HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Florida
1 review
1 helpful vote
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Randy Reiniger added a wall, a bi-fold door, door casing, texture and baseboards to divide the long L-shaped living room/office and give me more privacy in my home office. His work is excellent! His attention to detail made the wall looks like it was build with the house. I particularly appreciated him taking his time to match the wall texture to the adjoining wall. I would highly recommend him to anyone needing work done inside their home.

Date of experience: May 22, 2020
New York
2 reviews
4 helpful votes
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Been an advertising customer for over a year.
When the Corona shutdown occurred here in New York, I asked to cancel the service. Was convinced to pause it instead. When they started charging me again I demanded they refund me and cancel the service.

They did not cancel, they did not reimburse me, and now they are STILL charging me.

And the rep refuses to reimburse me for their erroneous charges.

Do yourselves a favor, save your advertising dollars and STAY AWAY

Date of experience: May 22, 2020
Colorado
1 review
3 helpful votes
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If your live in California and are in the pool business please do me a favor don't sign up on home adviser they are a joke some guy named frank signed me up and trying to frigate out how to use it I was getting leads. I tried calling all those leads and emailing them I got no response so I just ignored them. Little did I know I was being charged and in one month I was charge 1000? And I couldn't get that money back. Super disappointed with this please please do me a favor if you hear from these guys or if you know anyone thinking of sign up don't do it they are a joke and do not help at all after dodging all of my calls to them and taking my money. If I could choose no stars I would

Date of experience: May 22, 2020
Arizona
1 review
4 helpful votes
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You will be told one thing and then get sent a bunch of leads that do not pertain to jobs that make it worth the "service" they do. Was suppose to be getting roof coating leads and they sent roof cleaning leads

Date of experience: May 22, 2020
Florida
1 review
4 helpful votes
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Poor results
May 22, 2020

I was specific when stating my needs about needing a new pool liner installed in my above ground pool. Instead home advisor listed my request out to every pool company in me area. Smh... Got calls from all kinds of companies that clean pools, install pools but no one that replaces pool liners. A waste of my effort and time

Date of experience: May 22, 2020
Arizona
1 review
4 helpful votes
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I would never trust this site for another referral. I am actually concerned for my safety as the contractors from this site know my location, seemed to canvas my home, yet never provided a bid and promised lots that was not delivered. Just horrible service... stay away!

Date of experience: May 22, 2020
California
1 review
4 helpful votes
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Steer clear of this website.

I was looking on the website for some contractors. I started entering some of my information for an inquiry. I expected to find some phone numbers for contractors in the area and then later decided to leave the site. I did not even finish entering my inquiry. This website stored my information, created an account for me without my knowledge, and then random workers started calling me. I called homeadvisors' contact number and asked if they would delete my information. The worker I spoke to said they would not delete my own account unless I got a court order. Very sketchy service. Steer clear.

Date of experience: May 20, 2020
Florida
1 review
5 helpful votes
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Home Advisor es la compañía mas ladrona que existe, vende supuestamente interesados en contratar que nunca atienden el teléfono, o falsas personas interesadas en menos de 3 meses me cargaron a mi tarjeta mas de $900 en leeds que no atendieron la llamada, no respondían los mensajes de texto y ni los Emails. Cuando reclamas se lavan las manos te de vuelven el dinero por las dos primeras quejas pero después se lavan las manos diciendo que ellos no tienen la culpa, no entiendo como ellos no verifican la información o como no hacen que el interesado se comprometa en contratar el servicio porque de eso se trata de vender un leed para prestar un servicio. No recomiendo esta compañía es un fraude total. / Home Advisor is the most thieving company that exists, it sells supposedly interested in hiring that they never answer the phone, or false people interested in less than 3 months charged my card more than $ 900 in leeds that did not answer the call, they did not answer the messages of text and neither the Emails. When you claim they wash their hands, they give you the money for the first two complaints, but then they wash their hands saying that they are not to blame, I do not understand how they do not verify the information or how they do not make the interested party commit to hiring the service because that is about selling a leed to provide a service. I do not recommend this company is a total fraud.

Date of experience: May 19, 2020
Maryland
1 review
12 helpful votes
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I have tried to use this service for 3 well-defined projects. Recommended/referred vendors, to a person, do not do the kind of work described clearly. The system is stupid beyond even normal internet-lack-of-artificial-or-other-intelligence. Avoid like the plague, it is mostly a scam to steal from contractors, but is a waste of consumer time too. With luck it will die the death it richly deserves soon..

Date of experience: May 18, 2020
Tim M.
Pennsylvania
1 review
4 helpful votes
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Ripoff!
May 18, 2020

I scheduled a minor electrical job and prepaid online when offered a discount. They were a no show and when I call I keep getting transferred or told to call another number. I've come to realize the entire thing is a scam!

Date of experience: May 18, 2020
New York
1 review
4 helpful votes
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Dishonest
May 18, 2020

Hello everyone! I own a cleaning business and was using HOMEADVISOR to get leads, most leads would not call me back or the phone number was not correct, some leads did work out. However, I was not going to renew with them and during this COVID situation and trying to balance a business. I noticed that HomeAdvisor did an automatic renewal. I called them and explained that I did not want to continue and that we were fighting for every dollar right now and please refund the renew fee that had not even posted to my account yet. I was informed that no one with HomeAdvisor can refund money, only credits, and that basically I was wasting my time trying to get my money back. This company would not honor a refund or even try to refund the money, please stay away from this dishonest company. I was told in the beginning, that you could not do business with HomeAdvisor without having general liability insurance, we canceled our insurance and now HomeAdvisor is saying that you don't need insurance to do business. Every time you speak to someone is a different story. Please, stay away and try to sale on your own, it is just not worth it. No one ever has a truthful story of how to do business with this company. How you can take money from a company, when they do not want to do business with you is crazy.

Date of experience: May 18, 2020
Florida
1 review
4 helpful votes
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AVOID AVOID AVOID!
May 18, 2020

With all the ads and emails received, I thought I give Homeadvise a try. Booked a lawn mowing job, straight forward, prepaid, and got the membership. 1st appointment set, the "Pro" can't make it so it was rescheduled for two days later. Meanwhile, got a call and then texted by the PRO asking for additional $$$ and to write them a check when they come out on the rescheduled appointment. I've advised the PRO that the job has been paid and I am not about to double pay for the same job. The PRO never showed and "Daisy" with Homeadvisor customer service was only willing to provide 50% refund for the above incidence.

Normally, I don't do reviews; however, I thought by learning and knowning more info in advance, others wouldn't step into the same trap.

I understand the business model and the concept is nice; however, the reality is just completely different.

Avoid Avoid Avoid!

P.s.: Not by HomeAdvisor. I got myself a local lawn maintenance company to do the job for slightly less $ and it was done the second day after the initial call.

Date of experience: May 18, 2020
New Jersey
1 review
11 helpful votes
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Do not waste your time because you will have fixed price for the job. My order was to paint my Apartment and they said it will cost you 2 days = 16 hours so it little over $850. However if pro need to come back he will have to charge you more.
Also be very specific about job details, also they cancelled and never showed up 3 times. It is total waste of time and energy. Garbage
Pro could Milking it for 2 more days and I have to pay double... forget it.

Date of experience: May 18, 2020
Texas
1 review
5 helpful votes
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Crooks
May 18, 2020

Stay away from them! Reps use hard sells to get pros to join. I made the mistake of giving them my banking information. They agreed to charge my account $100 to get started with "free leads." The next day, they had debited my account $300 and I hadn't even activated the app. After reading the horrible reviews of their scams, I was able to get out, but I believe they would have drained me dry. They are BAD NEWS.

Date of experience: May 18, 2020
Florida
1 review
4 helpful votes
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Rip off!
May 17, 2020

I paid ahead of time to have my lawn mowed. First date nobody shows, second date same thing. I asked for a refund and they want to give me credit for a service! Are they serious? Why would I want to be ripped off a third time. I want a full refund!

Date of experience: May 17, 2020
Ohio
1 review
0 helpful votes
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Dave and his employee James landscaped our condo and completed the job in one day! We could not be happier! Dave listened to me and made helpful suggestions. He is extremely knowledgeable and I learned a lot. The finished job is beautiful and the cost was very reasonable. Before they left- James asked me if I wanted him to change anything and Dave sprayed off our driveway! Very happy!

Date of experience: May 15, 2020
New York
1 review
3 helpful votes
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RUN
May 15, 2020

I own a contracting company, I looked into home advisor 3 years ago when I was just starting decided I did not want to pay them to "help" give me leads on potential jobs. They have continued to call over the last 3 years. The last 2 weeks i have received a call from the same rep EVERYDAY! I have asked to be removed from his calling list first he was nice then everyday after he has become more rude. DO NOT DO ANY BUSINESS WITH THEM!

Date of experience: May 15, 2020
France
1 review
2 helpful votes
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CAMERON BECKEM, AND HIS UNPROFFESSIONAL HAS NO IDEA WHAT SHE IS DOING (STUPERVISOR) KARIE CALL ME A THIEF. THEY ARE BOTH FRAUDS BY EVERY SENCE OF THE WORD. CAMERON IS NOT EVEN A PAINTER, HES AN INSURANCE SALESMAN, KARIE PEASNALL. WOW WHAT CAN I SAY, IF AND WHEN WE CAN GET HER TO SHOW UP, BRINGS HER BEST FAKENESS, IM SURE SHE IS MUTTERING UNDER HER STRUGGLING BREATH. DO NOT USE. BAD BAD BAD,.

Date of experience: May 15, 2020
North Carolina
1 review
3 helpful votes
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With all the hype, I was optimistic that they'd be a good lead generator. I know we're beating prices of everyone in our market because we're new and I've done my homework. We didn't close one deal. 70% of the leads were not reachable and the other 30% were just price shopping with no sense of costs. I think the tool is too eager to capture customers that are not really serious and ready to buy.

Date of experience: May 15, 2020
Washington
1 review
12 helpful votes
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I was searching for heat pump and was forced to enter info. I then clicked to not get connected with pro/advisor. I received no options but 1 for people in my area. Later at 10pm i get a call and text from a pro. I ask to unsubscribe and this is the message I got. I feel bad for the pro, but home advisor is running a shady business forcing consumers to pros!

Date of experience: May 14, 2020

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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