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Home Depot

2.3
homedepot.com

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Home Depot Reviews Summary

Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
359
value
317
shipping
253
returns
223
quality
278

We monitor reviews for authenticity

Virginia
3 reviews
3 helpful votes
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It doesn't matter which Home Depot store I shop it, all the employees are friendly and helpful. It is really refreshing to see this company wide. They usually have the best prices too. If they are just a bit higher, I will still shop from there because I want to support a store I believe in.

Date of experience: April 26, 2016
Florida
5 reviews
5 helpful votes
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Love, love, love the HomeDepot and its friendly staff. Just amazed that every time I go (except maybe on a busy weekend), folks are always there asking me if I need any help. And you know what? Sometimes I do... Really nice place to get the stuff I need..

Date of experience: April 26, 2016
Minnesota
10 reviews
3 helpful votes
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Good place
April 22, 2016

A little pricey but justified by their quality of merchandise and their employee's knowledge.
It's not the only hardware and building store I go to because they aren't close, but I like to do business with them.

Date of experience: April 21, 2016
Canada
4 reviews
3 helpful votes
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Great Website
April 18, 2016

Love the website. Easy to navigate. Many reviews of products which is very helpful. I never shop there without checking the online reviews.

Date of experience: April 18, 2016
New York
5 reviews
8 helpful votes
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Great service
April 18, 2016

I can never find anything at Home Depot, but someone is always there to help.

Date of experience: April 17, 2016
New York
1 review
1 helpful vote
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I bought a fridge that ended up looking hideous and asked to return it. I was told no. Home Depot has the right to refuse any return. According to the Ian at the Watertown MA Home Depot they will NEVER accept a return of appliances.

Date of experience: April 15, 2016
Virginia
2 reviews
3 helpful votes
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Thumbs up
April 13, 2016

I enjoy ordering from them online. Prices are very nice and btw they have free delivery for the orders above $400

Date of experience: April 13, 2016
NL
4 reviews
9 helpful votes
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Perfect
April 13, 2016

Perfect source for tools and materials for any home construction project.

Date of experience: April 12, 2016
Florida
5 reviews
3 helpful votes
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I can spend hours just walking around this super store

But sometimes I do order online from HD and it is smooth and seamless

Date of experience: April 11, 2016
Florida
1 review
0 helpful votes
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Return Rip Off
April 11, 2016

Could not return items left over from my house renovation. I spent over $60,000 in this Home Depot. When I had items left over I wanted to return them. I will NOT keep 100 receipts or more and dig through them so i just took the left over items for a return. They denied my return as TRE reported a suspicious return. Read all about the TRE as many people have been denied as I was. Funny thing is that I ordered several special order sliding doors for about $10,000. One was returned as it was not made according to the building code so the city inspector rejected it. Well they returned 2 orders to my card by mistake. I received a call the next day from Home depot asking me to come in and pay again for a door that they returned money to my credit card. Their return process takes 7 business days so they wanted me to pay again from my own money before I received a refund. I did not realize they made a mistake, but after looking at the return receipt i verified they did. Well, I am honest so I went to Home Depot and returned $1,800. Again that is before even I got the return on my credit card. Now I was denied a return for a total of $404.00? Stupid me... Should have never returned anything to them. I will never shop in Home Depot again and I will tell all my friends how home depot treated my for my honesty and for me spending there over $60,000. I will be a Lowe's customer from now on and my foot will never enter Home Depot again. Stay away from this business as they DO NOT appreciate you at all!

Date of experience: April 10, 2016
Canada
2 reviews
1 helpful vote
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Great staff! They go above and beyond to be helpful. Great store! I can find what I need when I need it. A pleasure shopping there. This store is neat and tidy. Prices are very reasonable. Proudly a HomeDepot supporter. You will NOT be sorry shopping at HomeDepot.

Date of experience: April 8, 2016
Illinois
12 reviews
27 helpful votes
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Great Store
April 9, 2016

Excellent prices, liberal return policy, friendly and helpful staff. And they are known for treating their employees well.
One note of caution: Unless their delivery service has changed, you may wait a week or more for your order which is literally sitting fifteen miles from you.

Date of experience: April 8, 2016
California
4 reviews
2 helpful votes
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Awesome
April 9, 2016

I've had many great experiences at Home Depot. They have everything, which is good, but also a bit overwhelming. I've rented a carpet cleaner a few times and they are very helpful in that dept. I don't always find assistance in the regular store isles. If yuo already know what you want, ordering online is awesome. Same great prices and they deliver to your house or local HD store.

Date of experience: April 8, 2016
Arizona
24 reviews
26 helpful votes
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Home Depot or Lowes
April 9, 2016

I always find Lowes to be overall cheaper on the same items. Usually Lowes gets my business, if not Home Depot works. I think Lowes needs more employees and Home Depot. No one ever seems around when you need them!

Date of experience: April 8, 2016
New York
11 reviews
0 helpful votes
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THE WORST STAFF
April 7, 2016

HOME DEPOT, I do not recommend Home Depot. The Staff are NASTY. Their products are terrible and they do not offer discounts.

Date of experience: April 7, 2016
Georgia
30 reviews
11 helpful votes
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Help
April 6, 2016

Price are good however you can not always fine some one to help you when you net it.

Date of experience: April 6, 2016
Sweden
3 reviews
3 helpful votes
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Pretty Good
April 5, 2016

Pretty good place to shop for home construction needs.

Date of experience: April 4, 2016
Florida
11 reviews
27 helpful votes
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Lost
April 3, 2016

Home Depot is a cavernous place. And even if though they have forty employees walking around there good luck finding one. Other than that they have most things you need so there is that.

Date of experience: April 3, 2016
Colorado
7 reviews
11 helpful votes
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Always buy my tools here and not at the other guys. You should always buy an extended warranty if you plan on using all summer to build with. I have had two drills go out on me but thanks to me buying the warranty they replaced them with no problem.

Date of experience: April 2, 2016
District of Columbia
9 reviews
5 helpful votes
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The prices are reasonable, sometimes very good. Their policies are excellent. Their customer support is excellent. Only issues: The local store does not stock parts and construction items as well as Lowes does. If HD has it in stock and prices is competive, I have reason to buy elsewhere.

Date of experience: April 1, 2016