On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I spent an hour trying to leave a review.
Absolutely terrible web site!
I called Home Advisor on Friday concerning my refrigerator. It was not working at all, so I conveyed some urgency. They told me I could get an appointment on Saturday morning. I gave them my credit card info, and was eventually contacted Friday afternoon by a contractor who said he would be here at 9:00 am Saturday morning. He texted me later Friday night asking for more info and I sent it to him. On Saturday morning I waited until 9:30am and tried to text Ricardo. The text number was shut down. Then I called H. A. They had no idea where Ricardo was and could not contact him. I called H. A. again an hour later and he was a no-show. They set up an appointment for me for Monday, meanwhile, unkown to me they charged me the $223.00 even though they knew the work was not done. I found someone to come on Saturday night, low and behold on Sunday, I checked my account! When I called for an explanation, they refunded my money, though I won't receive it for days, and am now stuck having to buy a new frige. When I expressed the lack of customer service the agent, Mike Leeds, hung up on me. I couldn't review on their website because Ricardo was an independent contractor. This was stress I did not need on top of all my food going bad.
Hi Mary, we're so sorry to hear this was your experience; this isn't the type of interaction we would expect you to have with our service. We're here to help and happy to further address this matter with you. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport
I called 3 other landscaping companies, with no replies back and no luck. I decided to use HOME ADVISORS and through them I immediately found the best guy and he came right away! I will always use Home Advisors first now, you can trust them and who they recommend.
I was looking for gutters and filled out a request for quote on the what I thought was the contractors page. It turned out to be Home Advisors. When I got the email I canceled the request but within 30 minutes a contractor contacted me. I ended up using the contractor who did a good job installing gutters. However, I had bad experience with Home Advisor on a block wall project. We have had a lot of projects to complete in a home we just bought. Home Advisor does not add value to the process. It's better to look under Yelp.
Worked fine for me. Your web site and liaison with my choice worked perfectly.
I was very impressed to see they had all the right tools and equipment they were very clean they were really all about safety they did a very good job I recommend them to anyone!
They recommended three trimmers and we chose the one closest to us. Turned out very well, very professional and nice to work with
Multiple pros showed up for the same job, without clarity from homeadvisor
Hi Doyin, we're sorry to hear this has been your experience. We appreciate your feedback and would be happy to look into this for you. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport
The plumber called soon after entering the information. He came the next day and fixed the problem in a short time at a very reasonable cost.
Earlier today, I tried to submit a request to find matching pros but the system was unable to do so.
Was very happy with the work that was done in my house.
I loved it and double like it! I Had several people calling me really fast. I actually went with the first caller and was satisfied.
Estimate and time was accurate. Fantastic customer service. Highly recommend. Great paint work!
Excellent service, no bad marks i have to say at all.
I have used home advisor several times and have been pleased with the contractors and handy men that I had hired.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe, we’re sorry if you had anything but a smooth experience with the review process. If you would like assistance with posting a review, please send your contact info to [email protected] and we will reach out. –HASupport