HomeAdvisor (Powered by Angi)Reviews 8,379

Trying to get a simple electrical job done through Home Advisor was an absolute nightmare that lasted over a month. I agreed to their "Fixed Price" contract, which was not fixed at all. After three weeks and two appointments, Home Advisor revealed that I had been given wrong information by their Call Center personnel; i. E., the Fixed Price contract did not include parts, just the service call to my home. In fact, nowhere in their Fixed Price Terms of Agreement does it say the customer has to supply the parts.

Every contact to Home Advisor routes to the Philippines, where the employees at the call center are working from home. They do not have the authority to complete the booking and tell you who will be the contractor, nor do they have the authority to have a manager come on the line or even call you back... and most of the time they do not have access to your online account. They are incompetent and there is never any resolution to an issue. Again, this was the worst experience of my life. I was a paying member of Angie's List for more than 15 years and the merge with Home Advisor has put the company in the toilet.

The first contractor did not show up because the person who booked the job wrote the wrong address on the ticket. When I tired to call Angie's List/Home Advisor to ask the contractor's name and number, I again got the Philippines, who told me I could not call the contractor because my phone number was not in their system...(remember, I am a "paying member" for over 15 years and they have called me tens of times over the years). So the job was rescheduled for the next week. The second contractor who came was not a certified electrician, did not speak English very well, and did not bring the parts to do the job. He asked me where the parts were. When I called Home Advisor (Philippines), they now told me I had to supply all the parts. I asked them..."How do I know what parts to buy?"

This is really is a crazy way to do business. All in all I spoke with more than 30 people at Home Advisor and asked that I be routed back to the U.S. to speak to someone in Customer Service..."no can do" they said. I've asked for a Manager from the U.S. to call me more than 20 times: No one ever called. One person in the Philippines called me, but she was not a manager. Since I take copious notes, I told her (Joy) I had spoken to her 3x before. Over a one-month period, I spent more than 35 hours on the phone with Home Advisor (Philippines). The end result was I hired someone myself to do the job that took 90 minutes and cost me less than Home Advisor was going to charge me. I resigned my 15-year membership with Angie's List/Home Advisor and had to petition to get back the money they charged to my credit card, even though the job was never begun and they were not supposed to charge my card until the job was complete. Again, a horrific experience.

If I could give a zero star review, I would. They require 24 hours notice for you to change the appointment, but they have no problems cancelling on you less than two hours before the appointment. It is all about them, their convenience. I have to take a day off work and lost income, that is not their problem. It is only their problem if you have a something unexpected come up, but you have to give them 24 hours notice. They are just more important than you. You pay if you cancel, they just get to reschedule less than two hours before the appointment. (I hesitate now to call it an appointment. They just consider it a possible time they may hold you accountable to if they have nothing better to do than the job you have for them. The treated me like I was only an necessary evil that they have to get money from. Otherwise they would not deal with me. If you have years to get a job done and want to show up and get no showed, they may be fine. I suspect they will show up when they have nothing better to do. I obviously cannot comment on the quality of the work done, because it hasn't been done.

Requested a quote to have our gutters cleaned on our 1.5 story house. HomeAdvisor screens qualified companies to perform work. Received several calls and compared prices and was able to successfully have my gutters cleaned in less than a week. Would recommend using HomeAdvisor again!

I recently had my bathroom redone by Eddie Mac's Home Improvement, LLC. It was completely gutted down to the studs and the floor fixed due to a leak. It was then totally transformed. New plumbing, electrical wiring and all new fixtures. Eddie added a few little extras to the tile work and even scraped and repainted my floor grate to blend with the floor tiles. He texted me often to keep me updated with the progress, often including pictures. He answered any questions or concerns I had and never made me feel like I was bothering him. It came out beautifully and I am quite pleased. I would definitely use his company again.