HomeAdvisor (Powered by Angi)Reviews 8,379

I went on this site hoping to find someone for bath fixture upgrade. I got 3 quotes, 1 was pretty good. What happens is he took the job for his own personal work, in the end he wanted to charge more, what he said in the beginning was not what he wanted to charge. When we asked for a receipt of work done, he said he forgot his invoice/receipt book and would bring it the next time. We felt like were hostages because he had to come back because he was taking too long and we had to go to family event. He arrived late, was not the cleanest looking guy, but we wouldn't mind if he hadn't smelled like he came from another job where he sweated a lot. He ruined some of the fixtures by adding some foamy glue to stick on the wall. He didn't see anything wrong with it, till I pointed out it was set wrong. Like 12 o'clock was 3 o'clock kinda thing. I had to get another plumber to finish and fix it. No one at HomeAdvisor ever responded after I sent a complaint. Will never use them again.

At least 3 representatives from Home Advisor have called me daily for the last four days. I've never even gone to Home Advisor to request services! I Googled wallpaper hangers in my area and called two local companies, not affiliated with HomeAdvisor, and ever since then I've been inundated with phone calls from Home Advisor Representatives. I've asked repeatedly to be removed from their list, but it hasn't been done... Be careful when Googling any type of home repair because HomeAdvisor will leach on to you and they will not give up.

Home advisor was good a few years back now their leads are junk and they let anyone come aboard. The new contracts are not qualified professionals and are undercutting by half or more ruining the industry that I'm in. They set up their app so you can easily press the wrong buttons to accept leads and then have to call to try to get a credit, which is futile. There system even accepts leads for you and they say sorry we can't help you because we can't prove it. Was once a good company now a terrible company. That's why I gave it a two rating or it would of received a one star.

I was contact by a Manager named Jason from Colorado. And I experienced the worst customer service with this manager from Home advisor. As a manager, he represents Home Advisor and he makes me glad to not be part of the company. He was very condescending, unprofessional and he ridiculed me and my husband. Then this other person. Named Elliot Fain was rude as well. All I wanted was a refund because I seen they were on alert on the Better business bureau. And thousands of reviews stating how so many people were scammed. So they treated us like crap. And he said how was it customer service, if I wasnt a customer. I was a customer for a very short period! Unbelievable how rude these people are. I'm just glad to have dodged that bullet. Be careful to Good folks out there. Dont fall for it.

I recently started a painting business, and immediately started getting bombarded with e-mails for jobs from HomeAdvisor. I received a call from a man named Frank that told me they would sign me up and waive the $300 membership fee to join the professionals list and I could set my leads to whatever I wanted after that, and I would be charged according to that. That was a blatant lie. I was charged the $300 and not refunded. When I called I was told that I apparently misunderstood what I was told and they would not refund me. I was essentially told I was an idiot and they are going to keep my money. If they weren't a scam they would've understood that there was a misunderstanding (even though I was lied to multiple times, and I even called Frank back to make sure I had things straight). They would refund the money and move on, but instead they insult me and also keep my money for providing absolutely no service.

This company provides fantasy leads that don't exist. Phone numbers provided are not answered and calls not returned. I signed up and quit within three weeks after receiving NO credible leads but they attempted to charge me over $600.00 for nothing! I am disputing these charges on my credit card and the representative for my bank indicated that they had numerous complaints about HomeAdvisor and their business practice. STAY AWAY this is a scam.

I had called HomeAdvisor and set up a handyman service for the following week. The morning of the project I received two texts confirming the appointment at 8:30... by 10 o'clock no one had showed. I tried to call the phone listed on the text message and was informed they only communicate by email... when I opened my emails there's one from HA informing me that they had refunded my credit card... no other info. I called them and was told the handyman had canceled last minute. No text, no phone call, no reschedule... nothing but a generic email with no info. I am on a deadline and now have to scramble to find a REPUTABLE source to finish my project in time... BUYER BEWARE!

I have never been so disappointed in customer service. I completely cancelled my membership with HomeAdvisor in April 2019 and I informed them to completed close my account and stop sending me leads.

But this what happen,
Josh Lent
Customer Relations Dept. Manager wrote

Dear Chai,

Please Note: You have remaining time on your membership and may occasionally receive Job Opportunities. You'll never be charged if you do not accept.

The leads never stop after my annual membership and my email is bombarded with emails, just recently I been charged for $280 for lead they said I accepted. I never did any business with HomeAdvisor. This sucks!

They promise a lot of new businesses but they charge you ahead of time for every lead even if you don't get the job... but the problem is that when you call customer within the minute... they don't answer, they never request anything, wrong phone number, fake people etc etc and they still take your money. Before signing it they used to call me everyday... now that I have questions and concerns they never return my messages and they take your money from your bank account every week... which I'm going to call my bank to stop these automatic withdrawals... companies please stay away from home advisors and find another way to get business... imagine getting money from 3-5 different companies from fake people?... they are Smart

I would recommend everyone to stop using their service which is no longer credible. I also signed up for fixed rate handyman service and prepaid flat $183 and then was assigned an unknown person with just first name, last name initials and his phone number with area code in California (my home is located in Alabama). It can be his cell phone number but in that case he should list other credentials to make him look trustable. I got no other information than his first name, last initials and mobile phone number. No company information. Being suspicious, I checked HomeAdvisor reviews and got frightened. I then called HomeAdvisor's customer service center to cancel my reservation. The operator said since their service has got taken over by a different company they no longer have the power to cancel my reservation. I attempted to cancel it online to no avail. There is no way you can cancel its reservation nor get the refund. I am pretty sure the "pro" assigned to me won't show up even if I keep my reservation, as I didn't input my street address when I made the reservation (I thought I will be asked to provide further information when a specific pro is assigned to me). This "pro" hasn't contacted me to ask about the details of my job request. No help is offered by HomeAdvisor. Totally incredible... this company is no longer the same company 5 years ago.

I foolishly signed up believing that a well known company like Home advisor was legit. Nothing could be further from the truth. They promised the world but only delivered a pile of $#*!. Of course they charge for every lead, I knew that going in, but I never expected to get so many that I couldn't even connect with. Fake calls? Probably. Some simply shopping around for prices. Not good when you get charged for every one. Tried to cancel very soon after joining but they wouldn't refund any money, including money put in an account to prepay for leads. Whatever you do DON'T JOIN... IF YOU DO PREPARE TO BE DISSATISFIED, DISAPPOINTED, AND RIPPED OFF! I am forced to give them one star to post this review, however, I really give them a 00! Tom... plumbing contractor Ohio

This company scams the contractors. Sends fake leads that don't answer calls, promises that only a couple people will be sent the lead and send it to several, cant turn off the app for more than a few hours and its back on. We told them only to send up to two per month for 50 dollars or less and they sent way more than that and kept taking money out without permission. Then they wouldn't shut down the account. Then they finally said they would settle for 400 plus dollars to make this go away and last month it was in collections for 600 plus and this month for 800 plus. STAY AWAY FROM THIS SCAM COMPANY!