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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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We started when they were ServiceMagic and they were good. Now, under HomeAdvisor it's really bad...
The contractor they referred to us took our money and refused to finish the job. I could never offer a positive statement about hone advisor. They "promised" to resolve this problem. That was months ago.
Home advisor is extremely poor by any standard!
Wallet raping owners of service industry companies. Lead fees are so high you can't make any money. You only win 30% of your leads received. If they are creditable leads. Home Advisor is the worst about crediting leads fees for bogus or bad contact leads. Great idea, poor management.
I went on to homeadvisor to look at general pricing for some home improvement projects and to get the numbers of some pros in our area.
I kid you not, 5 minutes later my phone started blowing up with call from businesses that I never requested quotes from! I got phone calls. I got voicemails. I got texts. Over, and over, and over for THREE STRAIGHT DAYS!
I am beyond annoyed at this point. I will never, EVER go on homeadvisor again!
Got a call from Josh Matzinger from CJE Restoration company based in Grandview/Lewis Center Ohio. He came out right away and identified my chimney problem. I had to remove a large flowering vine growing up the chimney. He came back and sealed the leaking parts of the chimney for free! He was very professional and honest. When I need my roof replaced in a couple of years he will be the one I call. Please call him for any roof, siding, trim, gutter, insulation work you need at *******014. He is awesome!
This is a FRAUD company! Sign for $287 per phone for all the service, when the money were taken, they suddenly started to take extra $29 per referred customer without any notice, without any information in advance! Referred customer does not mean contract or work for you! They can say no thank you, but you will still going to pay to Home Adviser!
Do not use this service as a professional they sure know how to take your money.
Automatic renewals and automatic leads cost you a small fortune, even when you tell them to keep leads off they turn them on without notice. Never again.
They sell leads. They charge you to receive job leads which is fine, but they lead you to believe that you won't pay for the leads unless you follow up and take the job...
I'm a contractor who was contacted by home advisor when i started my business. The rep lead me to believe that the leads I would receive would be charged to me if I followed up on them. I was very clear with him that I do not need leads right away but will in a couple months. He said we could pause the leads. I paused the leads not realizing that I would pay for leads regardless of whether I ever talked to the customers. They ended up taking me for $500. Good job guys. There is a sucker born every minute. When I realized what I had gotten into I was incensed at myself for not understanding what was going on.
Contractor beware, I only want to help others in the future not to be deceived by a sales rep. Adam Corolla the joke was on me.
I am a contractor who has used Homeadvisor for about 13 years. When I first started using them they were called Service Magic. The leads that came in were plenty enough and most of the leads were bonafide. The company was sold at least one time, maybe two. Eventually they became Homeadvisor and the same company who owns Angieslist owns Homeadvisor. Nowadays the leads are plenty but the bonafide leads are very few. I have had a fake lead from "Mario Super" with an obviously fake number sent to me three times in one year even after I had complained about it the first time.
I wanted to increase leads and grow my business. I thought Home Advisor could help. They were helpful in setting up my business, but things turned ugly when the leads started coming in. The very first lead was someone that claimed they were on the Home Depot website, not home advisor. The second wasn't a lead at all the phone number wasn't any good. They charged $240 for these two leads. I called and talked to them about the poor leads and they agreed to refund me for one. They still charged me for both leads and when I disputed the charges they sent a letter threatening to take me to collections. I'm fortunate that I cancelled within the 72 hour period and that I turned the leads off right away. These people will take your money and will give you nothing in return. Find a different way to grow your business.
As a new business owner I wanted to Have some one help expand. My business. Home advisor said they would help with that and by giving me leads. Where I could make my "money back" with the first job. I was told 16-37 bucks per lead. I'll where the 70+dollar lead came from. And the 443 dollars that got take out for "9leads" leads of people who aren't ready for the work. Home advisor makes more money off your business than you do. When I try to dissolute the chargers they decided to blow me off and tell me "there's is obsoletely nothing we can do, charges are final on leads weather they work or not. We don't promise that every lead will work" then when I try to ask for at least some kind of refund they said that I had no other options. So I went to my bank and disputed that charge there. Great legal way to rip people off if you ask me. Would give 0 starts to but no option for that's YOUVE BEEN WARNED
They call it Home Advisor. They should call it Home Harasser. Instead of just giving you reviews and descriptions of the service companies (you know, advising you) they give them your number and let them call you. My policy is not to do business with anyone I didn't contact first, so maybe they are helpful in sending me companies I can scratch off my list. Fortunately, I gave them my throw-away number, so they can just leave voice messages along with the IRS, Nigerian Princes and other fraudsters.
Google created home advisor as just another platform tEo reduce competition and limit searches for legitimate contractors. This monopoly has just gone too far once again. Big
Business has found enough loopholes to not pay any tax on their profits. Greed has become a sickening reality. ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH, ENOUGH
Called to get a person to check my well casing. They sent a plumber, he called me and asked the problem. When I told him he said he did not do that kind of job, and now he would have to call them and get the 50 dollars he was charged back. So what seems free really is not because I am sure that your bill will have that 50 dollars in it. By the way I found and fixed the problem myself, since they did not seem to have any well guys signed up.
They charge you for fake leads also they say that you been celected by customer when is not true stay away
Nothing about what seller said. Different cost after close. Very hard to have refund about leads that didn't have result. Pay in advance. Any marketing should be more usefull, fair and effective than them.
It is the biggest scam ever. A total waste of your time and energy. They refer you to totally unrelated, unreliable contractors. Have tried them 2 times. NEVER again.
The first time i was receiving referral to totally unrelated businesses.
The last time I tried them it was for a basement remodel. The contractor came in with a labor cost 3x higher than my other 2 estimates from contractors that were not referred from home advisor. Total garbage/ total ripoff.
This company lied to us and said we wouldnt be charged an annual charge to see "price quotes" for our company. I was charged 289.00. It took me a whole month to get it back and I called them within minutes of noticing the charge... The customer service is next to NONE. You cant get any answers and there are no supervisors they will allow you to talk to. Also, was charged a $22. Fee for a lead which i never even opened or accepted. So if they send you 10 leads. Youll be charged for each one. Whether you accept / or get the job or not. This lead was sent AFTER i requested a CANCEL/REFUND. Businesses beware. This site/company is not all its cracked up to be. And its just a huge frustration after huge frustration! I dont even want to give this company 1 star. But I guess I have to to submit a rating.
They charge way too much for leads. A $49 job cost me $31.48 for the lead. I still have to pay labor and fuel for this job. The only way to get money back would be to up the price for my client. I will not make my clients do that. This happened time and time again with their leads. I went backwards signing up for their services. I do not recommend!
I received a phone call from Home Advisors 3 days before my appointment asking me how I liked their service. Not a good start, I hadn't even met with a professional yet. I received a phone call the day before my appointment reminding me of the appointment and telling me someone would contact me to confirm the appointment. No one called. On the day of the appointment I called the contractor early in the morning to confirm and no one answered. I waited 45 minutes and no one showed. I called Home Advisor and they told me that the appointment had been cancelled the day before.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

