HomeDecoratorsReviews 91

"I placed my order Jan. 3rd. And it is now March 9th! I still haven't gotten ANY of my items and now they tell me they're estimated to ship out LATE May? Do yourself a favor and spend your hard earned money elsewhere! They are a sad excuse for a business and even their customer service center was no help, it was one excuse after another!"

Unless you're purchasing something cheap, DO NOT purchase from Home Decorator's Collection! I purchased over $4000 of new kitchen cabinets for my daughter's home remodel and almost every cabinet came damaged or poorly fabricated. Over a period of two months, I have written numerous emails, had several phone conversations with their "customer service" which is very much like trying to work with silly, adolescent school girls. They have a policy of no refunds and no monetary compensation so they keep sending replacement cabinets that are more inferior than the prior shipment! I chose this company because they claimed to manufacture cabinets with higher quality features but now we have a houseful of garbage cabinets. If you're looking for poor quality, stress and irritation, this is the company to buy from.

Ordered $1000+ vanity 10/3. Paid $300+ delivery and shipping. It's 12/17 and still no vanity. This has screwed up a bathroom remodel and held up the project making the bathroom unusable. Home Decorators Collection and their delivery service have been no help stating it was shipped and should be "somewhere in a warehouse... possibly Home Depot". This is crazy insane. Don't put yourself in this situation unless you have no timeline in mind for receiving the item you purchase. I've purchased other items like rugs from these guys without issue.
However, I WOULD STRONGLY RECOMEND YOU DO NOT PURCHASE ITEMS YOU ACTUALLY NEED FOR A TIME SENSITIVE PROJECT FROM HOME DECORATORS. COM.
All I want for Christmas is my bathroom remodel complete.
Bad experience is an understatement.

Be aware this could happen to you!

Do not purchase from Home Decorators Collection! They do not make anything they sell; they act as the middle man between the vendor and customer. They offer no information on tracking your package. I have placed two orders with HDC and had to call multiple times to find out about my items. Their customer service is despicable. They provide you with false information and do not follow through. In my last call to them I asked to speak with a supervisor and she was the rudest person I have ever dealt with. 9 times out of 10 you can find the vendor on your own by Googling the product name. Deal directly with the vendor, it will save you several phone calls and headaches.

The customer service is terrible, both online and at the Lake Zurich store. I wanted to exchange a California King size headboard with a King size that I ordered online and initially I was told I could not exchange it because it was "custom made" (all I did was pick the style, a standard size and color). After I explained to online customer service that nowhere on their website does it state that headboards are custom made, they agreed to let me exchange it at the Lake Zurich store. I took it to the Lake Zurich store where a store clerk told me that the system would not let them exchange it, but they could process it as a return and order me the King size. To make a long story short, they had actually ended up processing the return as an exchange in addition to ordering a new one, so I had two headboards. I made multiple attempts to explain the situation to online customer service, but they refused to return the first one. I talked to the Lake Zurich store manager who initially lied to me and said that they took care of it, but I continued to receive emails that two headboards were being shipped to me. When I talked the same Lake Zurich store manager to let her know the problem was not resolved, she said the return could not be done and that her store clerk would never return a headboard (even though I had the paperwork to prove it) and that I need to take care of this with the online customer service because it was their error. Also, during this ordeal HomeDecorators also posted an additional charge to my credit card that I never authorized that they said was related to the "exchange". I did not sign anything or order anything and they did not contact me – the charge just suddenly showed up on my credit card statement. This also took multiple emails to the online customer service before it was removed.

Fraudulent Website - Homedecorators guarantees 100% customer satisfaction or your money refunded. I ordered a dining nook and was dissatisfied with it, it was very unconfortable to sit on. So I returned it within the 45 days for a guaranteed refund. Homedecorators has informed me that the furniture was returned damaged, but they are having a problem telling me what was damaged, because obviously there wasn't any damage, Homedecorators doesn't want to refund my money! Please warn the public about this fraudulent website.