HomeSafeReviews 702

Put in a claim for my oven. I had to find a repair person myself. I put in a claim for my water heater and they did not help me because my water heater was over 10 years old.

I enjoyed the small details that the representative give you after questions you have. I would recommend HomeSafe to anyone who is looking for an alternative maintenance program.

The person I Talked to knew exactly what they were Talking about. I just need to know if we have the premier package if not we want to

I was informed that our problem is not an emergency. I was to call back in the spring.
The very first time I called for service I was told I had to pay 350 to 400$ up front and also that I have to pay 150 to 250$ for freon replacement per pound & then the reimbursement from you. We had HD come look at it and he said that he saw that the connection wasn't torqued correctly.
HELP

The rep was very courteous, efficient, and attentive.

I really haven't had much experience with Home Safe

I just changed my method of payment and it was easy to do. So, that is about it. I have not needed to use HomeSafe as of yet. I do have peace of mind that HomeSafe is backing me up.

Very pleasant customer service representative. The representative was very kind and helpful.

I'm not sure what I have and what all I have cover

All was very professional. No hard sell. Got the information I needed and bought it.

I was given $150 in advance and was told that this was for the initial inspection and determination of how to fix my stove/oven. The money was used for that but there was no other money giving me to actually pay for getting my stove/oven fixed. The inspection and determination took up most of that $150. Is that all that I am to receive for the rest of the cost? I sent in my receipt for possible for the reimbursement. And have heard nothing cents.

Have not put a repair order yet. Just purchased home safe

I purchased a warranty for my two year old home. I had it for about a year and I never used it so I can't speak to the quality of service. Signing up was easy and the info provided was clear. Cancelling was about the same.

I connected with Tracie, who was very specific in explaining the procedure leaving me with no doubt my claim was a priority for her. I am more than pleased with my decision to use HomeSafe for my repair needs.
Blessings, Dona

We had a major leak in our fridge. I later found out it was a broken fresh water line, and described as a flood not a leak. I tried to explain the urgency to Armis people, they sent me a couple of service providers that did not speak English. I don't speak Spanish. So our interaction was through Google Translate. I paid them as requested $79.00 as they requested by Venmo. Two days I called Armis and was told they had 24-48 hours, a day later I received a note that they didn't have correct information, still needed the phone number of the service provider. Another 24-48 hours, I explained that we were in the risk of major floor/basement ceiling/carpet damage. We were dumping buckets every 2 hours just to try to keep ahead of it. Sorry we need another 24-48 hours. Weekend comes, we continue to dump water. Monday I call no change, Tuesday I call and finally blow up and have them transfer me to HomeSafe. HomeSafe (Brian) tells me he will take care of it. He actually calls another provider and makes the agreement that they will actually pay them by credit card when they finish the job. They come on Wednesday and fix the problem, I call HomeSafe and am told that I didn't understand, that it was Armis that pays the bills, but if I pay it they will reimburse me. So I paid him. Thursday, I get a voicemail from Tara, (my adjuster from Armis) saying she has approved the original bid and I can call the two Spanish guys back, and that because I had paid Venmo they couldn't refund that but would pay them the extra. A week and a half from the original call. I call back and say, doesn't anyone from that company talk to anyone else? That has been paid for by me, authorized by you, and I don't want or need the original guys back, I just want the money I have paid reimbursed back. She tells me, that it was HomeSafe that made that agreement not Armis, and they don't do things that way. I asked to be sent back to HomeSafe, I was told that this was and Armis problem, HomeSafe would never make that type of agreement and I could not talk to Brian or anyone else I had talked to earlier. In frustration, I cancelled both of my policies, feeling I had been lied too all through the process.

I called Home Safe and the office personnel took my information and gave me a claim # and the name of the technician. The technician was prompt with his time. He had to order the part and was back within a week to repair my appliance. Working with both the office and repair man was great.

Claim was denied and all parameters were met. I cancelled contract.

Took a while, but finally received reimbursement for my AC Repairs in my Home. Major issue was photos of the repair.

Easy to use just called and they reached out to the
Company we use