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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Finding a reliable contractor was easy and fast! Rich called within minutes of my search, and my job was done quickly and efficiently at a great price.
Terry was on time, conscientious, did not make a mess with washer and left work area as he found it, explained what he was doing and did to washer. I was impressed with his work ethic.
Easy to use and helpful. The site allows you to compare prices of several contractors
I described what type help I needed and they email me different companies. This was house painting and it went very well.
Even though i would have liked to have had more responses - at least 3 - both were rapid respondents. Both were Fair in their pricing and knowledgable and honest about the work needed.
Every time I need someone, I get calls right away!
I talked to several companies that explain to me what they did not do, and/ or they did not want to drive very far from where they live.
From contacting Home Advisor to getting quote to work being completed - under three days. Says it all.
Was on time, and completed the job. My oven is now working! Very happy with the repair.
Quick results, several companies responded with estimates which is what I needed
There was nothing good that came from Home Advisor in the 4 months and hundreds of dollars taken from me to generate "leads".
Yes, I received supposed "leads", but they were either competitors phishing for data, or they were homeowners who are daydreaming about projects or trying to get budget numbers.
After explaining to Home Advisor the case with each lead, I was told I was given a credit for the leads I paid for. However, after reviewing my bank account, they hadn't actually credited the leads. They only credited my HA account. Overall, I spent over $350, and wasted a lot of time and energy dealing with them.
Got a list and those called were not available at the time
Hi Charles, Thank you for your feedback and we’re sorry to hear about your experience. We would be happy to help you connect with other pros in your area. You are always welcome to submit another request here: http://www.homeadvisor.com/ or browse pros in your area here: http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to [email protected] and we will reach out. –HASupport
Responsive. Had several roof repair companies call for a bid. One came out the same day
Job well done. Immediate call back, started the project the next day. Stayed into the evening to get it finished. Will definitely call them next time I need help
Nathan Yazzie was my HomeAdvisor contractor. He is my choice for all future work. Please ask for him. Excellent skills, fast, efficient and cost effective!
We asked for someone to clean the gutters, we got 3 recommendations from HomeAdvisor. Two would only clean the gutters if they were installing leaf guards or new gutters. So we really only got 1 recommendation, but he was good. We had used him before and couldn't find his number so we tried HomeAdvisor. In the past, we have had the same problem with them not recommending the right service.
They charge my card with no service in they tell you soon have that first call that we won't charge your cord until job is done that was a lie a talk to a lady name Laura in she charged my card without no service she's apart of the scam avoid these people do not give them your card number or information
Hi Brandy, We're so sorry to hear you had this experience. We're here to help and happy to look into any concerns you have. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can locate you in our system and reach out. -HASupport
The detail taken and the results for my next pro was wonderful. I always like 3+ estimates. Had to narrow the request since most electricians charge a fee $30-$75 for just an estimate. Thank you
I can't stress this enough, I entered my info, I read reviews and saw their pricing then decided not to do it. I got a couple calls from them afterwards which was expected but now its been almost 6 months and they call about once a week or every 2 weeks. I first asked them to take me off their list, the rep said sure thing. Week or 2 later "hey this is your good friend from home advisor", I tell them again I'm not interested please remove me. Well it's gotten pretty annoying at this point and I just yell at them to stop f%&$ing calling I don't want their $#*! service.
Hi Eric, Thank you for your review and we apologize for your experience. We have added your company to our Do Not Call List. We would be happy to address any other concerns you have. Please feel free to email [email protected]. – HA Support
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, we appreciate your feedback and we are sorry if there was any frustration with your experience. We would be happy to address any concerns you have and discuss ways to help you see the most success with your account. To speak with us, please give us a call at 877-947-3639 or send your contact info to [email protected] and we will reach out.
- HA Support