HomeAdvisor (Powered by Angi)Reviews 8,379

We have used this company several times over the years, and also both of our parents have used them. We recently had an issue where our furnace quit heating. We discussed several options with Tom Shannon. He was very conscious of social separation and came with a mask which was very appreciated. We chose one option, which caused them to order a new motor. The next day, we changed our mind to go with a new unit. They said no problem, they would send the motor back. The installers, Shawn and Curtis were very respectful and polite. At some point when they were working on our furnace, they noticed when the hot water tank kicked in, the exhaust was coming into the basement. They investigated further, even though it was not part of what they needed to do. They cleaned out the exhaust area and found baby racoons. Then they went up on the roof to see what the option were to resolve this. The story gets longer from here, but they went above and beyond the call of duty simply because it was the right thing to do. It is at least the 5th time we or our family has use this service, and it keeps getting better each time. Thanks to Tom, Shawn and Curtis for a job well done!

Account Number: *******Account Status: CurrentLast Payment Received:$287.99 (June 07,2019)Current Balance:$0.00
The worst company in the world. One day I received the call and they informed me that I had to pay $ 300 for the membership and that they were going to help me get clients. They never told me that they will charge you for each person that enters your page, that is, you still do not make a sale just for them, they give you a phone number and they charge you a fee. The ironical thing is that those people never counted the phone and canceled my 20 hr membership after opening an account. I'm still waiting for my refund. They say they deposited the money into an account that was closed. THIEVES.

Contracted Home Advisor to arrange for gutter cleaning of the whole house. They arranged a company to do the job. The man came out and did a great job on half the house. I paid for the whole house. I contacted Home advisor and they confirmed it should have been the whole house. So instead of sending the man back out to finish the job they stated they would give me a $100 credit towards another job. I told them I do not want a credit I just want the job done that I paid for have not heard back since.

I already got a lawn-moving quote for $75 on my own several days before I contacted HomeAdvisor looking for additional quotes. I clicked the button which said I wanted to negotiate my own prices. Regardless they said they found a company willing to do the job for $22. Bull! Within minutes I got called by two local specialists. I found out they pay $29 per lead to HomeAdvisor. No wonder they called so fast. This is working great, I thought. But I also got several emails touting first $10, and then $15 off a quote. I was annoyed since I said I wanted to negotiate on my own.
Then I got a call from a HomeAdvisor worker promising to call around and get the best price. Frustrated, I asked, "Who pays you?" She said HomeAdvisor. I said, "No, I mean who pays HomeAdvisor?" Pause. I said, "The companies?" She said yes. Fine, I said, go ahead. Pause. She came back with $132. With the $15 discount that's still more than I negotiated on my own. And clearly the $22 was a bait and switch scheme. I hung up and unsubscribed from their email. The next day I got more spam offering $15 off. Companies say an unsubscribe order takes a few days, but are lying. It got set up in seconds, and could be stopped in seconds. I blocked their emails and vowed to only use them to get names and ratings and then Google the companies to get their real phone numbers and negotiated directly. That way my local companies don't have to tack on a surcharge to pay for the lead. I started doing this when I negotiated a price with a tree company and then did an online mass request via a company similar to HomeAdvisor. The same tree company I already had a price for got dinged for a surcharge and complained to me. I should have remembered that. Avoid these spam-happy con artists and negotiate on your own.

I called to have a ceiling repaired that was water damaged. I sent photos and made an appointment. I also paid in advance for the labor.

The contractor showed up and asked where the material for the job was. I told him that I did not know what he was talking about. How would I know what parts/materials are needed? He also was unprepared to go and buy the material as he was driving a personal car.

I called customer service and they said that the best they could do was offer me a 50% refund seeing as the contractor was already on site.

I am not ignorant, I know that the parts needed would be extra. How in the world do they expect a consumer to know what to buy and have it onsite and ready for the appointment.

This company is horrible for contractors. They charge for leads you don't accept. 99% of "leads" are cheap people looking for handyman or just price shopping. A complete waste of time for contractors. They even offer to "BOOST" your rating artificially. So they don't just lie to contractors but they misrepresent ratings to potential customers. Just another Scam. ADAM CAROLLA must be getting a lot of $$ to have his name associated with this sham company. K O

They have charged my account without my consent and even with my account on hold. They claim they cannot reimburse my money. As a business during this pandemic, I am so disappointed. Not only is the country shut down but they could care less are taking my money and had the audacity to tell me to get out there and risk my and others lives to perform my office cleaning business. We just started and I am not equipped for disinfecting. Best advice... remove your card number so they can no longer keep stealing from you.

I went through Home Advisor for an irrigation pump replacement. They have a company with good ratings so I hired them. The company DID NOT HAVE ANY LICENSING requirements. This cost me $938 that I paid an unreputable company to replace my irrigation pump.

Will never deal with home advisor again

I am a 90 year old woman who, until this year, have always done my own yard work. This year my walking has become so limited I felt I needed help with spring cleanup of my yard. I contacted Home Advisor hoping to get several possibilities for me to contact. All communication is on line. I was contacted on line with the request that I choose an "appointment time". I assumed this was an appointment to come to my home to see what I needed done and if I wanted to proceed with some very simple leaf blowing for part of my yard. The charge would be $124.48. I chose a time, but later decided to try to find a cheaper bid. I emailed Home Advisor to cancel. Today my bank statement reveals I was already charged. I contacted H. A. for a refund and was told it would be refunded in 3 to 5 days. Strange that the charge could go through in minutes but the refund would take several days. Terrible way to do business!

I'm a home inspector. Been a member for over 15 years! When they were named service magic, they were excellent. A name change only I was told to Home advisor and ever since, VERY POOR BUSINESS... Prices went for lead from $12 to $38. Leads went from being good to $#*!, sorry for saying $#*!... But for the most, they are. Use to be able to get credit and now, You have to fight, fight, fight for credit and then, good luck. What broke my back was this... With covid-19, I ask for help with no business coming in. I ask them to take just $500 out of my account and wait just two weeks to take the rest $500. Rep told me, ok... Friday they took $500 and then Saturday, they took the rest. I called and they said they would fix... DID NOT... You cant trust a word they say... SO SAD... if someone is reading this... can you show me or tell me another company that I can use and LEAVE HOME ADVISOR... I gave them FIVE years to change and they are just getting worst... Yes, My name is Bill kimble, My business is Turn Key home inspection and Im not afraid to tell you who I am... I am so tired of Home advisorand would never recommend them. NEVER!

These leeches will find any reason to charge you for something that you didn't want anyway. 6 years i been a member? Next year I won't be a member these pieces of shiit don't ever do anything for you and I don't to be associated with such poor customer service. I've never felt like they were working for me. They charge you over $40 sometimes for a lead almost 50, and then give that info to four or five other of your competitors. By the time you get to call them, last thing the customer wants to hear is somebody else calling about whatever problems they have pertaining to their inquiry. Truly a selfish group. Thanks for not a thing $#*! holes. Brevardresurfacing.com