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HomeDecorators Reviews Summary
The company has garnered a mixed reputation, with some customers expressing satisfaction with product quality and successful installations, particularly when orders were fulfilled correctly. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive representatives, delays in delivery, and poor quality control leading to damaged products. Many customers reported frustration with the installation process and inadequate support when issues arose. Overall, while there are instances of positive experiences, the prevailing sentiment points to systemic problems in service and product reliability that could deter potential customers.
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I used to love Home Decorators. I bought a summer home in 2015 and furnished much of it with many, many items from Home Decorator. I shopped on line easily and was very satisfied with 99% of my purchases. I have a few credits which I have been trying to use. Sadly the online site is awful, pictures don't load, search is useless and it is just a complete waste of time. What happened?
I ordered all new semi-custom cabinetry about a year ago for my kitchen, but I ordered the top cabinets only. I had no problems and was satisfied with the quality. Recently, I finally ordered all my bottom cabinets and they shipped over a week later than promised. I dont know if they were shipped damaged or it happened during shipping (thin cardboard protection only). The cabinets were coming apart by the time I received them. I notified the company and they manufactured and sent replacements. Same thing. The back is coming off the cabinet. Their workmanship has declined horribly. I am keeping the damaged cabinet this time because I just want to be done with this mess. I would NOT recommend buying anything from this company.
I don't like Home Depot... Home Decorators much more cultured... home depot is walmart...
I have shopped Home Decorators over many years, recommended the site to friends. I just went on the site to shop for some new items. The new site is hard to navigate, doesn't load in a timely manner, and the selection of merchandise leaves much to be desired. Not shopping here anymore.
Okay, so I am not imagining things! Home Depot has destroyed Home Decorators. No practical filters for searching, huge waiting times while trying to scroll/search, frequent error messages and pages that can't be loaded.
You should have to use the website, as part of your job, while being paid by the hour. I bet then the "decision makers" would get the wake up call to improve the performance of this website! I am done wasting my time! Bye, bye.
Bad move Home Depot. I've been ordering from homedecorators.com for many years and am perplexed as to why the on-line store was discontinued. They had excellent quality and selection. HomeDepot is a home improvement store not a home decorating store. The HD inventory doesn't come close to what homedecorators.com always had. A huge loss to the customers!
I shopped at Home Decorators all the time. I am so sad this is gone. What is on the home depot site looks like boring discount store stuff. WAH!
Wow, just so disappointed with HD getting rid of home decorators collection. WHAT a MAJOR disappointment. If I wanted to shop at HD I would go to HD which BTW I wont!
I prefer to shop the online site or catalog which offered so much more
Tried to purchase an area rug to match ones I already have but site has very little inventory to offer. Bring back Home Decorators! They always had interesting pieces at reasonable prices and great inventory to browse.
No, it's not that I don't like change, it's just that nothing is the same as the former Home Decorators e-business. If I want Home Depot, I'll go there. I want to browse the Home Decorators catalog like I used to. Bad move.
I just discovered, like scores of others, that HomeDecorators.com is GONE! I purchased for my interior design clients from them and HD is not the same. SAD!
I have shopped at Home Decorators for years. I could always find "that" right piece I was looking for. The new site is HORRIBLE to navigate. The inventory seems to have changed from great eclectic pieces to "blah." I get that Home Depot is trying to create a connection, but this ain't working. Want the old site back!
I bought an entry table from Home Decorators (before Home Depot bought them) - back in 2006. Went to buy another one and can't find it on Home Depot. I a shame when a big store buys out a smaller one and ruins it in the process.
I have shopped there on and off for years. I went back to the website and is now home depot! Not Happy
Terrible merger and an awful website. Purchased several rugs in the past but will find other supplier.
Loved Home Decorators and just discovered it has been merged into Home Depot. Awful web site! I gave up and am shopping elsewhere.
I chose white cabinets which have to be assembled. The cabinets are a good construction and went together easily. Then, the nightmare started. The cabinet boxes are birch on all sides so after assembling, you have to pay for and screw on 5/8" thick
Panels to match the white doors. Then, you must attach white adhesive edging on all the front surfaces of the boxes. Edging is terrible and falls off after an hour. No help!
What happened to Home Decorators Collection? I have made many purchases in the past. Wanted to add a custom upholstered parsons chair to the 7 I already have and they simply do not offer this service at all anymore. The website is a navigation nightmare and it is as if this formerly great online/catalogue decor site just vanished. Ugh!
I want my Home Decorator's Collection back! This is a marketing nightmare. There is positive no inspiration. This is the equivalent to the JCPenney fiasco!
I live in a rural area, several hours from a Home Depot. I ordered 2 Home Decorators bookcases to be shipped to a store which is 2 hours away. A large uncontained forest fire has broken out between us so I phoned HomeDepot to try and redirect to a store I can get to. Was on hold for 25 minutes then my call was dropped. Phoned back and was told that all I could do was cancel the original order, but only AFTER it shipped. The bookcases are still in the warehouse but they can't change the destination. I was then told that I had to call back again on Tuesday to see if the cancellation went through. Home Decorators, you are now in league with morons. Too bad, half my furnishings have come from your catalogue. I am done with Home Depot!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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