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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Thomas and Dave did an excellent job in replacing my furnace. Thomas truly knows the industry and has a tremendous level of knowledge with several years of experience. He was so easy to work with and spent time answering questions and explaining all details of the project. I compared several companies and went with Pinnacle after heavy consideration. They did an excellent job - we are very happy with the furnace and the work provided. I'll refer these guys to my neighbors and family all day long! A huge thanks to Thomas and Dave and all at Pinnacle - job well done!
Great experience working with the vendor they recommended which is Go Turf.
Was a good experience I would recommend them again
We had a previous contractor that did a repair some years ago give us an estimate that I wasn't comfortable with, so I logged on Home Advisor to get a feel for a roof replacement for our house. With a page of several options, I decided not to ask for estimates at that time and closed the window, but Home Advisor sent everyone on the page an email and the phone started ringing.
We stopped accepting bids at three contractors, and all three were more forthcoming and interested in helping me to make an informed decision than our old contractor. One of them stood out, Surf & Turf Roofing of Egg Harbor, and we went with them. We could not be happier with Egg Harbor Roofing and our new roof.
Just as the job was being completed, we got a call from Home Advisor. The caller was from a noisy boiler room of other salesmen. The woman that called us wanted to sign us up for insulation replacement and drywall repair and seemed to find it hard to believe that we did not need to set up another project.
Very fast. In less than 20 minutes after posting search, I had 3 responses.
Home advisor provided two possible firms to do the work. I only got a response from one and that was only after I called them to try to find someone to do the work. They did not respond to the request from ANGI.
I hired Coit to clean flood damaged carpet in my basement. The service man clean the carpet without moving the furniture and area rugs. After I complained, Coit politely showing willingness to come back to complete the work. I appreciate the admit of incomplete work by Coit.
Great professional came and did our job. We are beyond happy.
A contractor I put in touch with turned out to be the best contractor I have had in a long time. All OF THe ABOVE construction company, Yes that's their name was so dam knowledgable that I only had to oversee them on this very complex project. Their workers are also so very well trained. That there was no need to watch over them. All communication is accomplished by Text messaging, up-to-date progress, and scheduling all on the money, The job was perfect, At the completion of the project everything was cleaned up even whipping down a 38 FT reinstalled fence. Now that is service. I had been in construction for 10 years and I know what a good contractor looks like. You will have no fears if you hire this contractor, Thank you Home adviser for living up to your reputation.
Excellent person referred. Added carpet cleaning ate reasonable cost
Was notified of any delay of appointment time. Promptly completed tasks and provided additional information on available tasks
Ed was very efficient and tidy while working to fix my broken lock and door frame. He was able to offer a cheaper fix than I originally thought.
We selected one of the pros after they came and looked at our needs, explained how they would remove our cracked and sinking pad and replace it. And gave us a quote for a finished job.
HomeAdvisor is a great tool to find matching pros, in my case I was connected to 3 pros for my plumbing project. I got quote from two and hired one who did the job.
I live in a realm one area and could not get anyone to call me back for months. One click on Home Advisor and I got a call back in ten min. Great! Got the job done the very next day. Even better. Five stars in my book
James came in and gave us an estimate after a couple of other estimates we definitely decided to go with James.
Within a few hours, I was contacted by vendors and the 4th one was able to get here. The size of the job was small and troubleshooting was key. Overall, I would do this again the same way.
After exhausting probabilities and worse feeling desperate to find a house cleaner for a family near and dear to me and as well living a hundred plus miles away, I took the leap of Faith to research Home Advisor! BOOM! EXCELLENT DECISION! AWESOME COMPANY!
I feel so fortunate to have such a GREAT RESOURCE at my fingertips! Thank you Home Advisor!
Mike and his team are simply the best. Very Professional and Friendly. Mike walked through the house explaining the process and showing me things that were overlooked--he did a thorough inspection and identified other pest control issue other than the mice. During the work he explained what he and his crew were doing and took the time to answer my questions. Jimmy, Shawn, Steve and Mike are simply awesome, and I would not hesitate to recommend to anyone who needs help with pest control. Thanks to Mike and his team.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

