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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I booked a 2 hr snow blowing job with Home Advisor Fixed Price... I had "2" no shows for workers (2 days in a row), Then after lots of phone calls they wanted to send a "3rd" person out "AFTER DARK". So the whole thing got cancelled... After asking they refunded my money (which I had a membership fee & a charge for the 2 hr service the 1st time when no one showed up! The company reps were all nice and tried to be helpful,,, but the sub-contracted workers were unreliable. It was a disappointment, frustrating, and a waste of time.
I have used HomeAdvisor many times and have always been satisfied
The service was great with a great price. Fast and efficient.
Very satisfied with outcome of project. Areas of project that were previously stained not able to be cleaned/removed were successfully removed.
Requested service. The job was done by someone who contacted me instantly the next day. Awesome!
Last month my 60" Led flat screen tv broke down. I googled tv repair services near me and I landed in the Home Advisor website. I spoke to a representative who assured me that they would send a repairman out for a fixed price of around $130 if the tv could be repaired. She then explained that I could save even more if I did a trial membership for only $19.99 which I could cancel anytime. When the repairman arrived, he had been told it was to set up a home theater system and not a repair, so he was not equipped to fix my tv. He left and I immediately cancelled my trial membership. When I received my credit card statement this month, The trial membership had been cancelled as requested, however, on 12/31 there was a charge for a full years membership. When I called about the error, I was transferred to different departments. When I finally landed in the right area, I began to explain my problem and she promptly hung up on me! I would not recommend this service at all. You would do better finding home repairs on your own.
Hi Denise, thank you for reaching out about this and we apologize if there was any frustration. We're here to help and would be happy to further address this with you. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport
Was very with pleased with my Home Advisor experience as well as the professionalism and quality craftsmanship of the home improvement company that I was contacted by.
I went online to find a yard care person for lawn aeration. I was immediately contacted by a company for service. I have used HomeAdvisor several times for different projects and have always received timely information and help.
Looking for a company to resurface my kitchen cabinets, received several prompt replies. Company came and gave estimates. Selected company did a great job. Well satisfied with home advisor,
Needed to get a wood fence repaired and was at a loss as how to find the right company, but Home Advisor made it quick and easy with trusted companies to choose from.
As above. I was pleased with my stone contractor,
But the fencing one left a lot to be desired. Home
Advisor should make a web site a requirement of
Registering with the service, so that you can see
Pictures of their work.
Home advisor referred me to 2 plumbers with high recommendations. I had talked to 2 other plumbers, but was so impressed with their first recommendation that we hired him immediately.
This was my first experience with HomeAdvisor. I did find Alpine Restoration and was very pleased with their work. The questions asked after I submitted the review were too invasive.
Pedro Pena contacted me immediately and made himself available for the following day. He quoted me a reasonable price and job was done the following day. Since the price was right, I immediately referred him and both homes were serviced the same day. Workers we're punctual and very professional. I will continue to recommend them. Thank you very much!
Using HomeAdvisor website is super easy. Recommendations come up quickly. I have also called and talked with them when I can't determine what type of service I need for my project and they helped guide me through different service provider options. When I don't already have personal recommendations, I start my search with HomeAdvisors.
Am very pleased with the quick reply to what I needed. I was impressed with the workmanship of the installers.
All my recommendations for service have been excellent. I will continue to use this service
Adam from Levi Roofing came out and did a temporary seal for me because we were having some rain the next day, in a few days he came out again and repaired two areas for a more than reasonable price.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike, we're so sorry to hear you had this experience. We would be happy to further address any concerns you have. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport