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Home Cinema Center

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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Liberia
1 review
1 helpful vote
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Excellent!
January 19, 2018

Our experience with HomeCinemaCenter has always been very rewarding. Goods are delivered in a timely fashion with accurate dates (most of the time early) and in perfect condition. The delivery teams are professional, knowledgable of the items and extremely courteous!

Even if we dont order white glove delivery, they still move the furniture inside our house. HCC continues to be our goto vendor! Thanks!

Date of experience: January 18, 2018
Canada
1 review
0 helpful votes
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Fast Delivery
January 12, 2018

I ordered 2 catnapper rockers for my living room of my daughter and son-in-law's home. They came very quick, already assembled and look great. I am very pleased with my purchase. Thank you!

Date of experience: January 11, 2018
Hungary
1 review
0 helpful votes
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HCC was reliable from start to finish. I placed an order online, received e-mail updates, a phone call verification for delivery, and the delivery team that brought my piece of furniture was exceptional. My 5 star rating is well deserved.

This furniture company was excellent to work with, and I highly recommend them! Thank you for a great shopping experience!

Date of experience: January 8, 2018
France
1 review
0 helpful votes
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Great Quality
December 30, 2017

I Bought a Power Recliner and Power Sofa with headrest set. I saw it on a local store and with HCC and it ended being 60% off the store price and it included free shipping and installation, 5 years extended warranty. It came on time and as expected in terms of quality and everything.

The entire family loves the set and its soo... comfortable.

Nothing but thanks to HCC. Good price, good shipping and great quality.

Date of experience: December 30, 2017
Washington
1 review
0 helpful votes
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Great Customer Service
December 22, 2017

This company is great! The website is very user friendly. The customer support is outstanding! Prices are fabulous! They call to confirm your order and you will get emails
Updating you on every step taking place. Will for sure shop here first for any future furniture needs! Plus with certain purchases, you will receive a free protection plan.

Date of experience: December 21, 2017
France
1 review
0 helpful votes
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They really went out of there to help me with my purchase. I had trouble finidng the set I wanted and searched for hours. I called customer service and they quickly found what I was looking for when I described it.

They kept me informed every step of the way and gave me a direct phone number to call my rep if I needed anything.
I also really liked the shipping company they used. The delivery man took the time to put the pallet somewhere safe and out of the weather and was very nice about the extra work.

You can't beat their free shipping on a bedroom set either. Saved me lots of money and when you are on a limited income, every dollar counts.
I've not had a chance to get someone to put the bed together, but from what I can see of it, it looks very well made.
The bedroom set is simply beautiful and extremely well made. The construction seems better than anything I found in the stores and it just simply gorgeous.

Thank you HCC for all your help and your great people and great prices.

Date of experience: December 21, 2017
Florida
1 review
7 helpful votes
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THIS PLACE IS A SCAM!
December 21, 2017

DO NOT ORDER FROM THIS SITE, IT IS A SCAM YOU WILL NOT RECEIVE YOUR PRODUCT! I'VE WAITED OVER A 5 WEEKS FOR A DELIVERY AND ZERO ITEMS.

I HAVE CALLED ALL NUMBERS AND DELIVERY PERSONNEL, NO ANSWERS JUST MISSING PRODUCTS AFTER I PAID $1000 FOR ITEMS.

THIS IS IS A FAKE BUSINESS DO NOT BUY ANY ITEMS FROM THEM!

Date of experience: December 21, 2017
NL
1 review
1 helpful vote
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I ordered a chair I had wanted for a long time. I found one I liked at homecinemacenter and at a price I could afford. The chair arrived when they said, was packaged the
Way they said, and arrived at my house, undamaged. The chair, itself, is beautiful and just what I wanted and what was pictured. I will definitely order from homecinemacenter again!

Date of experience: December 14, 2017
Georgia
1 review
1 helpful vote
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Very nice table
December 8, 2017

I ordered a tulip table with wood top. It showed up 10 days after I ordered it. My husband and I were very impressed with the packing of the table. Came in separate packages. The base of the table was in a thick box filled with styrofoam blacks surrounded by a wooden crate, then wrapped profusely with bubble wrap, and finished with 5-6 layers of plastic wrap. The table top was surrounded with foam paper, under a surround of styrofoam blocks, placed in a cardboard box that was surrounded by multiple layers of bubble wrap and plastic wrap.

The table is of nice quality, especially for the price. I would definitely shop with again.

Date of experience: December 7, 2017
California
1 review
0 helpful votes
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Highly professional
December 7, 2017

The furniture is high quality and I recommend to everyone to shop here first. Upon delivery my freight invoice stated white glove treatment that statement is so true. Delivery personnel were so professional and made sure that everything was functional. They spent about 4hrs at our house setting up everything and made sure to answer every question.

Date of experience: December 6, 2017
California
1 review
6 helpful votes
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This company sells damaged products and has fake reviews. The man that answers the phone has a extreme attitude and doesn't care about your purchase after it's delivered. He will even go as far as hanging up on you! Complete SCAM

Date of experience: December 6, 2017
Kentucky
1 review
1 helpful vote
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Love it!
November 27, 2017

I usually do not buy furniture online because you never know what you will get but I just loved this style so I went for it. I am so happy I did because it looks just like the pics online and it is super high quality wood for the price! HCC was great to work with as well, I think I got my order shipped and delivered all in about 8 days. Thank you so much for the superior service and product! I really LOVE my entertainment center :)

Date of experience: November 26, 2017
California
1 review
0 helpful votes
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I had never heard of HCC furniture but it was a pleasure doing business with them. The email updates on my order was nice and when it was time for delivery the customer service was outstanding. They had my entire order delivered ahead of schedule and was a nice thanksgiving surprise. Thank you!

Date of experience: November 22, 2017
Georgia
1 review
0 helpful votes
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On time and loving it
November 22, 2017

My order was ready for delivery well before the original time estimate. The delivery team was very professional, on time, and just overall top notch.

Good quality furniture. I'll order from this company again.

Date of experience: November 21, 2017
New Jersey
1 review
0 helpful votes
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Love our table set
November 18, 2017

We order a Hillsdale dining set from HCC Furniture. They had the best price for the dining set we were looking for. Our order was delivered within the week that we ordered it. Unfortunately, Out of all the products that I have ordered, I've so far only had one piece of furniture come missing the connecting hardware And the parts process was super easy. We contacted HCC Furniture's customer service department about our problem. Debbie, in customer service, was very understanding and apologetic that we had a missing part. She contacted Hillsdale Furniture right away and within a week we had all the nuts and bolts., shipped to us from the factory.

We are so glad we purchased from HCC Furniture. Our purchase was shipped quickly and our problem was handled above and beyond our expectations.

Four thumbs up to HCC Furniture!

Fauna & John

Date of experience: November 17, 2017
India
1 review
2 helpful votes
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Fast and good services. I love to buy products from your website. I found a good quality of your products.

Date of experience: November 8, 2017
India
1 review
2 helpful votes
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Love your products and your fast and great services. I can find what I want to fulfill my bedroom requirements.

Date of experience: November 8, 2017
France
2 reviews
1 helpful vote
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Perfect
November 4, 2017

Ordered a bedroom by phone from HCC and it was delivered just 8 calendar days later. I was expecting several weeks like the competition was telling me. The products were in perfect condition thanks to the robust packaging. Also saved about 40% over the local department store. Great price with incredibly fast delivery, couldn't ask for any thing more.

Date of experience: November 3, 2017
California
1 review
2 helpful votes
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Love my bedroom set
November 4, 2017

Love the size and look of this piece of furniture. I also love that the nightstand was already assembled. Very satisfied with my purchase and will order from HCC again. Great prices! Great customer service. Our product was shipped from the manufacturer and they kept us updated the entire time. Would absolutely recommend them and will be using them again.

Date of experience: November 3, 2017
Pennsylvania
1 review
4 helpful votes
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Purchased a table from them online. A few months later the finish began chipping off. The table came with a 1-year warranty. They say the defect isn't covered under the warranty, but can't provide a copy of the warranty to me. When I try calling them they tell me "all warranty claims must be handled by email" but they won't respond to my emails either. When I insist on talking to a person, they hang up on me. Horrible customer service.

Date of experience: November 3, 2017

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States