HomeAgainReviews 121

I ordered a tag and was informed that it will be delivered within 7 business days. 7 business days had come and gone and no tag arrived. I called the hotline number and was informed that it actually takes 3-4 weeks. If I were given the truth I would not have ordered because we will be vacating our house within 3 weeks of my order date. They don't deserve a star.

Homeagain onky want your money. Very rude customer service and if your dogends up missing that's your problem

For the last four years HomeAgain has double billed me... Called customer service each of the last four years and was assured they would correct the problem... Laughable, as they continue to double bill and this evening received another bill for this coming year (2021) - Have to wonder how many people have fallen for this double billing - They need to be investigated for their inept business practices and have to wonder if both of my pets are actually protected and this company might be all about the money and not my pets? They'll not receive another penny from me!

Sent away for a dog tag. On 11/29/20 I paid by credit card, the amount was immediately taken out of my account, I still have not received the dog tag as of 1/04/21. I called on 12/29/20, and they stated I would received an email from the Service dept. NEVER received an email. An another phone call and after a long wait, Don in customer service rep said I would receive my money back on my credit card and would receive a confirmation by email in a few days. If I do not receive the credit I am due, I will contact my bank and possibly report fraudulent activity on my Credit card account!

This business is a rip off. I adopted a dog on 10/6/20 and he was already micro chipped by this company.on 10/9/20 i phoned them, and switched info on my new pet into my name. This cost me $28.00. Then on 11/9/20 I got an email saying my annual subcription was expired, and i would need to pay another $28.00 to renew.
After several attempts to resolve, with no satisfaction, I received another email saying "Per your request we have removed your information from our data base" BUYER BEWARE!

A couple of days ago HomeAgain sent me an email, "We miss you, Darryl!" I thought, "How nice! A condolence note for Darryl, my beloved cat who recently died."

Wrong! HomeAgain didn't know Darryl had died. They came to me with their hand out for $22 for a subscription I don't need and won't buy. This is a company that does business with pet owners en masse, anonymously. Do they not realize that pets die? Why on earth would they put this headline on anything? They didn't miss Darryl -- they were trying to upsell me. Their past attempts failed, when Darryl was alive. This attempt is causing me to paper the internet with bad reviews on every site I can find.

I recommend browsing the reviews of HomeAgain everywhere before considering doing any business with them. The basic chip, once implanted by the shelter or vet, remains in their registry at no charge, connected to your information unless you change it.

When I read the reviews I saw story after story about services that never materialized. They will not help you find a lost pet. They will not help you find veterinary care that you couldn't already find on your own. They WILL try to take money out of your credit card after you've opted out of extra services that they charge for, but do not provide.

So as upset as I already was at losing my beloved pet to illness, this marketing contact from HomeAgain was just the jab in chest I needed to go after them, let the world know what a fraud they are.

I also have notified the local shelters I have dealt with that I will no longer accept any pet with HomeAgain implanted. This is the scam. Give the chips to shelters and other nonprofits, also to veterinary clinics. Once you register your information, HomeAgain has a huge database, which it uses not to help pets, but to market fraudulent extra-cost options to unwitting pet owners.

HomeAgain should be prosecuted and closed down. As a subsidiary of Merck and a $4.6 billion business on their own, their pockets are deep. So this is unlikely to happen. So all I can do is get the word out.

Vets and shelters, I will not accept any HomeAgain pets in my house. Don't chip them all until you ask first.

What a miserable experience. They got my account mixed up with another person, were sending me emails about that person's pet. When I finally figured it out and contacted them about it, they blamed me and/or the vet's office where I got the microchip, neither of which was even remotely possible. Their website is not user-friendly, wouldn't even let me put in the correct information. My password wouldn't work and the site wouldn't let me change it, rejected ever one I tried, with no explanation. When I called for technical support for the password, they had to wait two days and call me back. I wish I had never microchipped my pet, because I know they won't be able to find my cat for me anyway. If they can't get my information right or change a password, how will they ever find my pet? A waste of time and money. :(

Last year I had my cat chipped. I received 5 or 6 emails asking me to renew my subscription. I called to see if the chip would still be able to be scanned if I did not renew and the customer rep I talked to was so rude. She put me on hold while I was asking and then she came back and said I don't get what you're saying in the rudest way. I hung up. I don't deal with people like that. I worked in a call center for 3 years and If I talked to anyone like that I'd be fired.

In 2018, my credit card information was fraudulently used to attempt to purchase video games with a Florida shipping address three days after I renewed my membership using the paper application supplied by my veterinarian. The credit card company recognized a difference in the Florida shipping and billing address and a out-of-character purchase, so canceled the transaction after calling me. (HomeAgain is located in Florida.) In 2019, my credit card information was stolen and used in three retail stores in Georgia and Florida. These transactions went through. After an investigation, my bank found the charges to be fraudulent. The issue was finally resolved nine months later.

It is my impression that HomeAgain, rather than devoting any effort to rooting out bad actors from their remittance department, is content to shrug and let the customer and bank battle through the fraud. (In one small act of good customer service, a supervisor did ask the last four digits of my credit card ostensibly to follow up.)

My strong recommendation is to send a money order, rather than to use a credit card or check to purchase membership.

When my cat did go missing, the missing poster HomeAgain sent was useless. Although a photo of my cat was on file, it was omitted from the poster. (My cat returned eventually several months later.)

My second strong recommendation is to bring the abysmal service of this company to the attention of your veterinarian.

How is it a service division of a multi-national pharmaceutical company can continually receive shockingly low ratings and still function without any attempt at improvement?

My dog passed away on June 28th of this year. In July I get an email that they renewed her annual membership fee. I called the number and had to leave a message to let them know she is deceased with all my information. Two weeks pass, no response or refund. I call again and have to leave my information again as there is no one to talk to. Today I left them a message on their Instagram page and still nothing. I would never trust them to find my lost pet and don't know how you would get through to anyone to find out if the chip was scanned. What horrible customer service with no way to get ahold of anyone. I will now be reaching out to my credit card to dispute the charge.

This company cannot even handle a customer service call adequately and apply payments correctly, let alone find your lost fur baby.
Ridiculous! They now have my money and continue to send me emails telling me my pet's no longer covered.
I sent two payments, one for Gillis and the other for Blue.
I included proof on my bank statement payment was made in July 2030, and one other payment made by calling in with my payment to this company and the other a check cashed on June 21,2020.
They applied one of the payments to a deceased dog I had that died on Easter Sunday morning, and I asked Home Again to update their records with THREE phone calls!
They applied one of my payments to my DECEASED DOG instead of Blue's.
I'm so tired of this company's inept accounting services... if my lost dog was sitting right in front of their door they would not be able to find it for me.
I strongly urge anyone to never use this company.
As you can see from the photos, yesterday somebody went in incorrectly applied the payment to blues account and renewed his membership, then hours later I received another email that said his membership had expired.
I am so sick and tired of this company, they are imbeciles.

I hope my pets never get lost everytime i made a change address phone whatever I indicated it on the paper renewal form just paid by mail for one of my dogs renewals when I looked at the website none of the changes I made were indicated wrong address wrong vet wrong phone wrong other contact phone when I checked the other pets the renewals hadn't been done as all of the info was old terrible and unreliable if one of them got lost no one would be able to contact me defeats the whole purpose

So I adopted my dog a year ago, and the shelter offered micro chipping thru home again to help keep him safe. I said sure, why not? Well here we are a year later, and I get a letter at the address I just moved out of saying they want another $22 for services I never used and didn't know about. I think "ok, well if something ever did happen, that'd be nice," so I try calling to pay the fee. 10 minutes went by at 2:30 on a Friday (CST), and still no one has picked up the phone. $#*! this, I'm not paying any money toward a phone-based service where they can't even answer the phones to begin with. Especially when I can't even get thru to update my dog's name (which I changed at the time of adoption), my address, much less make a payment. Don't waste your time or money.

When you're stressed and trying to report a lost pet ASAP, the HomeAgain site is pretty clunky, especially if you're trying to edit a pet's profile or create an alert on your phone. The first rep I spoke to immediately after my cat ran away was extremely unhelpful and just kept asking me what his microchip number was when the rep should have been able to access that info after she verified I was the account holder. I was in a gas station parking lot and not parked in front of my computer at home. I hung up and called back to speak with someone who was more on the ball. Once I got home and tried to download the poster for my missing cat, there was a technical glitch that meant I was downloading an empty file, or a file with stock images in it for the sample poster featuring a German Shepherd, and I had to call to speak with a rep who fortunately happened to actually be helpful in spite of the many issues she was encountering on her end with the system. Even though I went over the exact wording for the poster with the rep helping me with the technical glitch, the final wording of the poster was not exactly what I had designated, but I didn't want to have to keep calling to tweak things I should have been able to fix through my online account.

They only sent out an alert email three times, and when I called back after several weeks of my cat missing to say I had an updated location for his latest whereabouts, and could they please send out another alert, the rep I spoke with said yes, and that everything was good to go after I gave her the new address. But nothing was sent out, so I would have to call again to ask why no alert was emailed when I was assured it would be.

I think the level of service you get is only as good as the rep you speak with, and that's not acceptable considering most of the reps didn't seem that helpful. But maybe it's a crappy job and it's hard to keep good people providing support.

Losing an animal is an extremely stressful and emotional experience, and the least HomeAgain can do is hold up its end of the bargain for lost pets rather than just being in the business of making microchips and accessories. I don't think the pet location aspect of the package is adequate, and that's a shame because my vet chose a HomeAgain chip, and I'm stuck with their service that is likely to be as inadequate should I lose either of my other two cats.

Customer service is ludicrous. After waiting half an hour on hold, I left a message, which they said would be responded to in 48 hours. Guess what--no reply. So I sent an email through the website. A week later--no reply. Finally, after calling again and waiting forever on hold, I talked to a dim bulb who spent more time trying to upsell me on a new tag than she did actually taking my information and renewing my subscription. Had to repeat everything six times.

I'll be cancelling my auto-renewal and registering with a different service; don't have time for this nonsense. If they can't get the easy stuff right, I sure as heck don't trust them if my dog actually gets lost (God forbid).