On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
We monitor reviews for authenticity
My concerns and questions were answered and the individual was very professional and understood my concerns.
It taking to long waiting for the part, a little disappointed in the time it taking.
Michael, we apologize for the delay you’ve experienced in receiving your part. We understand how frustrating it can be to wait, and your feedback is important to us. Please feel free to contact our Customer Service team at 1-800-332-4177 so we can address your concerns and assist you further.
Dave really has sent me a good company at a company that knew what they were doing to replace my filter plug, They made sure that the water was clear. I like the way they explain to me and when I requested someone else that I can pay when they come. THey found Company that I could pay when tell me what the problem.
Myra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The person that helped me was awesome. She know just what to say and do. Appreciated.
Beatrice, your kind words truly brighten our day. It was a pleasure assisting you, and we're grateful for the chance to help. Thank you for taking the time to share your experience!
I got a call that we were overdue on our bill. I told him we had paid the end of August. He had a different amount plus he didn't know anything about canceling my old policy. So we'll see.
Donna, we appreciate you bringing this to our attention. Upon further review, your account is current and in good standing. We apologize for any confusion regarding your billing and policy information. Please contact our Customer Service team at 1-800-332-4177 if you have any questions or need further assistance.
Everything went well, resolved the problem and getting a buyout completed.
Ronald, thank you for your feedback! We’re glad to hear everything was resolved smoothly. We appreciate your business and are here if you need any further assistance.
My experience with Homesafe was ok, but however, the first repair place they referred to me, Alas Appliance Repair, was absolutely terrible. You could not reach a real person and they would not return calls. Homesafe finally provided me with a different repair facility, All Day Appliance Repair, that came right out and was able to take care of the problem right away.
Larry, thank you for sharing your experience. We’re glad we were able to connect you with All Day Appliance Repair and that your issue was resolved promptly. We appreciate your feedback and will continue working to improve our referral process.
He is always kind, on time, explains whatever the problem might be and how he fixing it. I have never had a better technician than Roland at Roland RightWay. He is very knowledgeable about appliances and explains everything.
Dixie, thank you for your review! We’re glad to hear that Roland provides knowledgeable and timely service and that your experiences with HomeSafe and Roland Right Way have been positive. We appreciate your feedback and trust!
Agent was very helpful and informative. Hopefully, if or when something needs repairs the same service will be given
Ida, thank you for your feedback! We’re happy to hear our agent was helpful and informative. We’re committed to providing the same excellent service whenever you need repairs in the future.
I was having a problem with a flame on my burner on my stove top. I called HomeSafe and they sent out a service man to take care of the problem. He checked it out, I paid him $150, that was for the service charge, and the rest was paid for by HomeSafe. I would recommend HomeSafe insurance to anyone that wants to use them for repairs or even a new appliance. They will pay for the repairs with no issues. It's a win win situation.
Thank you so much, Harriet, for sharing your experience with the burner repair and for recommending our services. We’re glad we could make the process easy and take care of you when you needed it most. Your satisfaction means a lot to us!
Mamie, thank you so much for recognizing the help and advice provided; it’s rewarding to know the effort truly made a difference. Hearing you felt supported and comfortable means a lot to all of us. We look forward to assisting you again whenever you need.
Verified coverage with a representative who was extremely helpful knowledgeable and professional
Thank you, Richard, for sharing your positive experience and kind words. We're delighted our team provided knowledgeable and professional assistance, and we look forward to supporting you with any needs that arise in the future.
Service is slow been without a refrigerator for a month now and no payment
Mark, we apologize for the inconvenience this situation has caused and understand how frustrating it must be to be without your refrigerator. Upon further review, it appears a check was issued and mailed out recently. If you have any questions or concerns, please contact our Customer Service team at 1-800-332-4177 so we can assist you directly and ensure everything is resolved.
The other day I put a load of wet clothes in my dryer and came back later to take them out to fold. As I opened the dryer I immediately sensed something was wrong. The clothes had sat in the dryer but the barrel was not tumbling the clothes. I then called Home Safe and they had a repairman out within two days. He knew right away what was wrong and that i needed a new belt for the dryer. He stated he would call the problem in and as soon as the company approved the new belt, he would come back out and put the new belt on. Within two days he was back and the dryer is working well.
Marie, thank you for sharing your detailed experience! We’re thrilled to hear that our team was able to quickly diagnose and repair your dryer, as well as assist with your other home issues throughout the year. It’s wonderful to know our timely service and support have made a difference, and we truly appreciate your kind words and trust in HomeSafe.
She books everyone under her name, and uses home telephone. Messes up everyone order.
Lowes told she does this all time. It's horrible I am going call speak to her supervisor after the holiday.
I had appt schedule Saturday, but Lowes text it was Friday, I was nervous I messed up but it wasn't it was due MS Jackson put all the install under her name and not actually customer. Saturday morning come I was told by Martha due way items booked they couldn't at first find our dishwasher, had reschedule, then within 20 the tech tell me on his had to called Martha back, cause I was confused she again said they find our dishwasher. Something need change with Home Safe they don't give out customer telephone only telephone home safe. Which is no way do business. The install company was amazing but I am calling speak Home Safe after holiday, I was in hospital Thursday and Martha was most understanding person and so was the company Lucus. Nothing bad say about them. Ms. Jackson I will get to both of this once feel better she made me really stressed out. She needs be demoted or change her way she books everything under her is mess up all the customers paying for warranty. I asked number of times for email or mailed copy all claims were paid out of called in cause number times different answers. I am not happy we are paying for years' service there is not up to PAR at all.
Danielle, thank you for sharing your detailed feedback. We apologize for any stress or inconvenience this situation has caused and truly appreciate your patience, especially while managing other personal matters. Reviews like yours help us improve our processes and ensure claims and scheduling are handled properly. Don't hesitate to get in touch with our Customer Service team at 1-800-332-4177 so we can address any questions or concerns you may have directly.
I wanted them to select a plumber in my area since most plumbers don't want to work with insurance. Had fast response to needs
Thank you so much, Rebecca, for highlighting the easy communication and quick response. We're grateful for the trust you placed in us to connect you with a reliable plumber willing to work closely on your needs, and we’re always here to ensure the process stays smooth from start to finish.
After having to cancel this policy due to unforeseen circumstances, there seems to be a lack of communication within the ranks. Home Safe continues to call.
June, we apologize for any inconvenience this has caused and understand how frustrating repeated calls can be. If this issue happens again, please don’t hesitate to contact our Customer Service team at 1-800-332-4177 so we can address it directly and ensure it’s resolved.
Had an air conditioner problem. They provided a name of a company. Problem solved.
Thank you, Larry, for sharing your positive experience—I'm glad we could help connect you with the right company to solve your air conditioner issue promptly. If you ever need assistance in the future, don't hesitate to reach out!
Great customer service and repair person was very knowledgeable. Great interaction with customer. That person was Phix-It-Phil.
Curtis, thank you for your review! We’re glad to hear you had a great experience and received knowledgeable, friendly service. We look forward to assisting you again in the future!
Johnny, thank you for your review! We’re glad to hear you had a great experience and found our team helpful. Please let us know if you need anything else — we’re always happy to assist!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you so much, Judy, for sharing your experience! We’re thrilled to hear that your concerns were heard and addressed professionally. Your feedback truly means a lot to us. Please don’t hesitate to reach out anytime — we’re always here to help with anything you may need.