HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Illinois
1 review
2 helpful votes
Follow Joshua H.
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My partner suggested using them. They said 300$ up front and 30 a month and they would send us leads and only if we accept them do we get charged and it would be deducted from the 300$. LIESSS! Im now 2 months later. We paused our service. Im getting 200 chages every week. Im up to over $1000 in charges and we have yet to recieve ONE actual lead. They will not refund your money, they will send you tones of bad leads and charge you for them wether you accept or not. THESE PEOPLE DESERVE A CLASS ACTION LAWSUIT! CALL YOUR BANK AND REPORT FRAUD. I cancelled my account today and they said oh but you still owe us 297$! LIKE WTF! I said im not paying they said "owe dont worry it will go to collections" these people do not give a damm about you, they will charge your cards thousands. THIEVES!

Date of experience: May 14, 2020
Pennsylvania
1 review
0 helpful votes
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R and R paving
May 15, 2020

Excellent job, very friendly people, friendly service. Very professional. Would use them again. Thank you

Date of experience: May 14, 2020
Texas
1 review
2 helpful votes
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They called me and pushed for me to sign up, even though I was a brand new business. You have a minimum you have to purchase each month. They sent me emails saying so many hundred of people in my area are searching for my specific business. I knew this to be false because there are not that many Pools in my area. I'm in the country. They charge a fortune for leads. A lot of them are just curious people. They said I little very little competition. Again... not true. I submitted a lead as if I was a person and my phone was blowing up all day. They are very misleading. 6 months later they still call me almost everyday trying to get me to sign back up. They just wont leave me alone.

Date of experience: May 12, 2020
California
2 reviews
2 helpful votes
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Ridiculous
May 12, 2020

Home advisor: The problem is that you are asking for a spinkler system

Customer: I had 3 to 4 different Home advisor professional referrals to come out, evaluste my currentvirrigation system, maje recommendations and give me an estimate. The drip irrigation and sprinkler systems are still the same after 3 or 4 people coming out.

Question: Does anyone actually know how to set up a home landscape irrigation system which includes all types of irrigation from sprinkler heads to drip irrigation on a timer?

Date of experience: May 12, 2020
North Carolina
1 review
2 helpful votes
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Ripped off
May 11, 2020

If you are any contractor small or large do not do business with this company know as home advisor they're the biggest ripped off they caused my bank account to over draw the leds were not legit worst company ever

Date of experience: May 11, 2020
Virginia
1 review
2 helpful votes
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It used to be 9 fake leads out if 19 before, but since COVID19 all 10 out of 10 are fake. This is not acceptable. I wish all pros will boycott HomeAdvisor so this company stop scamming professional service providers.

Date of experience: May 9, 2020
Pennsylvania
1 review
4 helpful votes
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I am a general contractor who has plenty of business through reputation and referrals, so you can imagine I turned down Home advisors calls for the last 3 years. Finally after them calling me every month for that long I finally gave in on 4/13/20. The rep never explained to me that I would be charged for leads even if I didnt accept or call. I literally signed up and haven't called or even messed around with the app too much and just discovered I ha e been charged for over $600 in 3 weeks. After hours of fighting with them there is no refund in sight. Worst of all they were all leads for Design, which I dont do and never asked for... I'm In remodel, not a freaking designer... RUN RUN

Date of experience: May 8, 2020
California
2 reviews
2 helpful votes
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FOR ALL CONTRACTORS DO NOT SIGNE WITH HOME-ADVISOR. You loose and they take your hard earned money and good reviews from homeowners. ALL HOME OWNERS THIS SITE IS RIPPING OFF CONTRACTORS. There is better way to find pros who can help you.

Date of experience: May 8, 2020
Texas
1 review
2 helpful votes
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No service
May 8, 2020

Homeadvisor plumber came out, dug a whole, said he does not have proper tool to find the leak. He gave me another plumbers name, who does have a tool, and left. I paid upfront. Nothing fixed.

Date of experience: May 8, 2020
Virginia
1 review
2 helpful votes
Follow Elizabeth H.
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They charge a lot for leads and send them at all hours of the day and night, so many so that you can't keep up with them and at the end of the week end up owing them around $200-$300. I would have to upcharge the jobs so much just to pay for the leads and not even make any money. On top of that they charge you $280 just to start it up and it does not go towards any leads. You are only allowed to pause leads on your own for 2 days at a time, if you want to for longer you have to call them. I'm sorry but who wants to call them every time they need to pause it? If I'm paying it I should be able to control it.

Date of experience: May 8, 2020
California
1 review
2 helpful votes
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I tried home advisor company once, for a land surveyor. Chose Vara3D Surveyors and this was a great company. They offered personal care, great communication and options. Would recommend Vara3D for all your needs. I was however, bombarded with email from home advisor from the start. Had to unsubscribe to stop the barrage of notices.

Date of experience: May 7, 2020
Colorado
1 review
4 helpful votes
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I am a contractor and they just will not leave me alone I know this company is a scam and any home owner with the ability to connect with Home Advisor can find local contractors on their own. I tell them I am not interested and stop calling me they stop for a month or two then start up again. They bombard my email with so called potential leads people who are looking for the Cheapest contractor regardless of ability I am not that contractor.
So contractors and trades stay away from this scam.

Date of experience: May 6, 2020
Colorado
1 review
2 helpful votes
Follow R G.
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After about 3 wks. Nothing resolved. Hired someone they recommended which now I taking them to small claims. Stay away from home advisors.

Date of experience: May 6, 2020
Virginia
1 review
1 helpful vote
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PLEASE STAY AWAY
May 5, 2020

Disgraceful criminals... I am a college student running a small eco-friendly landscaping business. HomeAdvisor reached out and scammed me into a "free" year of leads. "Leads" are homeowners looking to hire your type of work. A little about these leads... they send them to competitors all over your area, they aren't filtered or pre-screened, mostly elderly people just looking for prices, HomeAdvisor charges YOU an insane amount (like $40 for a leaf removal job) just to get the clients information!

I called a lead and scheduled a consultation, then 30 mins before the consultation he cancelled and said he was going to blow the leaves into his sewer. I called HomeAdvisor for a refund... THEY DONT REFUND.

HomeAdvisor is a disgrace to this country and humanity as a whole. They charge your credit card every time they send you a random lead, and these leads are terrible dead-end jobs that you can't have refunded.

Please please please, do not waste your hard earned money on HomeAdvisor. Ask your friends for reviews, or just call the companies individually. They belong in jail for their actions.

Date of experience: May 5, 2020
North Carolina
1 review
1 helpful vote
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Never, and I mean never should you do business with the sam of an outfit. Absolutely miserable experience.

Date of experience: May 5, 2020
New York
1 review
3 helpful votes
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Home advisors is nothing but a great big huge scam! We needed emergency repair on our roof after wind damage. I called HomeAdvisor I'm booked what I thought was a professional. Professional? Yeah right! The guy showed up a half hour late, no truck, no equipment, not even a ladder!
After looking at the roof now the guy had to go to Home Depot to purchase all of the material which of course we have to pay for, and to boot, he's asking me to pay him $500 more. Do not ever call HomeAdvisor! Be sure that you are calling a professional. HomeAdvisor absolutely does not send out professional's but rather amateur handy people.

Date of experience: May 3, 2020
North Carolina
1 review
1 helpful vote
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Put in request for cooktop installation and received several calls from installers. Made an appointment with Doug's Appliances in Gastonia NC. He never showed up or called to cancel. Tried to contact Homeadvisor via phone and was put on indefinite hold. I willl never bother to use Homeadvisor again.

Date of experience: May 2, 2020
California
2 reviews
1 helpful vote
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Please understand you will get leads but at a greatly increased cost. The leads often don't answer, your one of 3 calling, or they never used home advisor and it's a lead from elsewhere. I had a 126 exclusive lead, no answer. Same day a 100 exclusive lead had another painter and a 45 market lead no answer. The same day. Several days prior I had another run of 3 bad leads. Totaling 550.00 I got 1 credit for a 100. And I still didn't have a appointment.

Date of experience: April 28, 2020
District of Columbia
1 review
2 helpful votes
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My company (family owned and stands behind its work) has tried out Home Advisor for leads from time to time over the past several years. The overwhelming number of leads are not real -- no answer, no callback, often no opportunity to leave a message. Raises serious questions, since you would think that a consumer with a problem would be interested in getting free estimates. The billing to credit card policies are opaque. You end up getting billed hundreds and thousands of dollars for emailed leads, for supposed "exact match" leads and for God knows what. Absolutely the worst.

Date of experience: April 28, 2020
Florida
1 review
0 helpful votes
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Kenny G's Handyman
April 29, 2020

Kenny, did a excellent job on my front door the man is very professional and let it looking like new i would tell everyone to use his business and knowlegable.
Thanks,
Michael Mowers

Date of experience: April 28, 2020

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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