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HomeSafe

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.


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HomeSafe Reviews Summary

HomeSafe has a rating of 4.3 stars from 708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.

service
306
This company responds to reviews on average within 1 day

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Tennessee
1 review
0 helpful votes
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No regrets
June 13, 2024

Fantastic customer service! Quick! Easy! And very professional.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

California
1 review
0 helpful votes
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My person took the time to go over the entire program and cost it was wonderful.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We appreciate your review and are glad that you have chosen to protect your home. If you have any questions about your policy don't hesitate to give us a call!

Missouri
2 reviews
0 helpful votes
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We needed to get a new Debit card,to make sure are payment was up to date, everything went fine,Thanks

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Utah
1 review
0 helpful votes
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Authorized replacement of my old washing machine with generous payout

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Tennessee
1 review
0 helpful votes
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Timely and efficient
June 12, 2024

From my call to HomeSafe til the service person arrived was just a few hours. He evaluated the issue and reported to HomeSafe and you approved the repair work the same day. He had to order some parts which took a few days and when he returned the job was completed very satisfactorily.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.

Georgia
1 review
0 helpful votes
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My experience with HomeSAfe has been very professional and I am so pleased that all
Contact online and by phone has been extremely helpful and each person has acted in a
Professional manner and provided me with answer that I wanted

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Oklahoma
2 reviews
0 helpful votes
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Walk in tub problem
June 12, 2024
Updated review

I had a problem with the hose, becoming dispatched from the nozzle of the showerhead for the walk-in tub. There was no way for me to retrieve the end of the hose to attach it. The technician came in figured it out right away, and everything was done within a half hour, I was very satisfied.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We are pleased to hear you found our service helpful! Please give us a call if you need anything else.


Quick, friendly service
May 20, 2024
Previous review

Company has been quick about taking care of my needs. Friendly and professional workers completed my repairs in short order.

Date of experience: May 20, 2024
Idaho
1 review
0 helpful votes
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Easy no pressure. I've had car shield for years and this fits wright in with it.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Arizona
1 review
0 helpful votes
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No reimbursement yet.
June 12, 2024

I have not seen a refund on my last plumbing service. It was when Singletary came out for the toilet.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We appreciate the time you took to leave a review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for further assistance.

New Jersey
2 reviews
0 helpful votes
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Very satisfied
June 12, 2024

Just needed to know about my payments and whether you were receiving them.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Texas
1 review
0 helpful votes
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The last technician was very nice and helpful, he explained everything he was going to do and did it in a reasonable amount of time.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We're happy to hear this! Let us know if you need anything else.

Florida
1 review
0 helpful votes
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When my a/c quit working Homesafe was very helpful and made me feel like they really cared about my situation

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your review. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.

Tennessee
1 review
0 helpful votes
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They are liars
June 12, 2024

Our water heater went out they said fix it then said we need pictures

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We apologize if you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decision. However, we are always willing to explain the claim process, address any issues, and act as an advocate for our customers. Please contact our Customer Service Department for further assistance if you have any questions or concerns.

Florida
1 review
0 helpful votes
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I thought just what they told me when taking the Insurance out that it cover everything oh was I wrong.They didn't even what to give half of the A/C Unit bill.They only wanted to pay 2000 of 7100.00 HD.And I had to pay the Labor,but you better not be late on the payment

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We apologize if you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decision. However, we are always willing to explain the claim process, address any issues, and act as an advocate for our customers. Please contact our Customer Service Department for further assistance if you have any questions or concerns.

Texas
3 reviews
0 helpful votes
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I See The Light now!
June 12, 2024

Shortly after moving into my new house, a light and fixture were not securely attached so I tried fixing myself. Jeremy was able to correctly connect my bathroom light and now after in almost 5 years, I see my bathroom like it was intended! Thanx HomeSafe!

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.

Texas
1 review
0 helpful votes
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No response
June 12, 2024

I haven't heard from the Appliance Repair person that's supposed to check on my refrigerator. It's been 4 hours and I don't know what time or day they are supposed to come by my house. I can't wait around indefinitely! It doesn't matter what day or time they decide to come, I just need to know!

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We are sorry to hear this. Please contact our Customer Service Department if you need further assistance. All service providers are independently owned and we have no say in their processes.

Texas
1 review
0 helpful votes
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The office personnel were very helpful in my situation
June 12, 2024
Updated review

The installers were able to install the microwave with no issues and in record time

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

We are delighted to hear this! Please do not hesitate to reach out if you need anything else.


Had plumbing problems with garage disposal home safe payed plumbing company

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
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Bank account update
June 12, 2024

Excellent update bank information on different card account

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Virginia
2 reviews
0 helpful votes
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Customer Service
June 12, 2024

Chris was such a pleasure to talk to. Friendly and professional.

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for your review. Glad to see our customer service was able to help you out so quickly! Please contact us if you have any other questions.

New Mexico
1 review
0 helpful votes
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They sold me the service they was very nice friendly. Thank you

Date of experience: June 12, 2024
Alicia G. — HomeSafe Rep
over a year old

Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.