HomeSafeReviews 706

Would give a 0 if that were an option. Says they cover appliances for usually wear and tear and they absolutely do not. They don't honor their own contract. Two different tech that came to my home gave same reason for failure. Told to get a test done to prove leak however it would be at my expensive. Complied paid out of pocket for bubble test $150 and then they still decline. They need to be shut down bc the internet reviews are no help but the bbb gives them 1.8 which makes them not accredited

I had AC unit that needed repair, Home Safe was contacted, immediately some one was here to diagnose the issue. My only waiting period is for the technician to order the part. I can say that this company delivered a fantastic service. The staff we exceptional courteous to me with follow-up emails.
My reimbursement was prompt.
Thank you Homesafe

Haven't used it yet hopefully it stands up to coverage if and when I do.

This is the second time I have made a claim with Homesafe. In both cases the service from filing the claim to getting my appliances fixed/replaced was seemless. The part I appreciate so much is how proactive the people at Homesafe have been in communicating with me, letting me know how the claim(s) were proceeding and getting the claims resolved in an expeditious manner. Great company that I highly recommend.

The person I spoke to was very nice. She new what she was talking about. She was very friendly.

Asking if I wanted prepayments.
Not something I can afford.

All i know is they are very nice to talk to, i had to stop my home safe lack of money

I had an issue with my garage, called to verified I was covered under my policy. I was, and the CSR I spoke with explained how things worked if I were to move forward with my claim. I was able to correct the problem without having someone to come out, but everything was setup and put in place just in case I needed a technician to come out to my home. Nice, polite people.

Due to financial difficulties I contacted Customer Service and requested the cancellation of my contract. Customer service was polite in understanding and knowledgeable of HomeSafe services. A email was sent to me confirming my cancellation.

Answered my questions and set my mind at ease. I was concerned that my payments weren't being processed, but the agent found the card and let me know that I am still covered.

Took care of it efficiently. I had the work done and then they issued me a check.

Clarese was as kind as can be. When I told her I was calling to cancel HomeSafe Coverage, she sympathized with me not having enough money to cover everything that needs to be paid monthly. She offered to reduce the monthly amount due and push the payment due date out 10 days so I can think about it and make sure that's what I really want to do.

Issue was resolved quickly to my satisfaction. Was notified via email that Bill was past due. Was told this was an error due to severe storms causing issue with server. My bill had been paid as agreed.

I canceled my Home Safe (AEMIS) contract
#HWF*******, after receiving my Quick Reference Guide & discovering that most of my appliances & operating equipment (pumps,etc) were not covered due to being commercial grade

Unbelievable great customer service and experience

The customer service representative.Explain everything to me down to how much I would pay out-of-pocket, the cost was Reasonable? So far i'm very satisfied.