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Homes.com Reviews Summary
Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 5th among Real Estate sites.
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I am very disappointed with the service. I would like to get a refund and cancel or to have my account fixed where I actually receive leads. I received 1 lead and it was a young girl who did not speak English.
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Tenisha was a pleasure to work with. She presented Homes.com in a professional and competent manner. She answered all of our questions, made sure we understood the product and how it would benefit our business. She is an asset to the company, we look forward to on on gong business relationship with her
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Raven was punctual, professional, knowledgable and polite! Definitely an asset to your customer experience.
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Customer Service was responsive & helpful! Unfortunately, for one postal code, the leads received were mainly for mobile homes. Also, there were requests for additional info on homes that were already pending. The preferred postal code of *******, generated no leads.
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Christopher, the on boarding person was very good and helpful.
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Jamaal was very helpful. Still some bugs that need to be worked out. My text lead numbers all dial me to a customer service voicemail. He is going to help me figure out what is going on.
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Liz was extremely patience as she navigated me through the site. Much appreciated!
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Fitema Benson is my hero. I had a number of issues with my account and she relentlessly dug through all of the problems, came up with solutions and presented me with viable options.
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Roth did a great job in getting what I needed done
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I received my first lead on Wednesday and was very surprised to find the lead went out to all homes.com agents in my zip code. I thought the leads would be exclusive, in other words like Zillow. When they send a lead they send it to one agent and the leads are rotated among the agents. VERY disappointed
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Lonnie was really nice and took care of the issue quickly and followed up with me with both email and a phone call.
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I can't speak of how well the service itself is yet. As far as the customer service, I must say that Brennan was wonderful to deal with. I had a really bad experience with one of their competitors that I am still dealing with. He understood and came off as very personable and real. Honestly, with the experience I had with the other company, there was absolutely no way I was going to be trying anything like this again. Brennan was able to change my mind (for now). He explained the service he offers extremely thoroughly and friendly without a song and dance. So far this has been a completely different experience already. I hope it stays that way. Brennan was great to work with and I look forward to working with him going forward!
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I had a quick question and it was answered quickly. Roth was pleasant to work with.
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My requests were completed to my satisfaction. Thank You!
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Christopher was very good in his explanation and walk-through. I was delayed in my appointment, but he was very patient and understanding.
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Tutorial is to detailed, it's very clear what is supposed to go in these boxes. You should more so explain how to utilize your leads and turn them into closings. The actual profile should be a quick run through. This meeting today makes me anxious to see potential business. If this program does well I'd be willing to advance my package.
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Eugene was very pleasant and professional. He followed up just as he promised. Thanks Eugene!
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I like the fact that I can have my information displayed in the directory for in up to 5 cities that I do business
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Toni Walther helped me with learning about the product and the dashboard because Raven was booked that week. Toni was terrific! She was very helpful and informative
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Very helpful was able to answer question right away
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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