HomeSafeReviews 701

Dave really has sent me a good company at a company that knew what they were doing to replace my filter plug, They made sure that the water was clear. I like the way they explain to me and when I requested someone else that I can pay when they come. THey found Company that I could pay when tell me what the problem.

The person that helped me was awesome. She know just what to say and do. Appreciated.

I got a call that we were overdue on our bill. I told him we had paid the end of August. He had a different amount plus he didn't know anything about canceling my old policy. So we'll see.

Everything went well, resolved the problem and getting a buyout completed.

My experience with Homesafe was ok, but however, the first repair place they referred to me, Alas Appliance Repair, was absolutely terrible. You could not reach a real person and they would not return calls. Homesafe finally provided me with a different repair facility, All Day Appliance Repair, that came right out and was able to take care of the problem right away.

He is always kind, on time, explains whatever the problem might be and how he fixing it. I have never had a better technician than Roland at Roland RightWay. He is very knowledgeable about appliances and explains everything.

Agent was very helpful and informative. Hopefully, if or when something needs repairs the same service will be given

I was having a problem with a flame on my burner on my stove top. I called HomeSafe and they sent out a service man to take care of the problem. He checked it out, I paid him $150, that was for the service charge, and the rest was paid for by HomeSafe. I would recommend HomeSafe insurance to anyone that wants to use them for repairs or even a new appliance. They will pay for the repairs with no issues. It's a win win situation.

Representative was very helpful, friendly and gave good advise!

Verified coverage with a representative who was extremely helpful knowledgeable and professional

Service is slow been without a refrigerator for a month now and no payment

The other day I put a load of wet clothes in my dryer and came back later to take them out to fold. As I opened the dryer I immediately sensed something was wrong. The clothes had sat in the dryer but the barrel was not tumbling the clothes. I then called Home Safe and they had a repairman out within two days. He knew right away what was wrong and that i needed a new belt for the dryer. He stated he would call the problem in and as soon as the company approved the new belt, he would come back out and put the new belt on. Within two days he was back and the dryer is working well.

She books everyone under her name, and uses home telephone. Messes up everyone order.
Lowes told she does this all time. It's horrible I am going call speak to her supervisor after the holiday.
I had appt schedule Saturday, but Lowes text it was Friday, I was nervous I messed up but it wasn't it was due MS Jackson put all the install under her name and not actually customer. Saturday morning come I was told by Martha due way items booked they couldn't at first find our dishwasher, had reschedule, then within 20 the tech tell me on his had to called Martha back, cause I was confused she again said they find our dishwasher. Something need change with Home Safe they don't give out customer telephone only telephone home safe. Which is no way do business. The install company was amazing but I am calling speak Home Safe after holiday, I was in hospital Thursday and Martha was most understanding person and so was the company Lucus. Nothing bad say about them. Ms. Jackson I will get to both of this once feel better she made me really stressed out. She needs be demoted or change her way she books everything under her is mess up all the customers paying for warranty. I asked number of times for email or mailed copy all claims were paid out of called in cause number times different answers. I am not happy we are paying for years' service there is not up to PAR at all.

I wanted them to select a plumber in my area since most plumbers don't want to work with insurance. Had fast response to needs

After having to cancel this policy due to unforeseen circumstances, there seems to be a lack of communication within the ranks. Home Safe continues to call.

Had an air conditioner problem. They provided a name of a company. Problem solved.

Great customer service and repair person was very knowledgeable. Great interaction with customer. That person was Phix-It-Phil.

Great service and great people to talk to to get information

I had to have an evaporator coil replaced on my heat pump. With the part, the labor, the coolant, taxes, and a service agreement, it was rather costly. When the service technician made the repair, he informed me that the part itself was covered under a manufactures warranty, but not the labor or the coolant. I thought that this would be good news for Home Safe as they would not have to cover for the part just the labor; however, They told me that since the part was covered by the manufactures warranty, they had to deny the whole claim, and not pay for anything, including labor or coolant. The agents at Home Safe were very polite, courteous, and explained everything in detail. I guess this is an industry wide policy, but I just do not agree with it. I had to cover the whole cost myself.

The representative who contacted me was very good at explaining the program and answering my questions. Good experience.