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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I sent the email, answering all of the questions
And had a response within minutes!
It was professional and employees were proficient and work was quality!
Refreshing. I really loved Karen's sensitivity in cleaning around my terminally ill husband. She used noise free cleaning and less fragrances.
Too many responses from robots or people asking the same information zip already gave home advisor and promising to get back later. They did hook me up with an excellent local business though.
Good close followup after I chose service to use. Advised me when vendor way running behind time was appreciated.
Great experience I found good vendors at reasonable price
Home Advisor constantly amazes me with the ease of use and the responses I get for each project. Stop pounding the pavement and burning up the phone lines trying to find contractors yourself. Home Advisor saves you time, effort, and money.
Great work wonderful custom service! I would definitely recommend to family and friends very reliable!
It was easy to use. I described the work that i needed they sent me names of companies that could do it and i contacted one.
Very happy with this contractors work. Pays a lot of attention to the details!
Very good. Found a contractor that was helpful and professional.
Replaced water softener tank and repaired parts. David was very personable and professional. Did not pressure me into buying new system.
Website was very user friendly & within minutes of requesting a contractor, had an email from one asking to set up an appointment for a bid.
I used HomeAdvisor to find someone to replace a few doors in our home. Someone called me within an hour and he was here the next day on a Sunday morning to look at the work. We've been working with him for a couple weeks now. Very satisfied.
My project was not clearly within their Fixed Rate option defined limits. Was not given a way to not use the Fixed Rate option. Using that feature would not have clearly identified project to awarded contractor and would have underpaid him/her. I want to select who does my job; not have the contractor chosen for me.
I will quit using HomeAdvisor if that becomes your only option.
As a new home owner, my comfort level was made at ease when I spoke to one of their customer services (ROB). Now, I'm not afraid to open the electrical box.(smile) Thank you again for your quick response as well!
Such an easy company to use I thought I'd be bombarded with phone calls or text so I was a little scared to use the company but it wasn't I just got a couple quotes in my area
Provided with multiple contractors which gave me the opprtunnity to compare different prices, each contractor had addional ideas for the project.
Excellent - on-time - well prepared - went right to work - very thorough - good "clean-up" after finished.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

