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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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I am very pleased with the service provided. I will tell my friends and family to purchase home safe.
I found that all of the representatives in Home Safe to be courteous and knowledgeable. They were there to assist me. And also, to take care of my claim efficiently.
Thank you so much, Marion, for sharing your kind words and recognizing the courteous and knowledgeable support you received. We truly appreciate your trust and are committed to continuing to provide efficient assistance whenever you need it. It’s a pleasure to serve you!
Quick easy to follow process. Best part was able to pick my own repair person from thumbtack
George, we’re thrilled to hear the process was quick and easy for you, and that you were able to choose your own repair professional! We appreciate your feedback and are glad we could make things convenient for you! Please don't hesitate to call us if you need anything.
Contacted about our furnace, problem was diagnosed, part installed, furnace works. Waiting for reimbursement
John, We’re glad to hear your furnace is back up and running! Please note that reimbursements are processed once all required documentation is received and reviewed. If you haven’t already, feel free to contact our customer service team at 1-800-332-4177 to check the status of your reimbursement.
Everyone i had interactions with was very polite and helpful. They walked me through the process. The only problem i have is there isn't any company's around my area. So I have to pay then get reimbursed.
Thank you, Peg, for your kind words and thoughtful feedback. We’re glad our team made the process smooth for you and sincerely apologize for the inconvenience caused by limited local coverage. Please know we're continually exploring ways to expand service areas to better support valued customers like you.
Had problems with my dryer. A technician was immediately assigned. He came out and took care of the problem.
Larry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Parts needed for several car parts and my contact was quick to respond with purchasing the brakes parts. Easy to have the process work through the repair company so I didn't have to do all of the paperwork myself!
Polly, we appreciate your review! Please don’t hesitate to call us if you need anything.
I had canceled once and I was told that I wouldn't be billed again but I was I received one refund but my bank paid for the second I feel bad for my bank thankfully they charged me $30 to block your billing I had signed up with your service again but I had planned to move in with someone. I had paid the first month at a discounted rate which I appreciated however you build me at the regular monthly fee long after cancellation. I have been told multiple times that I would receive to confirm that my account was deleted but it was never received you all are pathetic
Stephen, upon further review, it appears there are no additional refunds currently due on your account. However, if you have any questions or concerns regarding your billing or cancellation, please don’t hesitate to contact our Customer Service team at 1-800-332-4177. We’ll be happy to review your account details and provide any clarification you need.
Service man was friendly and very efficient! Thank you so much for the fast service! I highly recommend Home Safe!
Sharon, thank you so much for your kind words! We’re delighted to hear that the service technician was friendly and efficient, and that you received prompt service. Your recommendation means a lot to us — we’re grateful for your trust in HomeSafe and are always here when you need us!
? I was looking for service that was cost-effective and this was the service I chose because of the benefits and the service.
Thank you for your review, Molly! We’re thrilled to hear you’re happy with our service. If there’s ever anything else we can help with, please don’t hesitate to reach out.
The lady I spoke to was very friendly and helpful. She took time to answer my questions and said if I had any more questions feel free to call in again.
Alice, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I heard one AC guy and he charged me $250 to clean and add freon to my A/C system. Then I called Home Safe and they said I needed to call them first so now I'd have to hire another AC guy before they could pay me. That AC guy said he couldn't find anything even though he heard this noise and he didn't know what the noise was. Show Home Safe did not pay for that visit because I claimed it was maintenance. So I had to get her a guy that would actually fix my AC. This is after I've been without A/C for five days. He charged me $1000. The part was only $100 but he had to go and pick up the part on a Saturday afternoon so the rest of that thousand was labor. And no safe home did not pay for that.
Karen, we understand how frustrating this experience must have been, especially being without A/C for several days. After reviewing your claim, our file does not have any documentation supporting that a part was replaced—only that a cleaning was performed. Per your contract, cleaning and general maintenance are not covered.
We recommend contacting our Customer Service team at 1-800-332-4177. Our representatives are available to review your policy in detail, answer any questions you may have, and guide you through the claims process to ensure you fully understand what is covered. We appreciate your patience and the opportunity to assist you.
Customer service was very good. Handled everything, kept me informed during investigation and paid my claim quickly.
Peg, we’re thrilled our customer service team was able to keep you informed and your claim was handled quickly! Our team is always here to assist, so please don’t hesitate to reach out whenever you need us.
From repairing washing machine to new refrigerator it was awsome. Claims were done within an hour online with action taken by the company without any delay. Best customer service I've ever experienced. Thanks again.
James, we’re so happy to hear this! It’s wonderful that your claims were handled quickly and smoothly, and that our team could make the process easy for you. Thank you for sharing your experience—we’re always here whenever you need us!
Peter, thank you for your kind words! We're glad we could straighten things out and provide helpful solutions. We look forward to assisting you with any future needs and appreciate your support.
The individual who I spoke with was professional and then called my repair service for his information, but I don't know what I do next.
James, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us at 1-800-332-4177. We're always here to help!
Customer service was eager to help me with my payment problem. I was called
Queen, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Each customer support agent was great! Thanks for your support!
Victor, thank you for your kind words! We’re thrilled to hear you had a great experience with our customer support team. Your feedback means a lot, and we’re always here to help whenever you need us.
Every time I reached out for service, I was told you could not find anyone. So it was left to me to find someone myself. That's not what I was paying $99.00 a month for! So I cancelled my service, and that should be the end of it!
Cheryse, we apologize for the frustration this experience has caused. We understand how disappointing it can be when service expectations are not met. While customers are welcome to seek service, it is ultimately up to the service providers whether they choose to work with us. We are actively working to improve our services and encourage you to contact our Customer Service team at 1‑800‑332‑4177 so we can review your account and address any remaining concerns.
Very informative information given, I'm pleased with the service I received!
Thank you, Charlene, for your review! We're delighted to hear that the information provided was helpful and made your experience pleasant. We look forward to supporting you with any needs in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Diahanna, thank you so much for your kind words and enthusiasm—we're thrilled to hear you're pleased with our service! Your referrals to friends and family mean the world to us. Looking forward to keeping your home safe for years to come!