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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I went online seeking estimates for work I wanted done. Angi gave me a list of prospective bidders. Out of 5 only 2 contacted me by voice. 3 others assumed I had a smart phone and could download their estimates, which I could not. Gave Email contact, none of them utilized that method of contacting me. Obviously, they did not get my business. As the customer I should not have to work hard to let companies bid for my business.
Did a great job painting my kitchen ceiling. Came right on time. Worked consistently. I would recommend him for sure
System matches you indiscriminately with the wrong type of pro, sometimes out of your area and sends you lots of emails and texts that are not in sync with where you are in a project. Do do get some good matches, but you have to do a lot of sifting out yourself.
Angi's called me and tried to sell me the member option. I declined as the membership gives them the decision over who to hire and the price is based on average rate. Then they give you a 20% discount. I quickly found 2 electricians willing to complete the project off the list from Angi's. The cost was considerably less than what I would have paid through the membership program.
Plenty of estimates to review. Estimates were to be reviewed by the company reimbursing me for the initial damage.
The technician and his helper worked well together. The work was done very well.
Job done as required and earlier than planned. Brian and his crew cleaned up everything and left nothing behind.
Had several tree stumps removed from our front yard.
Interested providers called immediately and were professional in their field
Helpful in locating an excellent carpentry company that is local.
Steven was very personable and went above and beyond what he needed to do. He takes pride in his work which is reflected in the results. I am thrilled with the look of my kitchen and bathroom countertops and sink!
I like using Angi but I don't like when they call to follow up, they don't leave a message if I don't answer. I don't answer calls if I don't recogize the phone number.
Representatives who called from angi were always nice and pleasent. However if a company comes and does not what the job just say so. Donot have a potential customer calling you several times and waiting. Of the people who came their were only 2 who really seemed to want to do the work. When listing work on Angie stated it was a old roof and a repair job not everyone can afford to have a new roof. Thank you Phillips and Roberts roofing for being up front and the only 2 who had the same ideas about the work that needed to be done. Choice Phillips because they went on roof and actually cleaned out gutter to allow the water to drain off roof. So since they did this i felt they really wanted the job. Would have used the Roberts company if they had not came back as. Agreed upon.
They recommended a company that ripped me off an home advisor did nothing about it. They recommended companies without looking into the back ground an customers get ripped off an Home Advisor does. Nothing to. Protect you.
Pretty effortless for my first time experience with this type of "shopping".
We contacted angis list which connected us to home advisor. My husband talked to a representative and explained what we had. The guy said no problem and gave us a quote. Scheduled it for Thursday at 4 pm guys were 1/2 hour late. Worked a couple hours then told us they would need a couple more hrs. My husband approved 2 more hours, well needless to say 8 pm they still wasn't even 1/2 done and left it unfinished. My husband called. Customer service they said they would send someone Friday at no extra cost. Women shows up with her son. Well after 2 hours they are calling us wanting more hours we "DENIED IT " they left the job NOT FINISHED. Next thing we know home advisor is trying to charge us another $250.00 plus for a job never finished! So we would be over $600.00 for a job not even finished. Needless to say my husband was in hospital for a bad heart issue. NEVER EVER USE THEM AGAIN RIP-OFF
Wife got intouch with Angi Home Advisor who provided 4-5 local contractors. She called and left messages Tyler French was only one to respond.We would highly recommend his service.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members