HomeChefReviews 113

When I first signed up I was on their meal kit service. It was setup that they would deduct for the next week food delivery on Friday and then you would get your food the following Wednesday. I was OK with these arrangements. Then I contacted their customer service and told them that I did not like the meal kits and I would like meals that you can just put in the microwave and they took care of my request and change my meal plan to Tempo. I thought super this is going to be great until I found out that they billed my debt card on Wednesday instead of Friday. The problem was I was not expecting that and had not put money into my internet debt account that I used for internet transactions. This caused me to get a 20.00 insufficient funds fee. I contacted customer support and they would not help me on this issue. After I received my food on Wednesday I found out they made a substitute on one of my food orders. The item that I ordered was these waffle sandwiches with sausage, egg and cheese. What I got was Jimmy Dean breakfast sandwiches with sausage, egg and cheese. I had these before and I have never liked the taste. I rather than they did not send anything and refunded my money. Once again I contacted customer support and they would not take care of my issue. I also asked them to cancel my account and they would not and told me that I can only inactivate my account. Doing some research in the application I found out that you can cancel your account. So in this case they lied to me. Home Chefs can't be trusted and their customer service sucks.

My husband and I loved Home Chef when we 1st started using the service pre-pandemic. During the pandemic the service started slipping with issues around late deliveries, missing items and rotten produce. We gave Home Chef the benefit of the doubt, and accepted the inconsistency - eventhough the cost remained the same. Now that the pandemic is over the service remains subpar and we are tired of having to call and complain at least 1x/ month if not more often! Seriously thinking about canceling for good…such a shame!

I've been using HC for years. Over 380 meals on my account. I finally canceled my subscription today due to yet ANOTHER week of missing food. Every single week it seems I'm missing either the meat or the meal kit of one meal. Customer service is very friendly and always refunds me for the meal, but I'm sick of having to call them. I use a meal delivery service for a REASON...so I don't have to plan my dinners. So it's incredibly annoying to have a missing dinner almost every week. I really hate to cancel as I love the food, and the selection is one of the best I've seen, but in the last few months, their quality control has been garbage.

I need a job to help me I am a Somali boy, this job is important, pleaseI want to go to Somalia, can you help me?

I was double charged for same order. Requested a refund and it took 2 customer service reps and one supervisor to get the error corrected. Don't waste your time with HomeChef.

I had a total of 9 meal kits delivered and I'm done wasting money. I used all kits within one week of delivery and I've had several problems from missing products, expired products (sour cream, naan bread), bad produce (either vinegar smell from being expired or soggy potato's), and on 2 occasions liquid from a product leaked out and covered all the other ingredients (both times were from bagged veggies). Not to mention, everything is covered in plastic! It made me feel like such a wasteful person pulling green onions or carrots out of a plastic bag. Just buy fresh ingredients from the store cause their produce is far from fresh.

3 orders, either each order was missing ingredients or there was bad food( salad), canceled subscription, will try someone else, do not recommend

I gave this company so many chances. I think out of about 12 boxes one may have been correct. Boxes consistently arrived thawed and warm, unsafe. Ingredients were nearly always missing. Customer service would usually issue a credit for incorrect orders but going through the process of throwing out food and having to go back and forth with homechef to get my money back was ridiculous.

My final straw was when I received an email from the account department berating me for using coupons THEY MAILED TO ME.

This company will never get my business and I will tell everyone who will listen how pathetic they are.

Excellent service. I've been using their food delivery services for quite some time now, and I've forgotten what it's like to cook by myself.)

I heated the Sunday pot roast with vegetables (I bought@ Kroger last Friday) for lunch today and it was so acidic & vinegary I threw it out. It acid burned my tongue. How could anything so terrible pass a critique?

I picked up a rack of pork ribs Smoke St. Louis Style BBQ Ribs for memorial day 2022 from Kroger's I was looking forward to a nice meal since I rarely buy meat since it is so expensive I was so disappointed on the quality of these ribs they were nothing but full of fat I do not think I got three bites of meat out of these ribs by the time I got through half the rack which I threw away I gave up and threw the entire rack out, sadly I pay $12.99, which I have spent on that on a burger instead. Kroger used to have their own ribs which I loved but these were very sad I bought one other product from Home Chef in the past and was disappointed then, I thought I would give it another shot but never again.

No Star. Be careful everyone, Home Chef got my information stolen back in year 2020. You might have your information stolen too.

We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.

We received a gift card for HomeChef.com and used it. Overall, the service is fairly expensive and has very limited options. The limitations become very rigid if you avoid fish and dairy - one week, we only had three possible dishes to choose from.

On the last week, they left out one item from the order. When asked to correct this, they instead gave us a partial credit to use for future orders. Since the gift card's out of funds, we're not going to place further orders - so we can't get the missing item unless we buy another week's worth of food!

I have been absolutely disappointed with the ON TRAC delivery service used by Home Chef. I live in Seattle and the shipments originate in California (usually Ontario). My delivery day is Thursday. My family orders veggie and FISH meals. Several times, the food took FIVE DAYS on the road to arrive! FISH SHOULD NOT BE RIDING AROUND IN A TRUCK OR PARKED IN A WAREHOUSE FOR FIVE DAYS! As for the ice packs, the most recent order arrived FIVE days after dispatch, and contained ONE ice pack... for FISH?! ON TRAC does not deliver on weekends. We used to get deliveries by FEDEX, but it seems the company is trying to save money by using an inferior shipping service. When I spoke to ON TRAC, they suggested I contact Home Chef and ask for a change of shipper! When I speak to the HC customer service folks, they say, "the SYSTEM chooses the delivery service". I'm sorry, but there has to be an override to change delivery services. My sister lives in California and receives Home Chef deliveries via FEDEX... why can't I?

They have very good recipes and very good dishes to cook. Some of them are very complicated, but I'm just learning.