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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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I haven't used the service yet or filed a claim. What I entered is enough.
My experience was very good. Home shield replaced my washing machine due to parts not available for the repair of the old one.
Very polite and worked hard to help my problem. Couldn't find anyone in our area to fix our trash compactor so he give me extra time to find someone to help
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Just make sure that what you pay for is done to the tee,when installers say I'll be back beware and be cautious. I am an alder customer and will continue to be so.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
Just applied with the company, haven't experienced any issues or problems.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I called Home Safe for a service technician to fix my dryer. They referred one company and the service time was 5 days. So they referred me to another company. The company came in one day. The technician said if I paid him, I would get refunded faster. I had doubts so I called Homesafe to make sure. The lady said they'd pay in two days. Now I found out Home Safe will not pay because the company they referred does not have an address. Why did you recommend them to me if they were not vetted? I believe this is your scam. How many clients did not get reimbursed because of your failure to vet your recommendation of repair facilities?
We are sorry to hear about your recent claims experience. We are always working on providing better services each day to ensure a better customer service experience. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
God job thanks for your help and assistance. ………….
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
So far it has been a good experience.I have no problems with the reputation.
Fast and efficient and works well with you when you need them.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
He help me with all the queston that i need to no and the price for the ins was just what i need, with all the needs. I can live with it and more. The cove on the need was just what i was looking for.
Thank you for your review. We are pleased to hear you found our service helpful!
My home is stick built, after ten years warranties began to expire. My microwave range stop working two weeks before xmas. HomeSafe Assisted me and my microwave range was placed in 10 days. My Mom warranties on her expired. She is a HomeSafe member now.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Awesome service to provide protection for our home
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
There are several things that you do not cover, and I found a company that does, so I cancelled my coverage.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. We are always working on providing better services each day to ensure a better customer service experience.
Excellent customer service kind and considerate too
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I really appreciate your service I received from Home safe Chris and the office is wonderful. I spoke with someone on accounts receivable. I cannot remember her name that service is so great.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very professional and friendly handle the problem right away.
We appreciate your review and your support. Glad to see our customer service was able to help you out so quickly!
Purchase. Staff has been polite and explained in professional manner
Welcome to HomeSafe! Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
This is not good customer service or business taking too long to approve for every little job. I only need a part for my toilet that pump thing at the back as the toilet is acting up and runs now and than and does not refill properly. The plumber came now a week ago. It does not take a week or more to get that part or to put in. It is taking way too long to get this resolved. The plumber was a very nice person though and stated he was able to do other jobs as well. I am still waiting to here from him too. So please hurry up and approve this little thing.
Customer service rep was very knowledgeable I said I would call back the following business day to let them know, and they called me back and was very helpful in making my decision.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Very helpful understood my problem and gave me a number to go bye
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
You handled my payment promptly and reimbursed me fast
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.