Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of the zones on our furnace wasn't working and we had four pipes burst in January 2022. A quick call to Hudson valley HVAC and Mitch was right on it he attempted to walk me through fixing the problem myself and when it was above my skill set we had one of his guys come out. Arrived at 11:30 one morning and weren't going to leave until they got us heat and water which ended up being a 14-hour job. I can't speak highly enough about them... Their pricing was competitive they were professional and personable and explained every step to me. Will definitely use again and refer to as many people as possible!
Fix my closet door. Jose came quick. The same day in an hour time. He knew just what to
Do. Call JLF construction LLC.
My move was smooth and my property made it safely, even in winter conditions, from Florida to Central Pennsylvania.
These guys are a real value... and with eight trucks running their east coast routes I hope you catch on and make them your mover as well.
Professional and personable man surveyed the area and gave me an excellent summary of extent of work to be done.
Positive. Renovation team was skilled, knowledgeable and able to complete all tasks. I did not have to sub contract any part of the remodel.
This company and Mr Hull did a great job on the black mold in the basement. They worked efficiently, keeping me informed all the way. They made me feel comfortable the whole time. If you have a problem with mold they should be your only choice.
Within hours of submitting my job request, I received 3 leads for the project... arranged for multiple bids and selected a pro without incident. That's good service.
Home Advisor provided a good selection of contractors for me to choose from and I did end up using one of them for my purchase and installation. I would give them a 5 for ease of use but they are a little pushy at times. Still satisfied with Home Advisor though.
I was linked quickly with someone who called, set up an appointment the same day and completed the job 2 days later. Very pleased at how quickly all of this worked!
I found the proper person for the job and had god results.
I needed the tree cut and removed. This guy showed up and did the job. He did it in a timely manner and was on his way. Clean up and all.
Absolute rip off. They charged my credit card for services never provided. So where didnthe money go? Check your credit card after you use their app. They just lost a very loyal customer. Never again. Should be ashamed of themselves for stealing from people who have supported them.
Pricing was not as quoted, services provided did not include everything I was told. BAD CUSTOMER SVC
Quick reasonable professional quotes and quality work
Home advisor made the search easy & the options were very targeted to what I needed. The response time when I contacted the contractor was under an hour.
In a few minutes after contacting Home Advisor I received a call from a handyman. He was prompt and fixed our problem in one hour. We were very pleased and will highly recommend him.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

