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Home Cinema Center

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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Germany
1 review
0 helpful votes
Follow Elle M.
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Love my Dining Set
November 15, 2021

I ORDER A LOT ONLINE FOR MY HOME. THIS IS MY FIRST WITH Home Cinema Center. VERY CLASSY SITE FOR ONE THING AND SO CLEAR AND EASY TO ORDER. THANK YOU FROM SOMEONE WHO IS NOT COMPUTER SAVY AND I SO APPRECIATIVE THE EASE OF USING YOUR SITE.

I RARELY RATE MY EXPERIENCES, BUT I HAD TO EXPRESS MY GRATITUDE. AND YOUR PRICES... I'VE BEEN "SHOPPING" FOR A DINING SET FOR WEEKS WITH A NUMBER OF ONLINE STORES... YOUR PRICES BLEW EVERYONE ELSE AWAY! THAT AND YOU COULD ACTUALLY GET IT TO ME WHICH IS CHALLENIGN RIGHT NOW.

THANK YOU SO MUCH!

Date of experience: November 14, 2021
New York
1 review
0 helpful votes
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I received my furniture very quickly considering all of the delays happening in the world right now. Just 2 weeks!. Janie kept me informed at every step.

Tom, the delivery person, was very friendly and he and his helper were very professional in getting the bedroom suit in the house without any damage.

The furniture is exactly what I was looking for and at a great price. Thank you!

Date of experience: November 8, 2021
Canada
1 review
0 helpful votes
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Best Decision
October 30, 2021

We purchased this sofa online, sight unseen which was a difficult decision, but HomeCinemaCenter.com put those fears to rest. From placing my order and the consistent follow-up emails I received, I knew I made the right choice.

This beautiful posh sectional sofa by jackson was delivered in several weeks and we can not be any happier. We received the best price, best customer service and best delivery! Without a doubt, we will make all next purchases with homecinemacenter!

Thank you so much!

Date of experience: October 29, 2021
Germany
1 review
0 helpful votes
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I searched for days online for smaller leather recliners that would be pretty and comfortable and would blend with colors in a gold rug. I finally found them at HCC.

They are called "Camel" but I think Cafe Au Lait would be a better descriptor. They are beautiful and comfy. The experience was excellent all the way through including white glove set up in my Living Room.

Thanks to HCC for providing the perfect chairs.

Date of experience: October 28, 2021
Illinois
1 review
0 helpful votes
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Very very RUDE man
October 28, 2021

I talked to this guy Twice and both times was very very rude then I called again and not only was he rude he actually hung up on me and when I tried to call back it went right to voicemail I'm a customer and I was fabergased to think a company would treat a customer like that so I cancelled my couch the company should get rid of that A-HOLE this guy is costing your company money the # I called was *******056

Date of experience: October 27, 2021
Denmark
1 review
0 helpful votes
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Very Fast Delivery
October 27, 2021

I searched multiple furniture stores for a 66 inch tv console and a matching occasional table set and found them on HCC. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Home CInema Center and will be Back.

Date of experience: October 26, 2021
New York
1 review
0 helpful votes
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Great Products
October 26, 2021

I shopped for furniture in stores and found nothing and then I found the site for HomeCinemaCenter and they had what I wanted but I was Leary of ordering something site unseen but it was so worth it.

I ordered this Catnapper living room set and HCC keep me updated every step of the way, it was a quick and pleasant experience and I would recommend HCC to anyone. I love my sofa set. The delivery guys were also very friendly and helpful.

Thank you!

Date of experience: October 25, 2021
Luxembourg
1 review
0 helpful votes
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I was looking all over for the right upholstered bed to replace a previous one that was very unique. After weeks of searching, I came across the perfect
Bed with HCC.

When I called, I spoke with a very helpful sales rep named, Lisa, who explained all my delivery and setup options in a way that no other discount e-tailer would.

Lisa was able to give me a significant discount and point me in the right direction for the White Glove Delivery, which is the gold standard of furniture delivery. I felt great about the purchase and being in the right hands with Home Cinema Center.

Date of experience: October 25, 2021
Germany
1 review
0 helpful votes
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Highly Recommend
October 25, 2021

I almost gave up trying to order office furniture due to the delays caused by COVID. I contacted Allison at HCC and shared my experience and they took it from there. I should have started with Home Cinema Center., it would have saved me a ton of time and frustration.

The process was seamless from ordering to delivery. The cost was very competitive compared to others and the quality of the furniture was exceptional.

I would highly recommend HCC.

Date of experience: October 24, 2021
Germany
1 review
0 helpful votes
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I just placed an order for a Living Room Set and want to give Lisa ( Customer Service Representative) five Stars. I was trying to apply a coupon which was not working and seek for help. She helped me get a big discount on my purchase and delivery.

She was very polite and helped me place the order smoothly. Thank you Lisa. Delivery experience of my beautiful furniture was exceptional and quicker than I thought.

Hope to come back and give my furniture a 5 star review for another order.

Date of experience: October 8, 2021
Luxembourg
1 review
1 helpful vote
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Exceptional Quality
October 7, 2021

I've purchased a few pieces of furniture through HCC and have been completely satisfied with the quality, service, and fast shipping time. I have yet to be disappointed.

Great place, and I'm glad I found it online. My last purchase was a bedroom set which all arrived on time and in beautiful condition. Very happy with our selection and the quality of the bedroom set.

Date of experience: October 6, 2021
Ohio
1 review
1 helpful vote
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Excellent Price
October 4, 2021

This is by far the best deal for great quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be. Once delivered it's carried in a an put together! Even
Better than what i saw in the store! It's comfortable and looks amazing in my house! Thank you HCC!

Date of experience: October 3, 2021
Canada
1 review
1 helpful vote
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Very Nice Furniture
October 4, 2021

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HCC!

Date of experience: October 2, 2021
NL
1 review
2 helpful votes
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Excellent Customer Service. From the very first contact with the sales Department through multiple call with Amanda, the service was outstanding. We ordered a bedroom set which arrived in perfect condition.

I had to place my order by phone since I wanted assembly service, their white glove treatment. They provided us with beautiful, high quality furniture at a great price and exceptional service. We could not be happier!

Date of experience: September 30, 2021
South Carolina
1 review
2 helpful votes
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This company is scamming!
September 28, 2021

I ordered a sectional on 5/10/2021 canceled on 5/11/2021, received an email almost 30 days later the sectional is being shipped? I called and emailed HCC and explained I cancelled the order and they claimed they never received my email and charged my credit card $1097. 00 for a sectional I did not receive, nor could they provide me with tracking information the sectional was alleged shipped. I'm currently working with my credit card company to get the charge reversed. However buyer beware please review their BBB file, prior to purchasing. The man that answers the phone is extremely rude! This is unfortunate a company is scamming hard-working people!

Date of experience: September 28, 2021
Germany
1 review
1 helpful vote
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This is my second time ordering from HomeCinemaCenter in that last couple months. I have not been disappointed with either the service/products purchased. This sectional was the perfect style/color/size for my small living area.

Delivery was very timely and I needed to do was attach the legs. The ottoman was great for extra storage, i. E. my extra throws/small blankets. Thank you for excellent service!

Date of experience: September 25, 2021
NL
1 review
3 helpful votes
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Visited several websites and could not find what I was looking for. Visited HomeCinemaCenter and I was present with so many good options it was difficult to choose. I like being able to build my own bedroom set based on my needs. I just received my set after only 2 weeks and its is perfect.

Very well made, and honestly looks better in person than the photos. Thank you for great service, price, and quick delivery!

Date of experience: September 21, 2021
California
1 review
2 helpful votes
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Very bad customer service
September 17, 2021

I have never experienced customer service this rude. I called in to check the order status 3 days after I placed the order and I was told to "call back in 10 days. Nobody will check the order status for you now." Then I asked how many days does the shipping typically take. I was again told "call back in 10 days". Then I asked whether the delivery people will help unpack and move the furniture to the room he said "of course not". The customer service basically doesn't know how to talk to a human.

Date of experience: September 17, 2021
Ohio
1 review
1 helpful vote
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Fast Delivery
September 5, 2021

Took only 2 weeks for delivery and the price was worth it. Also want to especially thank Shawn from the customer service department, who was so helpful in keeping me updated on my order.

Really appreciated it, Shawn!

Date of experience: September 3, 2021
Seychelles
1 review
1 helpful vote
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I have nothing but positive praise for this company, their practices, and prices. I have placed two orders with them. I will soon be placing a third order and will continue to make this company my first go to when shopping for furniture.

Amy, the sales Manager, and my sales representative Amanda are wonderful. Amy went above and beyond. She had answers to all my questions, kept me informed on my order status, and was quick to respond to my emails. She's the ideal example of top notch customer service.

The delivery teams that assembled and moved the furniture into my rooms were great as well. They were courteous, quick, and made sure I was happy with all aspects of the delivery!

Date of experience: September 2, 2021

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States