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Home Cinema Center

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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Germany
1 review
8 helpful votes
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Great Customer Service
August 23, 2020

We needed a new bedroom set for my daughter but my husband and I were hesitant to purchase furniture without looking and feeling the product. We heard good things
About HomeCinemaCenter

The price was beyond our budget and that's when Mary stepped in to help! She worked with us with a price that was exactly what we were hoping to spend! She was kind and patient with us as well. We are grateful that she continues to offer her services. When it arrived it was even more beautiful. Thank you!

Date of experience: August 22, 2020
Canada
1 review
3 helpful votes
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I had the best experience with HomeCinemaCenter. Their customer service is superb, their prices are unbeatable and i live in a 5th floor walk up and the delivery guys delivered my sofa set up to the 5th floor free of charge since I was shipping over a certain amount. Not only that, but i had asked to remove my previous sofa and put it on the
curb and they did it, considering that the old clunky sofa had to be broken into pieces in order to be carried out. They really went above and beyond, i dont know of a
Any other company that would do this and not even try to charge you an arm and a leg for it! I'm very happy that I chose this company and will definitely buy from
them in the future, they got themselves a loyal customer now! Thank you!

Date of experience: August 14, 2020
Austria
1 review
1 helpful vote
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Delivered as Promised
August 14, 2020

The living room set I purchased from HomeCinemaCenter is a great find for the price I paid.It was shipped and delivered as promised, and actually exceeded my expectations.
I will definitely use HCC in the future. Thank you!

Date of experience: August 13, 2020
California
1 review
7 helpful votes
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Zero customer service
August 13, 2020

No customer service, doesn't respond to email and phone calls goes straight to voice mail.

Buy from someone else instead.

Date of experience: August 13, 2020
Utah
2 reviews
19 helpful votes
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Do Not Buy! You will never receive your order, you cannot cancel it, and customer service is non existent. If you can get a hold of anyone, they are the rudest most unprofessional people I have ever dealt with.

Date of experience: August 10, 2020
NL
1 review
19 helpful votes
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This is the first time making a purchase on furniture online and as it turn out to be a great experience. The only problem was that they should have contacted me about why the delivery was held up. But, if I had turned on the weather station, I would have noticed the hurricane blowing up the coast too. Kathy in customer support was great and she kept us informed about it and we received it the following week. Just 10 days to receive a sectional is amazing! I would order from Home Cinema Center again.

Date of experience: August 7, 2020
GB
1 review
21 helpful votes
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Impressive Service
July 27, 2020

I found a desk set that I loved on another furniture website but it was sold out. After searching for the desk online I found the same desk set at a lower price than anywhere else online through HomeCinemaCenter. I was wary as I am a bit set in my ways in only ordering from sites I have used before or the really big names, but I went ahead and ordered my desk. The process was simple and I got email updates throughout the process, and I received my desk very quickly. The desk was wrapped in the same packaging that it came in from the manufacturer and though there were some facial marks on the box form transport, everything inside was very safely packaged. My desk is absolutely beautiful and I am really glad I ordered it through Home Cinema Center

Date of experience: July 26, 2020
Germany
1 review
5 helpful votes
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Very Pleased
July 25, 2020

We placed our order for an extra large recliner set for our remodeled family room... got free shipping... and the item was delivered to our home just 7 days later! It was beautifully packaged and was even more impressive than we had hoped for. Thank you HomeCInemaCenter... you have two more very pleased customers who look forward to doing more business with your Company in the future.

Date of experience: July 25, 2020
California
1 review
9 helpful votes
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Customer service
July 24, 2020

This is strictly about customer service. Will update when or if I receive my furniture. In over 3 weeks I have no updated information. Rep hung up in my face refusing to help me. No replied via email.

Date of experience: July 24, 2020
Austria
1 review
1 helpful vote
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I received great customer service from HomeCInemaCenter. They kept me informed about my order and replied to my email quickly. I'd definitely buy from them again. Delivery was very quick considering everything going on in the word. I'm very thankful they were able to get my bedroom set to me!

Date of experience: July 24, 2020
Texas
4 reviews
5 helpful votes
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I picked this online furniture store because they had the Curio that I had been searching for... I place the order and later when I went to review my order, it said the order was processing to be shipped and I could not change order at that time... After a couple of days past I went back to see if there was a tracking number... That was no tracking number, instead the item said on back order and it won't be shipped until the following month... I didn't want to wait so I called customer service to request a refund... He answered me shortly, saying, if you want a refund, send it to our email thanks for your cooperation and hung up the phone... I called back asking for more details he gave me another short answer and hung up the phone again... I called you back a third time asking for customer service and the same guy answer the phone... I asked him if he had a problem with me wanting a refund on item they didn't have in stock and I also added, you don't have to be so damn rude... the lowdown blankety-blank hung up on me again... I've decided to report them to the better business bureau... Do not shop this website ( HomeCinemaCenter.com) if you do, beware...!

Date of experience: July 24, 2020
Germany
1 review
17 helpful votes
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The shopping experience with HOmeCinemaCenter overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot
To me. I'm always nervous about ordering furniture online, but this Abery Park bedroom set is a very fine piece. The front is really lovely and the wood on both sides has a very nice design. Overall, extremely happy with my purchase!

Date of experience: July 23, 2020
Germany
1 review
25 helpful votes
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I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

Date of experience: July 10, 2020
Ohio
1 review
7 helpful votes
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The entertainment center is beautiful and HomeCinemaCenter was great to work with. The price was also hundreds less than other sites! I had another a sofa set ship separately and this item was held at the local terminal so that both pieces could be delivered together. The guys that delivered were professional, courteous and worked quickly. Highly recommend this company!

Date of experience: July 3, 2020
Canada
1 review
1 helpful vote
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Very Fast Delivery
June 30, 2020

HomeCinemaCenter was one of the few places that had my entertainemnt center actually in stock. There is a wide range of choices. I was able to find what I wanted at a great price and customize my order. Shipping was in 7 days. It was a no brainer. Thank you!

Date of experience: June 29, 2020
Ohio
1 review
1 helpful vote
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I just received my new bedroom set from HomeCinemaCenter and received great customer service from John who was very helpful and willing to help. He gave us great discounts on the product we wanted to buy and we got the best price compared to other places. Thank you John!

Date of experience: June 24, 2020
Poland
1 review
4 helpful votes
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Great to Work With
June 9, 2020

HomeCinemaCenter had the best price on the bedroom set I wanted to purchase. They were great to work with keeping me informed of the progress of my purchase. They also had great customer service with quick response to my calls and answered all of my many questions. The furniture arrived in perfect condition and the white glove delivery went very well. If I need more furniture in the future I will definitely shop at HCC. Thanks!

Date of experience: June 8, 2020
Ohio
1 review
1 helpful vote
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Super Comfortable
June 5, 2020

Order from HomeCinemaCenter was delivered much faster than anticipate. Delivery guys were super nice and efficient. In and out in five minutes. And I love the piece that I bought - looks fabulous in my living room. The sectional filled the room right up and is super comfortable!

Date of experience: June 4, 2020
Ohio
1 review
2 helpful votes
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WE had searched all over for office furniture that was adequate enough to occupy our 'refurbished offices.' Something 'nice' and not the standard offers of office supply chains.

We found it at Coleman Furniture! Plus, their Customer Service was excellent as well as their delivery and setup!

In the future, we will make Coleman Furniture our first stop for furniture shopping!

Date of experience: June 2, 2020
France
1 review
19 helpful votes
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5 Star Service
June 2, 2020

HomeCinemaCenter has some unbelievable deals, from bedroom sets to beautiful recliners, stunning designs of coffee tables and the best choices of dining sets I have found online. I have a list, some things I want are sold out, hopefully they will notify me as stated when it's available again... but later this week I will fulfill the rest of my list!
I have received several orders and everything comes in faster than expected. Customer service has been wonderful. 5 Stars all the way!

Date of experience: June 1, 2020

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States