HomeSafeReviews 706

Professional, knowledgeable and on time! The technician was someone I would definitely recommend.

The representative I initially spoke with was very professional and knowledgeable and created a claim for my issue. The follow up has not been as thorough resulting in me having to call back several times for follow up.

I called to restart my coverage and was dealt with swiftly and professionally. Was very happy with my phone experience. Would recommend this company

Everything turned out like it was told to us...sometimes some businesses dont do that...you all did...

HomeSafe refused to pay for most of the claim, saying that part of the claim is not covered; when by my contract it is clearer covered.

Needed to change cd information. Received new card and have direct billing.

I did call for the first time to start a claim and I was told what to do
And my dryer got fixed.

I just appreciate the opportunity to work with the company

My clam was easy, hassle free, and quick. Just called repair man, made appointment, and called Homesafe. They took care of the rest.

Service ok, but they never contacted on my claim reimbursement money.

Helpful customer service when initially setting up account.

Maybe this is not the home-safe fault home depot has not delivered my washer yet the first delivery date they gave me the delivery person called me and said he was on his way but never showed up, found out the delivery person went to the wrong address after getting a text transit text saying that my washer was delivered and a voicemail from home depot delivery team wanting to know about my delivery experience, I immediately called the lady back and told her that I never received my washer so she gave me another delivery date, that delivery person called me and said he has a washer that is to be delivered to me but it wasn't in a box and it didn't have all the parts to it. So I'm waiting for the washer to come in then when it comes in they'll call me with a delivery date. Home Depot delivery team is terrible.😡

I had to update my payment information. The agent was patient and knowledgeable.

The representatives that I spoke with were very friendly.

Great company to do business with that why I'm grateful to have them.

HomeSafe (Armis) acts like a home warranty but isn't one. They will reimburse you only if the repair is authorized. Well, I had two failures (water heater and oven) and neither was authorized. It took more than a month to find out that my water heater wouldn't be covered since it was nearly 13 yrs old (coverage only covers up to 12 years for water heaters). I paid out of pocket. My oven failure was intermittent, so I paid out of pocket for the diagnostic and it wasn't reimbursed. While the policy doesn't explain that you may not be reimbursed for the service call overage (above your deductible) two representatives explained that this is their actual policy. I have included a photo of my policy, which I did read and explained to the reps.

I have had much better experiences with a half dozen home warranty policies. I highly discourage anyone from considering HomeSafe. I saved $1-200 on a policy but realize that it was a mistake.

Very satisfied with their service.Their employees are very knowledgeable and willing to help.

Not happy my situation hasn't been taken care of yet still waiting

Noone ever call me back.I kept asking were you all going to help? Tell me why noone could answer me. This took too long. If nobody knows nothig then what? I was really sad and feeling as if you did not care about my property but me.