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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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The service did supply handyman however their site does not have a place to state the project had been completed and I received numerous phone calls and texts from various handymen and form the service itself long after the project was completed. I will never use them again.
Found the right contractor for the job. Followed up to make sure we connected.
I put in 3 issues that I was having. I needed a concrete patch in my driveway, a facia repair and an exhaust fan installed. My phone IMMEDIATELY started ringing with people offering me new roofs, new gutters and new driveways. I was bombarded by services that I DID NOT NEED! Finally, I received a call from a concrete guy who was willing to do a smaller job and I was able to get an electrician for the bathroom fan on the first try. However, I stopped taking all of the calls and I still need a facia board replaced, because asking for a small repair and being upsold for gutter and roofing jobs over and over was a waste of my time. I'm still cringing when the phone rings or when I get a new email.
Hi Danne, we're sorry to hear this. When a service request is submitted, the info is sent to our pros who will attempt to contact and assist you. If you prefer to browse pros and contact them at your convenience, please feel free to use our directory here: https://www.homeadvisor.com/c.html. We would also be happy to place you on our Do Not Call list if you help us locate your account by sending your contact info to [email protected]. -HASupport
Excellent
Kept me informed at every step of the project
Start and completion when promised
I had no idea who to call when needing a 3 1/2 year old Lennox heating and cooling system replaced. Contacted HomeAdvisor, and got a call from a contractor who was friendly, professional, prompt, and quoted a decent price.
My company used to provide their call center services and I would deal with the horror of angry callers not being kept in the loop, charging but not having someone arrive, and of course the call center itself you cannot get through to anyone other than an agent. The only good thing that came out of my using them was finding my amazing cleaning crew. However, they did the usual... poor call center service, they couldn't get me the details of my cleaning service after 3 fails. AWFUL experience.
Hi Michelle, Thank you for your feedback. We’re sorry to hear you had anything but a positive experience when you called in. We're here to help and would be happy to further address this with you. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport
Have used HomeAdvisor twice now. Received immediate bids on the two projects, and all work was done at reasonable cost and quickly. Workers came at appointed time and left worksite clean.
Given names and contact info on 5 contractors, all of whom were professional and courteous.
Yuriy showed up and got right on the job. He reconfigured the valve and hot water once again made it to the faucet!
Emmanuel came out and gave me a bid for the work. His crew did excellent work on 7 live oaks. They were very friendly and easy to work with.
Have used the site for everything from plumbing to electrical to general handyman. The site always gives multiple vendors to choose from and the response time is good
I was looking for a painter and found a gem of a contractor. I was pleased with the very successful relationship that started with Home Advisor. I will use the contractor again in the future, and recommended him to my neighbors!
Communication: I was able to contact them when I needed and was treated politely.
After looking on home advisor I got a phone call withing an hour from a great company for my project.
Trust worthy. Will recommend to my friends and family. Dependable.
Work was done very well. Great job.
Very reliable, explained what he was doing, and some help for going forward.
Hi K. W., We apologize for any confusion and appreciate your feedback! -HASupport
We were very pleased by the competent professional work performed by Marcela.
She was hired to organize an apartment occupied by our mother who died at age 100, and lived in a condo in Sarasota for over 40 years. We were unable to personally to see the apartment due to covid issues restricting travel. Marcela accomplished the tasks of sorting, shipping, and cleaning. She also hired her contractor who made some alterations and painted the apartment. As a result of her efforts we were able to put the condo on the market and it was sold within six weeks from the time that she was hired.
The cost was very reasonable and the service overall was excellent.
Thank you, Marcela.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa, we apologize for any inconvenience you've experienced and appreciate you sharing your feedback. We're happy to place you on our Do Not Call list. Please send your contact info to [email protected] so we can locate you in our system and do so. -HASupport