HomeAdvisor (Powered by Angi)Reviews 8,379

I needed to have a broken window frame fixed, and I quickly found several able technicians through Home Advisor. The consultant was very professional, polite, and helpful. She took the time to find out what the problem was and connected me with several contractors in the area where the service needed to be done. They all responded in a prompt manner and offered competitive service rates. If I need any other work to be done in my condo, I will get in touch with this company again.

I think that for the people who are signed up as service providers on your site, it's a wonderful app. It's aggressive in making quick contact with customers. From my point of view though, it was a bit too aggressive. I had barely completed my entry/registration when I began receiving texts and phone calls. I would rather choose who I want to speak to (because their offer is worth following up on) than to have to go through the same conversation with multiple people, most of who don't fit all my needs. I would rather have been able to visit each service provider's site and select the ones who met my needs based on reviews, location and price instead of being bombarded. That would cause me to hesitate to use the app in the future.

I had a sliding glass door that wouldn't open. This has happened in the past and the rollers needed to be replaced then. When I was on the website I could not find where to get a list of contractors so I could contact them myself. So I went with HomeAdvisor choosing the contractor for me because I need the ramp that is outside the door. They charged $398 which I agreed to because I thought parts would be needed. Two contractors came out, adjusted two screws, were here for maybe 30 minutes and that cost me almost $400! I really feel like I got ripped off. I know that I was the one who agreed but couldn't they have charged a fair amount and not the entire thing. I also never received a receipt for the work. I'll never use HomeAdvisor again.

I tried to get a couple of companies to come out and give us quotes to repair fences blown down by 100mph winds. When you call you get someone who sounds like their reading off a script and has no idea what your talking about. They make an appointment with you for a time and someone else calls up with a different time than you were given, after that you get calls that tell you they won't come out unless you spend at least $3000. Their other problem is if you have a dividing fence they wont come out unless both sides will be there. It only takes one side to be there to collect the quotes so both sides can sit down and go over the best one. For some reason they want both there so they can try to force the job right away, myself and my neighbor already agreed that I would get the quotes for her and myself because she was taking care of her husband who has covid. What I am finding is these companies have extremely poor business practices and customer service. I am a business owner myself and if I ran my business the way they do I wouldn't have customers. I am extremely disappointed with the Home Advisor site and I strongly think they should vet the companies they work with better. Customer service should be a number one priority for Home Advisor and the companies they work with. You do what it takes to make the customer happy! If you don't have customer service, close your doors!

We bought a rental property in another state and signed up for homeadvisor.com. Shortly thereafter, we signed up with a property manager and no longer required homeadvisor.com. We contacted them to cancel and hopefully refund our membership fee. A year later, a charge shows up on our credit card, for annual membership. We received no notice that the charge was coming and did not authorize such. Contacted their help center who only directed us to another call center with long waits. They made if VERY difficult to cancel and receive a credit. I am very disappointed in the service.