perfectly now. Please don’t hesitate to reach out if you need anything else!
I Have not use Home-safe in the last six month. Thanks for your concern, have a Great! Day.
Thank you for your update, Mr. Miller! We appreciate you letting us know and hope everything is going well. Please don’t hesitate to contact us if you need any assistance in the future.
The problem was garbage disposal. It took two trips for him to get out there with the right garbage disposal and then when he brought the right one out, he didn't know how to install it. He told me to call an electrician to finish his work.
Robert, thank you for sharing your feedback. We apologize for the inconvenience you experienced with the garbage disposal. Please note that we do not contract out service providers; therefore, we do not have control over their processes. We understand how frustrating delays and miscommunication can be, and we truly appreciate your patience.
Regarding your septic tank experience, we’re glad to hear you were able to find a solution locally. To gain a better understanding of your coverage and the specific components included in your plan, we encourage you to contact our Customer Service team at 1-800-332-4177. They can review your contract with you and help clarify any questions you may have.
Good to work with. Seemed knowledgeable. Hope I can get things done without any problems.
Richard, thank you for your feedback! We’re glad to hear our team was knowledgeable and easy to work with. We’re here to support you every step of the way and hope everything goes smoothly with your process.
Within three days of filing my claim I had a technician come out. Assessed the microwave. It was dead. Received a call approving replacement. Received another call saying the replacement was on back order. Check was cut and mailed. Love the service
Lorisa, thank you for sharing your experience! We’re thrilled to hear the process was fast and efficient, and that everything—from assessment to receiving your replacement—was handled smoothly. We’re always here if you need anything else!
Overall good experience Representative was excellent No problems to note
Barbara, welcome to HomeSafe, and thank you for choosing us! We’re glad to hear you had a smooth experience and that our representative provided excellent service. If you need anything, please don’t hesitate to contact our Customer Service team at 1-800-332-4177—we’re always here to help
I had a phone call from Home Safe asking me about a Security system in my home.
After talking to her and talking to my husband we said we want to try the system. It was very
Easy to get and give the information need.
Thank you
Gertina, thank you for taking the time to leave a review! Please don’t hesitate to call us if you need anything.
You said you would help with our Ref. And your co. What was needed to satisfy us.
Olin, thank you for your review! We're glad you're happy with our service. Please let us know if we can assist you with anything else.
AC went out on a Saturday morning, HOME Safe had someone connected to me by lunch. They fixed my AC all was great. Thank you so much.
James, we appreciate your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I reviewed my coverage and was updated on my coverage. I was getting the best coverage for a very reasonable price. They were far better than what I had before or have been offered since.
Thank you, Bob, for sharing your positive experience with updating your coverage—it's great to hear you found excellent value and better options than before. We’re committed to making sure every customer feels confident and truly cared for in their decisions. If you ever need further assistance or have questions, please don't hesitate to reach out.
Hey what great service! Since you could not repair my washer you sent me a check for $887.00 to purchase a new one! Our check came in about 10 days and we now have a new washer we picked out ourselves!
Billy, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Just needed to update payment information. Got help updating payment method. It was quick and easy.
Thank you so much for sharing your experience, Reginald! We're glad to hear updating your payment method was quick and easy—your continued loyalty means a lot to us. Please don’t hesitate to reach out anytime you need assistance.
I called to ask if the charge would be covered minus my deductible after affirming it would be we paid it and sent in receipt If was denied. Liars.! Don't trust these people they will rip you off!
Steve, we’re sorry to hear about your experience. Unfortunately, we are unable to locate your account with the information provided. We encourage you to contact our customer service team at 1-800-332-4177 so we can review your account in detail and clarify the situation. Our goal is to ensure you have a full understanding of your coverage and the claim decision.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Rebecca, for highlighting the easy communication and quick response. We're grateful for the trust you placed in us to connect you with a reliable plumber willing to work closely on your needs, and we’re always here to ensure the process stays smooth from start to finish.