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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I cannot say one good thing about Home Advisor as a contractor. Salesman was rude and then it went downhill. Leads are not worth the cost by any stretch of the imagination. Lead costs are were said to be $75 - not so way higher and they are not good leads. Corporate policy takes precedent over ethical practices and natural human courtesies. Stay Away!
SINCE THEY MERGED WITH ANGIE'S LIST BOTH HAVE HIT ROCK BOTTOM. IT ALL ABOUT ONLY ABOUT THE MONEY AND WHO PAYS MORE RATHER THAN DOING WHAT THEY PROMISED TO DO. CANCELING AND GETTING A REFUND IS IMPOSSIBLE. I HAD TO CANCEL OUR PAYMENT TO THEM AND NOW THEY ARE SAYING THEY ARE GOING TO SEND OUR ACCOUNT TO COLLECTIONS. ALSO THEY WILL NOT STOP HARASSING US. STAY AWAY!
Called them in the morning and they scheduled me for that afternoon. Great service, courteous and very reliable!
All their leads were dead ends, refused to refund my $300.00 lead membership. Home Advisors have Class Action law suite against them.
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If I could I would give them 0 stars rating, unprofessional customer service, over priced. Would not recommend anybody to use HomeAdvisor website nor for customers nor for future contractors. The Home advisor pro web is full of scam, I send 70% $ on fake leads then on real customers. To ask for a $27 refund for the fake lead it's like pulling teath out. No mater how big or small job (90% really small jobs) they will always charge maximum $ for lead. This website is not helping at all, you helping them (home advisor web) cuz you always funding them. Strongly NOT advising anybody to be customer for HomeAdvisor SCAM SCAM SCAM!
Update, still harassing me. I would never use home advisor.
10 years experience in residential remodeling.
No real quality contractor will put up with this.
I have unsubscribed, I have asked to be added to do not call list, still get emails and calls every day, I'm looking into legal action as it has slowed my operation and increased my cost to run my office
Charging you money for leads that are already taken care of and then don't give you your money back because "you exceeded your refund for this year", and you got refunded once because of the same reason!
What a scam, who ever made this thing needs to go to jail.
Had multiple, Non answering leads from home advisor and didn't get refunded because " of the customer doesn't answer it doesn't mean he won't call you back in the future and use your service, non of them did and assuming all of those "leads" were fake.
As a new business owner, I find Homeadvisor Pro a major scam that needs to be removed for good
I do have multiple more examples but I don't want to waste more of my time even speaking on this trash scamming company.
Word of warning: Do not use Home Advisor's pre-paid contracting service. They are quick to charge you card for services you haven't received, but will take 3-5 days to refund you when their contractor fails to show for a confirmed appointment and never bothers to call. And when you call Home Advisor for support they do nothing beyond apologize for the inconvenience and offer to re-book your job with someone else. Worse, they tried to make it my responsibility to contact their contractor to find out where he was and when he would be there. When I voiced my dissatisfaction they assured me that if I rebooked they would make sure that I would be assigned a contractor who has not had any prior 'no shows'. You would think I would have gotten that treatment when I booked the job in the first place! Use them for referrals, but book your jobs through them at your own risk.
Spent from November to December, 700 dollars.
Sold 1 job, for 2100, OUT OF APPROXIMATELY 20 OR SO LEADS
I'm done
I WAS A FOOL TO BELIEVE THE SALESMAN
We contacted Home Advisor for electrical work, we were given Isaac Newtons number contacted him he called made an appointment and was right there. He did the work finished up, he did an excellent job and stayed till it was finished. Thank you for sending him our way.We would recommend him to anyone!
First time using this site, to arrange for a handyman to repair my refrigerator. I was informed payment of $113.50 had to be paid before an appointment is scheduled.
I had to take the day off, at the appointed time scheduled, the handyman didn't show up or called. HomeAdvisor, had not contacted me regarding same, after three attempts to resolve this issue with HomeAdvisor, one of the representatives informed me that my refund will be available in three days! That was it nothing more, wow what service!
Not even again
Andrew in Michigan
I used this to find a plumber and an electrician and I got shafted! The plumber did sub par work and I found out later charged me way too much! The electrician did not do things according to city code and now have to re-do the work. Home advisor won't answer my emails and calls. I do not recommend them from first hand experience.
I am small business contractor. They called me to sign up. They set up second account without my knowledge and after 10 months all of the sudden they sent me an invoice for $15,000. I've been trying to call them many times nobody answers. Nobody cares and now they threaten me with credit bureau. I don't know what to do.
Everybody stay away from them as far as possible
I tried to have a basketball hoop installed. The guy came, took 40 dollars for "supplies" and then disappeared never to return. I would totally stay away from this app. They claim they make hiring home project help easier but they make it harder.
I signed up for this lead service to get more leads to try to grow my business. However the leads weren't planning out and when I try to get credit because I would call the customer or the lead that they would send me within five seconds and that customer already had somebody else on the way and then I wouldn't get credit. It was a big waste of money and time not to mention all the stress that it causes me in my life I'm never sending up with these guys again save yourself some trouble run do never do business with Home Advisor
If there were negative stars they'd get those. I was searching the net for someone to do some work at my home. I got here, looked around, but eventually left the site. Someone from home advisor called me pressing me about the service and guaranteeing quality. Well, I got the exact opposite. The first time their contractor didn't show up. Mind you I had to rearrange things at work and my kids for this appointment. Again, I didn't call them, they hounded me to get this work. They rescheduled to today and 20 minutes before the contractor was supposed to arrive I get a last minute cancellation. They now want to come Sunday at 9am. This is a pathetic outfit. Stay away.
Stay away from this scam.
You pay a annual fee to receive leads/contacts for jobs.
I was with HomeAdvisor for 3 months and didn't receive ONE lead.
All phone numbers for leads forwarded to me were wrong numbers or no one picking up the calls. They ask for referrals to post onto site but never post them.
I don't know why I'm bothering writing this, there is no validity at all to any of these reviews. What does this prove I know how to click a box? All the negativity seems so far off my experience I find it hard to comprehend these reviews, it truly seems like some people just like to see the world burn. Well just to highlight my experience I land about 3 out of ten of all the leads I get for fences and there usually about 50 a pop. So I can promise you this when the 3 jobs turn into 10 to 15 grand I really could care less about the 500 bucks it cost me. It keeps me busy throughout the year and if it's so hard for you to call a potential customer back then it may not be for you I guess.
This service is a rip off! I owned a cleaning company and I signed up for HomeAdvisor for new leads. Most of them were junk, and when I tried to get credit I was denied. They even charge me for people who asked for services I did not offer. They do not make it easy to manage for professionals who are out moving around all day and not constantly on their app or in front of a laptop. I also tried to cancel on their pro home advisor.com and then still got charged over $200 after my business was closed. Their system is set up just to take your money as quickly as possible. Avoid at all cost!
They lied so I canceled the service and was refunded with a confirmation email. Simple right? Nope. They are threatening to take legal action with a collection company even though I have documentation of the refund. BAD COMPANY FOR ANY CONTRACTOR OR PERSON DEALING WITH THIS SHADY BUSINESS. Next stop,,, BBB
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

