Home Cinema CenterReviews 775

Was happily surprised at the service I received with HomeCinemaCenter since I was really nervous about ordering and spending money with an online furniture company. I had an awesome agent named Michelle and it couldn't have gone smoother.

They kept me up to date with phone calls, texts and emails.The delivery guys were excellent and I love my new furniture!

Thank you sooo much!

Aside from the cost which was a great deal, ordering through customer service was a pretty thorough experience. I felt safe and secure doing it as I have never done business with this company before. But all of the blocks were checked and I felt very confident in my purchase.

I just received my item, and there were no delays which was amazing! Would definitely order from them again!

HCC has amazing deals on bedroom sets and some of the best I have found online. I have ordered 2 sets and they came in beautiful. Order arrived in faster than expected. Customer service has been a pleasure to deal with about all of my questions about shipping to product details. 5 Stars all the way!

Surfing the internet looking for a sofa set that I admired at HCC, as I was adding to my cart the 3pcs I wanted, I did not see all of them in the cart, so I called their customer service dept. and got this wonderful person named Christine that help me with my purchase ensuring that I was getting everything that I ordered.

Christine's customer service attitude was very professional and superfast in assisting. Everything arrived perfectly and my family and I are very happy with our purchase.

My order came in and the quality and the looks of the furniture were amazing and I am so happy with the pieces. I did make an error in ordering and Michael has helped me reorder what I wanted. His communication and keeping me updated has been wonderful and very customer focused. Thank you.

I had a great experience with HomeCinemaCenter. Their customer service was really amazing, their prices are unbeatable and i live in a apartment building. The delivery guys delivered my sofa set set up to the 3rd floor with no issues. Not only that, but i had asked to remove my previous sofa and
Put it on the curb and they did it, considering that the old sofa had to be broken into pieces in order to be carried out.

They really went above and beyond, i dont know of a single other company that would do this and not even try to charge you an arm and a leg for it! I'm sooo happy that
I chose this company and will definitely buy from them in the future, they got themselves a loyal customer for life! :)

Place an order online and call them. They said to wait 10 days, man if that was the case I would have never placed my order. Oh and I can't cancel the order either.

There is only one person that works here - his name is Marc. He is the only one that ever answers the phones - read all the 1 star reviews - they all talk about the rude guy on the phone. All the 5 star reviews are fake made up by him. How can any company only get either 1 or 5 star reviews? Which ones are you going to believe? DO NOT use this company - you will spend your life fighting with Marc and regret it.

We are so impressed with the service from Jacob! He was in communication during every step of our purchase of 8 library wall bookshelves, from when we purchased through delivery, and even afterwards. We noticed a missing accessory on one of the shelves upon arrival and Jacob made things right
Immediately... and again double-checked with us to be sure everything was alright. Such excellent service is not to be found these days and we will definitely purchase from Home Cinema Center again! We love our new library wall bookshevles!

I was really uncomfortable ordering furniture online but when I saw the three -piece set of Arizona Marco Leather I couldn't resist. I talked with a sales rep who was very helpful and friendly.

The price was exceptional and delivery time was amazing! It arrived in good condition and was placed in my room ready to use. I love the high back which allows support for my head... very relaxing! Each piece is comfortable and very attractive.

Ordered furniture in November 2021. Ordered from them because they claimed at least one of each item in stock at the time of the order. Expected to see furniture in December. Nothing by mid December so emailed to get status, no reply, so called and they said now backordered until January 2022. Nothing in January so emailed many times in February, to finally be told that it was now backordered until March. It's now the 3rd week of March and no furniture, and more importantly no reply from customer service in response to India about order status... Just frustrating to not get any communication, and not being able to believe their status even when given

I ordered a leather sofa, chair, and love seat in January. Amanda managed my account and communicated with me with updates and with the delivery company so that I could get my order as soon as possible.

Amanda was exceptionally helpful because of the supply chain issues in the
U.S. at this time, and I know her job was made harder. The furniture arrived very quickly and it is beautiful. Family, extended family, and friends are impressed with the quality of the leather and how comfortable the furniture is.

I recommend buying from this company, and Amanda as the manager of your account. Thank you!

Never received our bedroom set. I contacted the company multiple times to see where it was. I didn't receive any calls back as promised. The guy answering the phone was a complete jerk and hung up on me. I had to call my CC company to have the payment stopped. Do NOT buy from this company.

I ordered a leather living room set in January 2022. Allison managed my account and communicated with me with updates and with the delivery company so that I could get my order as soon as possible.

Allison was exceptionally helpful because of the supply chain issues in the U.S. at this time, and I know her job was made harder because of it. The furniture arrived very quickly and it is beautiful. Family, extended family, and friends are impressed with the quality of the leather and how comfortable the furniture is.

I recommend buying from this HCC, and Allison was great to work with. Thank you so much!

I want to take this opportunity to send a BIG THANK YOU to Amanda. She made our furniture shopping experience awesome. Her expert knowledge was evident and she made us feel comfortable when speaking to each furniture piece.

She helped us pick the right furniture for the right rooms. Amanda continued following up until delivery day. We are now all set, and we can't be happier with our furniture. Thanks again HCC, and we will reach out for more furniture very soon.

What an amazing find! Price, quality, service all in one. We love our new Dining Set! We're getting so many great compliments.

I was kept informed along the process. I even had to ask for a delay due to my moving date changing. HomeCinemaCenter was so wonderfully accommodating and helpful. The delivery was 100% professional, efficient, and set-up complete with adherence to Covid-19 guidelines.

Thank you so much for a stress free purchase

Kristy from homecinemacenter.com assisted me with my order for a dining table set when I encountered I had questions about financing.

I appreciated her friendly, efficient manner. Within just a few minutes, all of my questions where answered and my order was on it's way. Order arrived very quickly and my family loves it. Thank you so much!

I ordered a sofa that the the website stated usually ships in 2-3 days. When 1 week went by with the order status still listed as "pending", I called to inquire about whether it was back-ordered or when to expect shipment. The agent was rude to the extreme, stated that I should not expect it anytime soon and hung up. I assumed there must be a misunderstanding and called back. The same agent informed me he was handling 10,000 inquiries a day and that he would get back to me via email in 2-3 days, and again hung up. Needless to say, I requested to cancel my order via email, which they did, but didn't even have the professionalism to inform that it was cancelled.

The representative was so rude and hung up! I called about my order to get an update, when he told me "it takes time, will get back to you (click)"